CRM Developer

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

We’re looking for a D365 Developer to join our Client Systems Team, supporting and maintaining the D365 application at Arup. Our globally distributed team of five works closely with regional and global user groups, business analysts, and marketing teams to identify, implement, and support key business requirements.

Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it!

The Opportunity

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

This role offers a fantastic opportunity to get hands-on with all aspects of D365 development, including integration with both internal and external applications. With a lean, globally distributed team and a large user base, there’s never a dull moment. Our developers work across a range of technologies, constantly seeking ways to improve processes and increase efficiency. We actively encourage experimentation with new tools and techniques to stay at the forefront of innovation.

As a D365 Functional Analyst, you’ll design and deliver solutions that make a tangible difference to our engineering teams and the services we provide to clients. You’ll translate business requirements into high-quality CRM solutions, implement best-practice development for incremental changes, and provide end-user support across multiple functional modules. You’ll also play a key role in the ongoing maintenance of our CRM in a business-as-usual capacity.

To thrive in this role, you’ll need strong technical expertise in Microsoft Dynamics and a proven track record of delivering effective solutions. Experience supporting CRM across multiple regions is essential. You’ll be comfortable working in a fast-paced, evolving environment with a strong focus on continuous improvement.

You should apply if you’re proficient in:

• Developing new and modifying existing software using C#/Javascript
• Developing new and maintaining existing SSIS packages and SSRS reports
• Implementing and supporting existing MS Dynamics configurations and custom extensions and reporting on a day-to-day basis to the client systems service leader
• Working closely with business stakeholders in understanding process needs, producing high quality product functional specifications and technical solutions
• Providing expertise in both a configuration and technical capacity, following best practice CRM standards in solution design, testing and implementation
• Delivering business changes to CRM modules
• Understanding and promoting the Microsoft roadmap and future direction to ensure that proposed designs are scalable and in line with that vision
• Responding in a timely manner and taking ownership of user-support requests and incidents
• Playing an active part in our team: helping to build an inclusive environment, sharing your knowledge, and promoting development best practices with colleagues within the team and the wider Arup community

Did you know: Our Digital Technology team are proud winners of the IT Team of the Year for 2021 at the Chartered Institute of IT’s UK IT Industry Awards.

Is this role right for you?

Essential skills and knowledge the candidate must possess:

• Demonstrable evidence of working with Dynamics 365 online. Experience of global customer base would be an advantage
• Development experience with:
  • Dynamics 365 online (plus configuration experience)
  • C# .Net for plugins
  • Dynamics 365 JavaScript/jQuery
  • Power Automate Flows
  • Azure components
  • Usage of 3rd party API’s
  • SSIS packages and Kingswaysoft integration toolkit
  • SSRS reports and SQL queries
• Experience with Microsoft DevOps principles and techniques, GIT source code control and automation
• Ability to solve complex problems and openness in sharing your knowledge and thinking with others
• Strong team working skills with ability to build trusted relationships with people and groups with diverse backgrounds

Not ready to apply just yet, or have a few questions? Please email Kat.Falepau@arup.com

What we offer you

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

• We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.
• We care about you and want you to perform at your best, which is why we offer one of the most competitive benefits packages in our sector.
• As a member organisation, everyone shares in our success through a global profit share scheme (payments are dependent on the firm’s financial performance).
• We also provide private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you’ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at Careers - Your Life at Arup.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please email Kat.Falepau@arup.com to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

To understand what to expect next, please visit our Careers page Our aim is to make this process as streamlined and easy as possible for our applicants. If you feel there are some improvements needed in our process, please feel free to reach out to Kat Falepau.

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