Senior UX Researcher

About Us

India’s largest beauty and wellness destination with more than half a million happy customers.

Design at Nykaa welcomes candidates with diverse backgrounds, expertise and perspectives. It offers opportunities of constant learning with fun and interactive sessions. It is a place where you’d feel welcomed and can contribute your skills and expertise to help build the business growth. We are committed to the safety and well-being of our employees, vendors and clients.

Vision and Mission

Nykaa’s vision and mission are to inspire and enable each person to thrive in their own uniqueness by creating a community and being a trusted source of information and products to cater to every lifestyle need by giving a choice, inspiration, authenticity and convenience to diverse consumers.

Team description

Our UX team crafts exceptional omnichannel shopping experiences for millions of users by combining research and data. We pour all our energies in keeping the result simple and focus on an iterative user-centred design process to develop our products. We're a close-knit group of 35+ passionate and creative folks from diverse backgrounds and cultures who take pride in Nykaa's intrapreneurial culture. Our team is scaling and hiring for 2 locations in India - Mumbai & Gurgaon. If a fast-paced work environment and deep problem-solving excite you, we would love to have you in our team!

We are looking for a UX Researcher to help achieve our vision. This role will be responsible for problem discovery, definition, testing, and collaboration with our design and technology teams. You will plan and execute research studies to produce generative and evaluative insights that advise our product vision and delivery. You will partner with UX designers, product managers and technology to turn research into measurable user insights.

What you will be doing:

• Drive the end-to-end user research lifecycle for certain projects, including a selection of methods that align with research questions and business goals
• Plan and design user research of all types - generative and evaluative
• Create comprehensive research plans and execute them
• Establish and track strategic research goals that will help us identify unmet user needs, learning needs, market trends, and new business opportunities
• Generate insights from qualitative and quantitative user data
• Write scripts with no biases or leading questions
• Recommend, bring forward and execute the best research methodology for the given project
• Be assertive on best-suited methodologies and apply it as per time/scope limitations
• Ask detailed and panoramic analytical questions to develop research goals
• Identify problems and/or constraints for the project
• Seek opportunities to propose research projects
• Effectively brainstorm with designers on solutions to problems found through insights
• Present findings and recommendations in both comprehensive as well as detailed and understandable formats to different types of stakeholders
• Add wireframes/concepts to recommendations
• Collaborate with stakeholders of the project during the entire project
• Collaborate with designers to drive recommendations for designs
• Participate in different ways to provide information about the value of UX research, tools and methodologies
• Identify research opportunities, lead discussions and propose a research plan
• Clarify success metrics and tie efforts toward delivering business value
• Identify opportunities for both incremental and blue-sky innovation
• Advocate for prioritization of changes, refinements, and improvements to the user experience
• Communicate insights to all levels of the organization, including senior leadership, through writing and presentations
• Facilitate collaboration amongst core-product teams and stakeholders to gain alignment of product, business, and user goals that drive towards shared outcomes
• Lead end-to-end product design initiatives, from early problem discovery through solution design, prototyping, and testing
• Design and analyze qualitative studies that find opportunities by way of meaningful insights
• Establish research tools, standards, and frameworks to level up the team’s ability to conduct, communicate, and catalogue quality research
• Collaborate with UX leadership to help define our user-research strategy and evolve our research process
• Define and maintain standards for UX research
• Advise designers on research opportunities and best practices at various stages of the product development process
• Synthesize research to frame problems, uncover insights, and tell stories that build alignment and buy-in with your team and stakeholders
• Innovate methods for sharing research insights that democratize research by making insights easily available across the organization in ways that foster a human-centred culture across the organization
• Collaborate with partners to understand the impact of user research on product strategy and measure the effectiveness of product features
• Coach and mentor researchers on your team
• Provide ongoing education on user research to our company

What you will bring to the team

• Experience facilitating cross-functional working sessions and/or workshops with peers and partners
• Articulation of our target markets and their unique needs and circumstances they bring when interacting with our products
• Exceptional understanding of fundamental research principles
• A high degree of creativity and problem-solving
• Strong conceptual and analytical skills
• Ability to think and design holistically to create a cohesive and coherent product experience
• Experience conducting user research, including interviews, usability testing, and writing surveys

Basic qualifications

• Bachelor’s Degree Required; Master’s Degree (human-centred design, psychology, anthropology, sociology, or similar) preferred
• 4+ years of hands-on experience performing user research
• Expert in qualitative research methodologies and knowledge of basic quantitative methodologies
• Proficient in both unmoderated and moderated studies
• Attention to detail and multi-tasking capabilities
• Ability to mentor junior UX Researchers
• Work samples demonstrating your abilities.

What will make you stand out from the rest

• Proven track record uncovering, synthesizing, and distributing impactful insights that advised product strategy and decisions
• Evidence of building shared alignment across departments, disciplines, and teams
• Ability to distil complex problems into clean and intuitive design solutions
• Excellent communication and mentoring skills
• Experience in agile software development
• Ability to operate in a fast-paced technical environment

Job Location - Mumbai

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