Client Administrative Services Coordinator

About ETS

About The Role

• The Client Administrative Services Coordinator will serve as a primary support specialist for the Business Development, Licensure and Client Success Departments. The primary responsibilities of this individual will be coordinating PowerPoint presentations for clients, producing monthly reports, and working with external vendors regarding documentation and payment. The position will also assist with other administrative tasks and projects as required.
• This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role is based in the Delhi GCC and is an in-person role.
  

• Create and maintain strong relationships with the Client Success, Business Development, and Licensure teams as well as other internal departments.
• Cultivate understanding of the testing industry in order to perform market research requests.
• Maintain familiarity with client contracts and associated SLAs to ensure obligations are met.
• Collect documentation as required from external vendors (Subject Matter Experts).
• Prepare and submit check requests for Subject Matter Experts and follow up to ensure on-time payment.
• Prepare recurring client reports as assigned (monthly, quarterly, annually, as agreed).
• Coordinate development of PowerPoint presentations and other meeting materials for Client Success and Business Development teams, as assigned.
• Perform other related duties as assigned
  

Knowledge, Skills And Experience Requirements

• High school diploma or equivalent required, Bachelor’s degree in business, administration, communications, marketing, psychology or related field preferred.
• Experience in administrative or client support role required; experience in the testing profession preferred.
• Familiar with Salesforce or similar systems experience.
• Strong interpersonal skills and ability to maintain professionalism at all times.
• Superior verbal and written communication skills, including phone and email skills and etiquette.
• Strong problem solving and multi-tasking skills in a fast paced, deadline driven environment.
• Strong attention to detail and excellent organizational skills.
• Proficient in Microsoft Office and Outlook.
• Experience with statistical analysis and data visualization preferred.
  

Behavioral Competency Requirements

Managing Efforts

• Integrity: Applies the ethical values and principles of the organization effectively to their work, e.g. balances inclusivity with discretion, tact and diplomacy. Is authentic and sincere with others. Provides honest and reliable information to others. Demonstrates consistency between their words and actions.
• Resilience: Focuses on long-term goals instead of short-term challenges. Adapts to adverse or challenging situations without lasting negative impact. Acknowledges obstacles and perseveres until difficulties are overcome. Receives criticism and failure as useful feedback to enable future success.
• Self-Sufficiency: Works independently to try to find solutions. Resolves problems through resourcefulness. recognizes when it’s appropriate to escalate issues. Reaches out for help when task, problem or situation exceeds own ability, or potential negative consequences are possible.
  

Collaborating With Others

• Communication: Listens actively and asks questions to verify own understanding. Conveys ideas and information clearly and concisely. Tailors methods and content to the audience, message, and context. Asks questions to gain clarity.
• Teamwork: Notices when others need help and proactively offers to support them. Frequently shares their knowledge and expertise with colleagues. Respects others’ talents, expertise and contributions. Proactively collaborates with others to achieve common goals.
• Building Relationships: Reaches out personally to customers and colleagues. Builds rapport with people easily, regardless of difference.
  

Navigating Challenges

• Prioritizing and Planning: Prioritizes tasks and assignments by considering importance and deadline. Uses an orderly and structured approach to work. Creates plans that will help themselves and others achieve objectives. Keeps people informed of priorities and commitments.
• Organizational Agility: Recognizes differences in goals and priorities between colleagues. Leverages the influence of others to get things done. Works effectively laterally and vertically across functions. Uses organizational strategies and processes to achieve goals.
• Problem Solving: Gathers information about problems and challenges. Is adept at finding the root cause of problems. Uses logic and evidence to suggest appropriate actions. Is comfortable suggesting ways to improve our service to managers.
  

ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
  

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.