Associate - Veeva CRM Bengaluru, Karnataka, India

Location Bengaluru, Karnataka, India

Job ID R-232286

Date posted 24/07/2025

Job Title: Associate - Veeva CRM Specialist

Career Level - C2

Introduction to Role:

Join us as a Veeva CRM Specialist in our Enabling business area. This is an exciting opportunity to lead the way in shaping the external environment and make a significant impact on our business operations. You will be part of a team of specialists that is valued and essential to the growth of AstraZeneca.

Accountabilities:

As a Veeva CRM Specialist, you will be responsible for configuring and customizing Veeva CRM to meet business requirements. You will manage user accounts, permissions, and security settings, ensuring data integrity within the system. You will also provide ongoing support to users, manage system upgrades, and design reports to provide insights into business operations. Your role will also involve managing API connections and integrations, identifying opportunities for process automation, and liaising with Veeva and other third-party vendors.

ROLE AND RESPONSIBILITIES

• Configure VEEVA Suggestions, Rep Survey and the HCP360 Rep Dashboard in accordance with the Business

Requirements.

• Translate market requirements for Veeva Suggestions, Rep Survey and the HCP360 Rep Dashboard into the relevant

tools.

• Work with the Solution Owner and/or market resources understand and resolve any outstanding requirement

questions.

• Configure Veeva Suggestions in the IT enabled Veeva Self Service Tool.
• Configure Rep Survey and HCP360 Rep Dashboard using the Omni Journey Mapper (OJM).
• Verify that data entered in the Omni Data Activation Tool (ODAT) flows into the Omni Journey Mapper (OJM) tool

that is used to populate the HCP360 Rep Dashboard.

• Work across other channels to coordinate testing activities as needed.
• Design and develop testing and maintenance procedures and activities.
• Implement best practices, standards and procedures including quality and delivery methodologies.
• Identify bottlenecks/bugs and devise solutions to mitigate the same.
• Ability to clearly articulate and demonstrate value proposition to customers through consulting services

engagements.

• Take ownership of issues through from delivery or issue resolution or customer concern, as appropriate
• Ability to absorb technical information and communicate clearly to varied audience.
• Ensure that applications are monitored and consistently deliver high level of availability and performance.
• Pro-actively identify and report improvements for the service.
• Ability to articulate the business requirements into practical solutions and analyze the automation candidates.

Essential Skills/Experience:

• • 3 to 5 years of experience in campaign development using Adobe Campaign/Neolane or VEEVA
  • Experience in gathering and documenting requirements for marketing applications
  • Full life cycle implementation experience using various SDLC methodologies
  • Excellent communication skills in both verbal and written English
  • Strong customer service focus
  • Engaging and friendly personality
  • Collaborative, flexible and a team player

DESIRABLE SKILLS AND EXPERIENCE

• Experience with marketing campaign design and implementation and/or with brand teams, executing promotions or campaigns

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, we are committed to investing in your growth and development. We value wellbeing and flexibility, offering a diverse and inclusive community where you can feel at home from the moment you join. We encourage entrepreneurial and innovative thinking, providing you with the freedom to make things happen in a creative yet rigorous environment. As trusted partners, our niche expertise is valued across the enterprise, allowing us to drive the growth of AstraZeneca.

Ready to make an impact? Apply now to join our team of specialists and shape the future of AstraZeneca!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.