Senior Account Manager

About Us:-

Neurealm is the result of a strategic merger between the former GS Lab | GAVS, united under a bold new vision and backed by Kedaara Capital, one of India’s premier private equity firms.

This powerful alliance brings together deep engineering expertise and AI-driven innovation to create a next-generation technology powerhouse. We are the right-sized partner for Engineering, Modernization, and RunOps, blending human intelligence with the latest technologies to help businesses across industries such as Healthcare and Technology make smart progress.With offerings in Digital Platform Engineering, Data, AI, Cybersecurity, and Technology Operations, and delivery centers in India and the US, we empower 250+ global enterprises.

We are driven by an engineering mindset and powered by Neurealm Labs—our innovation engine—to transform ideas into real-world impact through new-age offerings, solutions, frameworks, and accelerators. Our strong technology alliances and academic partnerships further power the future-ready ecosystems we build for our clients.Guided by our core values of Respect, Integrity, Trust, and Empathy (RITE), and a deep commitment to ESG initiatives, we believe that doing well and doing good go hand in hand.

We are a family of 4000+ Neuronauts with offices in Chennai, Pune, and Vadodara, and a global presence across the US and Europe.

Our Culture

At Neurealm, we believe in the power of performance, creativity, and collaboration. Our team members, whom we call "Neuronauts," thrive in an environment driven by innovation, trust, and continuous learning. We encourage everyone to challenge boundaries and explore the edge of what’s possible.

Join us and be part of a purpose-led, AI-driven future. At Neurealm, your ideas matter, your work has impact, and your career can reach new heights.

We look forward to the possibility of welcoming you into our world — now as Neurealm — where human ingenuity and technology come together to shape what’s next !!

Role Summary:

Client Partner

Key Responsibilities:

Client Account Support

• Work closely with the US-based Client Partners on managing strategic technology clients.
• Coordinate internal stakeholders across delivery, pre-sales, inside-sales, operations and solutioning in India.
• Prepare client presentations, QBR decks, performance reports, and renewal documentation.
• Track ongoing engagements and ensure timely escalations and resolutions.

Client interaction

• Work closely with India (GCC) leadership
• Be a point of contact for new requirements, escalations, quality and deliverables
• Be liaison between the delivery team and GCC leadership in terms of communication, resourcing etc.

Operational Oversight

• Drive accountability across delivery teams to meet SLAs, KPIs, and client expectations.
• Manage internal cadences to monitor progress on deliverables, billing, and resource allocation.
• Support commercial and pricing discussions with data-backed analysis and inputs.

Strategic Initiatives

• Assist in building account growth plans, mining strategies, and expansion roadmaps.
• Contribute to proposal responses, case studies, and value articulation materials.
• Support stakeholder engagement mapping, including org charts and relationship tracking.

Ideal Profile:

• 6–10 years of experience in account management or client services in IT, Engineering, or R&D services. (overall experience min 15 years)
• Strong background in IT service industry with handling multiple accounts is a must
• Understanding of telecom, networking, communication, ISV/SaaS/Enterprise domain is a big plus
• Excellent communication and collaboration skills, with the ability to work across time zones.
• Strong organizational and analytical abilities.
• Prior exposure to

  US clients or global account teams

  is strongly preferred.
• Self-starter who thrives in a fast-paced, client-centric environment.
• Ready to learn and adapt fast changing technology landscape of AI

Why This Role is Unique:

client intimacy with internal execution