Senior UX Researcher

General Summary:

The Senior UX Researcher is responsible for levering expertise in a wide range of research methodologies to uncover deep user insights and drive impactful design decisions. This role works in partnership with cross functional teams to lead complex research projects that aligns the goals with the current and future business objectives.

Essential Duties & Responsibilities:

• Provides support to the Product Management teams, with a high attention to detail

• Researches, analyzes, and documents findings

• May coach, review, and/or delegate work to other team members

• Leads and oversees user research initiatives, collaborating with cross-functional teams to align research goals with business objectives

• Plans and executes complex end-to-end research studies, including study designs, participant recruitment, data collection, analysis, and report generation

• Utilizes a wide range of qualitative and quantitative research methodologies to uncover deep user insights and drive impactful design decisions

• Synthesize and analyze research findings, distilling complex data into concise and meaningful insights that inform product strategy and design improvements

• Works closely with stakeholders to understand their needs and ensure user-centric design principles are integrated into product development processes

• Mentors and coaches junior researchers, providing guidance on research methodologies, data analysis techniques, and report creation

• Advocates for the value of user-centered design and research within ConnectWise, educating and influencing stakeholders on the importance of user insights

• Stays up to date with emerging trends, best practices, and advancements in UX research methodologies

• Lead the development and maintenance of research documentation, including research protocols, interview guides, and research reports

• Collaborates with UX designers, product managers, and engineers to translate research findings into actionable recommendations and design improvements

Knowledge, Skills, and/or Abilities Required:

• Ability to manage large projects and processes independently with limited supervision

• Recognized subject matter expert of applicable work area

• Ability to situationally adapt and understand new technology/processes as per business requirements

• Strong analytical, communication, and time management skills

• Strong ability to interpret research data, identify trends and patterns, and translate them into actionable insights

• Strong leadership and project management skills

• Excellent communication skills, both verbal and written

• Understanding of UX research methodologies and best practices

• Ability to collaborate effectively with cross-functional teams and stakeholders

• Knowledge of data analysis tools and techniques

• Knowledge of UX design principles and processes

• Strong organizational and detail orientation skills

• Knowledge of remote research methodologies and tools

• Proficiency in using UX Research software, such as usability testing, survey, web analytics tools (Pendo, Maze, Dovetail, and FigJam)

• Ability to influence and advocate for user-centered design

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience

• 5+ years of relevant experience

• Preferred: experience in conducting user research studies, including user interviews, usability tests, study design, participant recruitment, data collection, and analysis

Working Conditions:

• Hybrid/Remote depending on location (Pune / Mumbai / Bangalore)