Summary
Position Summary
Role Responsibilities:
You will partner with business and IT operations stakeholders to define, prioritize, and execute ServiceNow CMDB operational needs and enhancements to successfully deliver CMDB capabilities which includes CMDB administration, Discovery. Additional responsibilities include:
- Build and develop ServiceNow Discovery and Service Mapping patterns to support business and IT Administers operational support of ServiceNow ITOM to ensure it is run and maintained in keeping with industry standards and best practices and meet the business and IT needs.
- Establish, review and optimize new/existing processes to improve customer experience and overall delivery of business outcomes.
- Forge strong, collaborative relationships and build consensus among competing stakeholders across business and IT peers, leveraging exceptional communication and interpersonal skills.
Required Education, Qualifications, and Experience Settings :
- Expertise and experience with ServiceNow CMDB product is required
- ServiceNow experience with discovery,
- Broad general knowledge of IT infrastructure topology including typical application, server & networking configurations and how they can be documented using a common data model
- Good Knowledge on IT Service Management Practices.
3+ yrs Experience with various ServiceNow modules, including Normalization Data Services, ITOM Discovery, Configuration Management Lifecycle, Common Services Data Model, Service Mapping.Understanding of ServiceNow CMDB, Identification and Reconciliation Engine, and workflow capabilities. Familiarity with platform security and integration best practices.Create, maintain, and enhance future integrations between ServiceNow and other systems.Experience in implementing Discovery and Service Mapping solutions.
- Ability to perform assessments and provide standard processes for Discovery and Service Mapping.
- Understanding of Discovery scheduling and potential network impacts. Experience with Configuration Item blueprint and CMDB Health dashboard configuration, including remediation of duplicate and stale CI items.
- Expert understanding of import sets, transform maps, and ServiceNow data mapping. Knowledge of ServiceNow CMDB class hierarchy and its relation to Asset and Configuration Management.
- Fundamental knowledge of Common Services Data Model (CSDM). Experience with additional product lines on the ServiceNow platform, such as ITSM, ITBM, and/or ITAM.
QUALIFICATIONS EXPERIENCE & EDUCATION
:
- Experience with the ServiceNow CMDB and Discovery.
- Detailed understanding of and experience with, ITIL processes
- Excellent oral, written, presentation, and communication skills
- Ability to effectively prioritize and execute in a high-pressure environment
- Ability to independently set priorities and meet deadlines in a fast- paced environment, a self-starter
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Benefits To Help You Thrive
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Recruiting tips
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