Staff Enterprise TSE

At Infoblox, every breakthrough begins with a bold

“what if.”

What if

your ideas could ignite global innovation?

What if

your curiosity could redefine the future?We invite you to step into the next exciting chapter of

your

career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect

70% of the Fortune 500

, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.Here, how we empower our people is extraordinary:

Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running

— and what we build is world-class: recognized as

CybersecAsia’s Best in Critical Infrastructure 2024

—evidence that when first-class technology meets empowered talent, remarkable careers take shape. So,

what if

the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”.In a world where you can be anything,

Be Infoblox

.

Staff Enterprise TSE

We have an opportunity for a Staff Enterprise TSE to join our Support Operations team in Trivandrum, reporting to the manager of Technical Support. In this pivotal role, you will provide technical assistance to Infoblox customers. This includes responding to customer inquiries via phone, email, and web, diagnosing and analyzing problems, and providing workarounds for customers. This is a complex, fast-paced environment, and you will own the most critical part of the customer experience.

Be a Contributor — What You’ll Do

• Lead high-impact, high-visibility cases across products like NetMRI, Network Insight, NIOS, and SaaS platforms
• Act as a trusted technical advisor during major outages and sensitive escalations
• Coach senior escalation engineers and T2s in advanced troubleshooting and onboarding best practices
• Build internal tools and scripts, such as onedbtosql, migration.py, and add_seed_ni.py, to reduce resolution time and scale team efficiency
• Author advanced troubleshooting guides, including for DDoS, DHCP, vRA, and UDDI, and contribute to KCS content
• Collaborate with Engineering, Product, and QA to drive systemic product improvements
• Participate in hiring and interviews to ensure the technical bar for new talent remains high
• Contribute to or lead programs like onboarding frameworks, shift coverage optimization, and technical scorecard development
  

Be Prepared — What You Bring

• 8+ years in enterprise technical support, including 2+ years in a senior escalation or staff-level role
• Deep knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and L2/L3 switching and routing
• Cloud-native expertise in SaaS platforms, AWS, containers, and Kubernetes
• Solid scripting skills in Python and Shell; familiarity with Ansible, Chef, and GitLab is a plus
• Proven ability to handle major customer escalations and lead RCA/post-mortem processes
• Calm under pressure, with exceptional communication and documentation skills
• Passion for mentoring and developing others in a highly technical environment
  

Be Successful — Your Path

First 90 Days

: mmerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work.

6 Months

:Lead escalations for at least one core product and contribute to tooling or onboarding improvements

One Year

:Be recognized as a technical authority across Support and Engineering, influence hiring decisions, and help shape the support strategy

Belong—

Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.

Be Rewarded —

Benefits That Help You Grow, Thrive, Belong

• Comprehensive health coverage, generous PTO, and flexible work options.  
• Learning opportunities, career-mobility programs, and leadership workshops.
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy.
• Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations.
• Charitable Giving Program supported by Company Match.
  

Ready to

Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis