Technical Support Analyst

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• Rejoindre la Mission French Tech
• Découvrir les métiers de la Tech
  

Technical Support Analyst

• Noida
• Full-Time
• Apply Now
  

About

🌱 Brevo enables millions of organizations to connect with people using technology for their success.Brevo is the leading and fast-growing Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more.As a proud

B Corp certified

company, we are committed not only to performance but also to purpose—meeting high standards of social and environmental impact.Today, more than 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales.Brevo reached €179M ARR in 2024 (35% growth year on year), and we have a team of more than 900 employees representing over 65 nationalities spread across 6 offices located in Paris, Berlin, Wien, Noida, Bengaluru, and Austin. This diversity is one of our greatest strengths, creating an environment that is geared towards learning and collaboration to find the best solution to any problem.Brevo is the product of the diversity in terms of backgrounds, nationalities, gender and disability. We are committed to the integration of people with special conditions, and they process all applications in accordance with main principles of non-discriminationBrevo is the leading and fast-growing Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more.As a proud

B Corp certified

company, we are committed not only to performance but also to purpose—meeting high standards of social and environmental impact.Today, more than 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Brevo reached €179M ARR in 2024 (35% growth year on year) and has close to 1,000 employees globally.At

Brevo

, we support over

500,000 customers

across the globe — in

6 languages

and counting.As a

Tech Support Analyst

, you’ll be the bridge between our technology and the people who rely on it every day. When customers hit a roadblock, you’ll be there to guide them, troubleshoot issues, and make sure they get not just answers, but the best support experience possible.

As a Tech Support Analyst, You Will

• Analyse and fix technical issues reported by the Customer Care Team (Level 1)
• Set and monitor the SLAs (response time, quality of the answers, etc.)
• Provide the right tools and create a process to ensure the best quality tech support
• Work with the Technical Managers and the Product Owners to categorise and prioritise the tech tickets
• Work with the tech team to track the status of product fixes and feature requests, and provide consolidated updates to the customers
• Actively work with the other Tech Support Team members, discuss the feedback and drive improvements in the current process
  

What Will Contribute To Your Success

• Minimum 2 years of experience in Tech Support/L2 profile
• Ability to read and understand code in any programming language, along with hands-on experience using Git
• Knowledge about API methods (GET/POST/PUT/DELETE) and HTTP response codes (2XX, 4XX, 5XX)
• Knowledge of Databases (MySQL/MSSQL/Oracle, MongoDB would be preferred)
• Knowledge of JSON/XML, Good to know any monitoring tool
• Knowledge of any web developer tool (Inspect Element)
• Knowledge of basic terminal commands (like cd, grep, cat, mv, rm, etc)
• Empathy for our clients and owners in solving their issues
• Excellence in bug troubleshooting, KPIs and SLA management
• Excellent communication skills
  

Interview Process

• Round 1 - HR Screening (15 mins)
• Round 2 - Technical Interview (60 mins)
• Round 3 - Hiring Manager Interview (45-60 mins)
• Round 4 - HR round (30 mins)
  

What We Offer

• A unique opportunity to join an international and collaborative startup environment in a hyper-growth context
• Hybrid working with 2 days of work from home.
• The chance to grow your professional and technical skills, with actual room for career progression
• A modern office in a central location with free fruits and drinks, and a lot of fun activities
• Excellent referral program where employees can choose a gift item worth 1.5 lac, including a bike, flight tickets, and many more.
• 1.4 times your day salary if you're working on any week off or holiday due to critical tasks or issues
• An umbrella of leaves and holidays
• Budget to support your workspace at home
• Medical insurance of INR 10 lakh is borne by the company.
• An employee-friendly compensation structure that includes tax-saving optional components, where the employee can save extra tax
• Bi-annual global company offsite; inter-office trips.
• Virtual Festival and Birthday celebrations, Team parties, and team-building outings.
  

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Additional Information

• Contract Type: Full-Time
• Location: Noida
• Possible partial remote
  

Apply Now
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