Training Specialist

Company Overview

Logile is the leading retail labor planning, workforce management, inventory management and store execution provider deployed in thousands of retail locations across North America, Europe, Australia, and Oceania. 

Our proven AI, machine-learning technology and industrial engineering accelerate ROI and enable operational excellence with improved performance and empowered employees. Retailers worldwide rely on Logile solutions to boost profitability and competitive advantage by delivering the best service and products at optimal cost. 

From labor standards development and modeling to unified forecasting, storewide scheduling, and time and attendance, to inventory management, task management, food safety, and employee self-service we transform retail operations with a unified store-level solution. One Platform for store planning, scheduling, and execution. 

For more information, visit www.logile.com.  

Job Summary:

Key Responsibilities:

• Assist in creating and delivering content for: 
• High-level understanding of the Logile Solutions 
• Customer training and support for purchased software modules 
• Adoption of new products and features 
• Implementation of products and services for new customers 
• Retail and industry best practices 
• New hire orientation 
• Logile employee development, internal communications, and surveys 
• Introductory courses for potential customers 
• Develop training content optimized for an enhanced learning experience, including: 
• A blend of theory and practical application 
• Professional and engaging recorded audio narratives 
• Graphics and visuals (charts, diagrams, etc.) 
• Video and animation 
• In-app digital adoption solutions, including guided walkthroughs, tips, and announcements 
• Quizzes and assessments to ensure comprehension 
• Adherence to Logile branding guidelines 
• Use of AI tools to generate or assist in creating multimedia content (e.g., video scripts, voiceovers, visuals) 
• Experimentation with generative AI to prototype and iterate training modules faster 
• Application of AI to personalize learning paths based on user behavior and performance data 

Areas of Responsibility:

• Identify knowledge gaps and assess training needs 
• Design and develop individual training courses and learning paths 
• Create digital adoption builds for hands-on, solution-based learning 
• Administer the Learning Management System (LMS) 
• Monitor and measure training completions and performance 
• Evaluate and implement AI-powered tools to automate repetitive content development tasks 
• Analyze learner data using AI or analytics platforms to improve training effectiveness 
• Support adjacent areas of the Customer Experience department as needed 

Contributions to Company Growth:

• Internal training and development 
• Expansion of offering strategies and best practices 
• Marketing and business development support 
• Driving innovation in training through AI-enhanced content creation and delivery 
• Active participation in Logile’s Career Mentoring Program 

Collaboration:

• Work closely with various teams across Logile’s organization: 
• Product Managers for initial course design and review 
• Software Developers to integrate training videos or tutorials into software modules 
• CX Delivery team for instructional materials during software implementation and rollout 
• Sales and Marketing to design content for potential customers 
• HR for internal training initiatives

Job Requirements:

• Proven experience in training and development 
• Strong understanding of digital adoption strategies 
• Excellent communication and presentation skills 
• Proficiency in e-learning authoring tools and LMS administration 
• Ability to work collaboratively across multiple teams 
• Technical background (e.g., computer science, instructional technology, or related field) 
• Experience with AI tools for content creation (e.g., ChatGPT, Synthesia, Descript, Pictory) 
• Familiarity with automation platforms and AI-driven analytics in L&D 
• Curiosity and passion for exploring emerging technologies in learning and development 
• Experience with WalkMe and Articulate preferred 
• Strong problem-solving skills and ability to partner with SMEs 
• Willingness to work in-office and during US hours