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Job Description: Roles and Responsibilities: Support (40%): Production Support: Provide production support for mission-critical applications, ensuring high performance and availability. Root Cause Analysis: Conduct root cause analysis for network, application, infrastructure, and service issues, documenting findings for future prevention. Application Support: Provide day-to-day operations support for mission-critical applications, including fault management, access management, performance monitoring, capacity planning, and network monitoring. Monitoring and Tickets: Monitor systems and analyze tickets using standard monitoring tools, ensuring timely resolution and maintaining system health. Infrastructure (60%): Infrastructure Management: Build, manage, and maintain deployment, monitoring, and operations tools. Maintenance and Patching: Support infrastructure and software maintenance, including patching and remediating vulnerabilities. Cloud Infrastructure Support: Serve as an escalation point for T2-T3 cloud infrastructure support. Azure Management: Deploy and manage Azure resources and handle security vulnerabilities, manage secrets and certificates using Azure Key Vault, and set up private endpoints and routing tables. Docker and Git: Manage Docker processes (build, push to repository) and maintain Git repositories. Operating Systems Management: Administer Linux and Windows systems, including file permissions, filesystem management, performance tuning, user administration, and troubleshooting. Automation and CI/CD: Utilize tools like Ansible, Jenkins, and GitHub for automation and CI/CD pipeline setup. Mandatory Skills: Experience: At least 4+ years of experience as a DevOps Engineer or in a similar role. Containerization: Demonstrable experience with Docker and Kubernetes. CI/CD Tools: Experience with CI/CD tools (e.g., Jenkins, GitHub Actions). Monitoring Tools: Experience with monitoring and analyzing tickets using standard monitoring tools. Azure Skills: Proficiency in deploying and managing Azure resources. Scripting: Basic programming and scripting skills (preferably Python, Bash, Shell). Communication: Excellent communication, problem-solving, and organizational skills. Good to Have Skills: Microservices: Experience in the development and deployment of microservices. DevOps Tools: Proficiency in tools like Ansible, Chef ,sTerraform, Jenkins, Splunk, ELK, Grafana, Nagios. Linux Administration: Experience with Linux administration (RHEL/CentOS/Ubuntu/Rocky). Web Servers: Knowledge of web servers like NGINX. Source Control: Experience with Git and related workflows. Qualifications: Education: Bachelor’s degree in computer science, Information Technology, or a related field. Experience: 4+ years of experience in production support and DevOps roles. Additional Information: Interpersonal Skills: Strong interpersonal communication skills (listening, speaking, writing) and the ability to work well in a diverse, team-focused environment with developers, product managers, and other stakeholders. Learning: Ability to gain deep knowledge of complex applications and provide recommendations for best practices and deployment strategies. Weekly Hours: 40 Time Type: Regular Location: Hyderabad, Andhra Pradesh, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Show more Show less
