Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.The UC Engineering Consultant’s primary role will be to provide architectural and infrastructure support to the management and infrastructure team. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of our team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community. The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communication skills and good customer service skills. The candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carry out tasks/projects.
Responsibilities:
- Architect, deploy, and maintain Cisco Unified Communications solutions including CUCM 14 +15 , Unity Connection, Webex, and associated voice infrastructure.
- Diagnose and optimise VoIP systems, SIP routing, and collaboration platforms to ensure high availability and performance.
- Lead end-to-end UC projects such as system upgrades, platform migrations, and third-party integrations.
- Collaborate with internal stakeholders and external vendors to deliver secure, scalable, and resilient communication environments.
- Maintain comprehensive documentation including technical manuals, user guides, and project artefacts.
Qualifications
- 5+ years of experience working in Unified Communications (UC) environments.
- In-depth knowledge of Cisco technologies including CUCM, Unity Voicemail, Voice Gateways, SIP, H.323, and MGCP.
- Proficient in Microsoft Teams, Webex Calling, and hybrid UC environments.
- Accredited Voice Certifications: CCNP, CCIE, Microsoft Teams.
- Hands-on experience with VMware architecture and virtualized UC deployment.
- Strong understanding of telephony provider solutions and third-party services such as Zoom, Webex Calling, and Teams Calling (including call and service structure basics).
- Knowledge of cloud platforms: Azure and AWS.
- Skilled in voice recording systems, IVR scripting, call routing strategies, and CRM system integrations.
- Experienced with monitoring platforms like Zabbix and diagnostic tools such as Wireshark.
- Solid understanding of networking technologies, including switches, routers, F5 load balancers, DNS, firewalls, proxy servers, and QoS.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
- Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
