At PwC, our people in finance consulting specialise in providing consulting services related to financial management and strategy. These individuals analyse client needs, develop financial solutions, and offer guidance and support to help clients optimise their financial performance, improve decision-making, and achieve their financial goals. In financial operations at PwC, you will specialise in improving the efficiency and effectiveness of financial operations within organisations. Your work will involve assessing financial processes, identify areas for improvement, and design and implement solutions to streamline financial operations, enhance controls, and reduce costs. You will be responsible for providing guidance on financial systems implementation, process automation, and financial shared services.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.Examples Of The Skills, Knowledge, And Experiences You Need To Lead And Deliver Value At This Level Include But Are Not Limited To:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
- Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
- Develop skills outside your comfort zone, and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
People Operations – Human Resource Operations - Payroll Operations Lead (Manager)
Job Summary:
At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organizations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.As Payroll Operations Lead at PwC, you will coordinate teams of people in Payroll Operations, Payroll Accounting, and Payroll Helpdesk who support the accurate and timely processing of payroll for employees across multiple jurisdictions and regions. You will play a crucial role in making sure employees are paid correctly and on time, contributing to the overall financial well-being of the organization and supporting employee satisfaction.Examples Of The Skills, Knowledge, And Experiences You Need To Lead And Deliver Value At This Level Include But Are Not Limited To:
- Serve as team lead for international payroll processing, accounting, and related roles across multiple jurisdictions and regions accurately, on-time, and at the highest quality following a defined payroll playbook
- Work closely with all sites, driving continuous improvements and meeting service level agreements while accountable for operational delivery and continuous stakeholder management
- Lead validation of payroll inputs, reconcile with outputs, and address errors or discrepancies
- Lead communication and coordination between PwC team, client, and payroll service providers, escalating issues as necessary and identifying potential resolutions, and regularly reporting on status
- Follow all applicable client and regulatory requirements for data protection and compliance
- Lead payroll activities outside the regular payroll cycle (e.g., off-cycle payments including bonuses, year-end activities, requirements for specific countries, etc.)
- Monitor and manage service level agreements, key performance indicators, customer performance indicators, and support monthly and quarterly business reviews
- Identify and report any required playbook updates or corrections
- Ensure training materials are kept up-to-date, train team members, and act as backup as needed
- Lead identification, design, and execution of continuous improvement activities
- Apply a learning mindset and take ownership for your own development
- Appreciate diverse perspectives, needs, and feelings of others
- Adopt habits to sustain high performance and develop your potential
- Actively listen, ask questions to check understanding, and clearly express ideas
- Seek, reflect, act on, and give feedback
- Gather information from a range of sources to analyze facts and discern patterns
- Commit to understanding how the business works and building commercial awareness
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance)
- Uphold the Firm's code of conduct and independence requirements
Basic Qualifications:
Job Requirements and Preferences:
Minimum Degree Required (BQ): Bachelor’s degreeMinimum Year(s) of Experience: 10-12 year(s)Required Knowledge/Skills (BQ): Prior Payroll Operations experience, oral and written proficiency in EnglishPreferred Qualifications: Experience using Microsoft suite of Office applications, fluency in one or more EMEA region languagesPreferred Knowledge/Skills: Payroll OperationsShould be added the full scope responsibility, reflecting the 3 streams: Payroll Operations, Payroll Accounting and Payroll Helpdesk,Lead Global BPO operations for the dedicated assigned regions and scope within the site (ex. Manilla, Bangalore).Performance and continuous monitorization of SLA, CPI and KPIs, MBRs, QBRs, strategic mindset, etc.Added all of theseI added all of these to the Payroll BPO lead and put scaled-down versions hereWould be good to highlight that this role is responsible for working closely with all sites and drive continuous improvements, meeting SLAs, accountable for operations deliverables, continuous stakeholder management.AddedRed = different from the junior role
