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Amazon Connect and Cloud Engineer

6 years

0 Lacs

Pune Maharashtra India

Posted:2 days ago| Platform: Linkedin logo

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Skills Required

connect engineering aws api orchestration development design data salesforce documentation integration routing analytics analysis compliance tracking automate security monitoring failover terraform code devops jenkins github logging automation tuning collaboration management drive coding technology iam scripting python node.js git agile communication certifications

Work Mode

On-site

Job Type

Full Time

Job Description

About Teqfocus:

Amazon Connect and Cloud Engineer



Key Responsibilities:

1. API Development and Integration

  • Design, develop, and manage robust, secure APIs for seamless data exchange between various enterprise systems.
  • Implement integrations between Salesforce and external platforms such as print and mail services, using RESTful APIs and AWS Lambda.
  • Maintain detailed documentation for API endpoints, request/response formats, and integration workflows.

2. AWS Connect and Contact Center Engineering

  • Design and manage

    Amazon Connect

    flows, queues, routing profiles, and integration with third-party systems.
  • Implement features using

    Contact Lens

    for call analytics, sentiment analysis, and compliance tracking.
  • Create and manage custom call flows, Lex bots, and Lambda functions to enhance contact center capabilities.

3. Infrastructure & VM Integrations

  • Deploy and maintain scalable virtual machine environments on EC2 or other compute services.
  • Implement and automate security best practices, monitoring, backups, and failover mechanisms.
  • Work with CloudFormation or Terraform to manage infrastructure as code.

4. DevOps and Automation

  • Build CI/CD pipelines using tools like AWS CodePipeline, Jenkins, or GitHub Actions.
  • Implement logging, monitoring, and alerting using AWS CloudWatch and third-party tools.
  • Optimize resource usage and cost through automation and performance tuning.

5. Collaboration and Technical Leadership

  • Collaborate with cross-functional teams including Dev, QA, and Product Management to deliver integrated solutions.
  • Provide architectural guidance and mentor junior engineers on cloud best practices.
  • Drive code reviews, design discussions, and enforce coding standards and security policies.



Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • 6+ years of experience in cloud infrastructure and solutions engineering, with a focus on AWS.
  • Strong hands-on experience with:
  • RESTful API development and integration
  • Amazon Connect (flows, queues, routing, Contact Lens)
  • EC2, Lambda, IAM, CloudWatch, S3, CloudFormation
  • Proficiency in scripting (Python, Node.js, or Shell) for automation and orchestration.
  • Experience with Git and Agile development methodologies.
  • Excellent written and verbal communication skills.



Certifications (Preferred):

  • AWS Certified Solutions Architect – Associate/Professional

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