Telecalling Team Leader

Hiring: MIS | Customer Experience Function | Swiggy Background: As part of our continued efforts to strengthen operational excellence in the Customer Experience (CX) function at Swiggy, we are looking to onboard a highly skilled MIS professional for the Customer Experience and Care vertical. This role will play a crucial part in streamlining payment processes, automating reporting systems and ensuring timely, accurate vendor payments aligned with internal controls and financial best practices. Key Responsibilities: Process payments on schedule, ensuring compliance with agreed timelines and minimizing delays. Reconcile accounts and resolve discrepancies in invoices or payment records. Maintain accurate financial records and documentation related to billing and payments. Liaise with vendors and internal teams to resolve billing-related queries promptly. Ensure adherence to financial regulations, internal controls, and audit requirements. Support month-end, Quarter-end and year-end closing activities related to accounts payable, accruals and payment dashboards with Finance and internal stakeholders. Generate regular reports and provide insights on payment trends, outstanding invoices, and other key metrics. Thoroughly Validate invoices and billing using internal tools in line with company policies. Identify process gaps and propose data-driven improvements. Drive automation initiatives in billing and payment processes to improve efficiency and reduce manual intervention. Requirements: Bachelor's degree in any stream; Accounting, Finance, or related field is a plus. Proven experience in vendor billing, accounts payable, or a similar finance role. Prior experience in automation of financial processes, with hands-on implementation preferred. Proficiency in accounting software such as SAP, QuickBooks, Oracle, or similar. Strong proficiency in MS Excel (advanced formulas, data manipulation, reporting) and SQL (Snowflake or similar). Working knowledge of Python for automation and data processing is highly desirable. Strong attention to detail in identifying anomalies and financial inconsistencies. Good communication and problem-solving skills. Knowledge of tax regulations and financial compliance is an advantage.