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Pegasystems
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Senior Software Engineer, Customer Service Digital

Senior Software Engineer, Customer Service Digital

Pegasystems

4 years

0 Lacs

Hyderabad Telangana India

Posted:4 days ago| Platform:

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Skills Required

software service pega development collaboration cutting technology crm developer scrum saas design collaborative agile model aws js react rest leadership resolve integrity solver ui javascript typescript api dynamodb git engineering presentation communication learning

Work Mode

On-site

Job Type

Full Time

Job Description

Meet Our Team

Pega Customer Service is the premier customer service application that predicts and manages today’s customer journey on a global scale. The team comprises of talented engineers who focuses on the innovation, development, and delivery of the product. You will be part of the team which works with a sense of urgency and collaboration across board to build the product with cutting edge technology for today and tomorrow’s world

Picture Yourself At Pega

The application engineer is a member of the CRM organization. This person contributes to bookings growth and customer success through participation in CRM business teams as an application developer. This person builds business processes, framework features and supporting functions based upon identified business requirements and use cases. The person functions in Scrum teams with other professionals focused on building, maintaining, and supporting solutions frameworks for the CRM industry. Pega is changing the way the world builds software, and our goal is to be the no. 1 CRM SaaS company in the world. In this role, you'll help us design, develop, implement new enhancements for the applications.

What You'll Do At Pega

Develop world’s best CRM applications.
Adhere to Pega development Best Practices
Work as part of a collaborative Agile team working in a SCRUM model surrounded by fun loving talented engineers.
Technologies you will work on – AWS, JS React, Node js, REST Services, REACT, Dynamo DB, S3, Cloudwatch.
Take ownership of the components/tasks and make sure they are delivered with great quality
Exhibit thought leadership and ready to suggest product and process improvements
Resolve customer issues either by providing technical guidance or issue formal fixes

Who You Are

You are an experienced professional with a strong commitment to customer success without compromising integrity. You are a problem-solver who thrives in a collaborative team environment who wants to focus on building the next-generation solutions. You are skilled in both front end technologies and AWS cloud services.

What You've Accomplished

4+ years of software development and design experience in AWS and UI technologies
Prominent development experience in JavaScript/Typescript, Node JS, React JS, REST API, GraphQL(optional) experience is highly desired.
Deep understanding and hands on experience on AWS - Amplify, API Gateway, DynamoDB, S3, Cloudwatch, Lambda, Codepipeline, SQS
AWS IaC framework - CDK
Experience with CI/CD, Git, Debugging
Bachelor’s degree in engineering or similar field
Very good presentation and communication skills
Excellent problem-solving skills
Passionate about learning new technologies and constant desire for innovation
Should be able to take ownership of the deliverables assigned and would be able to deliver with no or minimal guidance.
Partner with internal clients, like Product Managers, to deliver World-class software

Pega Offers You

Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Job ID: 22201

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Senior Software Engineer, Customer Service Digital