SAP Project Manager

Details:

SAP AMS Project Manager - Mid-Level

Role Summary

Key Responsibilities

Service & Incident Governance

• Own SLA adherence, incident backlog and service metrics (MTTR, first-call resolution, etc.).
• Chair weekly/ monthly operational review meetings with business and AMS vendor.
• Drive root-cause analysis and permanent fixes for recurring issues.
  

Project & Enhancement Delivery

Financial & Contract Management

• Control AMS run-cost, enhancement budgets and change-request spend; prepare monthly cost reports.
• Validate vendor invoices against delivered effort and contractual rates; raise purchase orders.
  

Stakeholder & Communication

• Serve as liaison between business process owners, COE leads, Basis/Infrastructure and external partners.
• Provide concise status reporting, executive dashboards and risk/issue logs.
• Facilitate prioritization workshops and release-planning sessions.
  

Quality, Compliance & Risk

• Enforce change-management, transport and documentation standards (e.g., ChaRM, ITIL).
• Ensure solutions conform to SOX, GDPR and internal audit requirements.
• Identify risks, maintain mitigation plans and execute contingency actions when required.
  

Continuous Improvement

• Analyse ticket trends to propose automation, knowledge-base articles and process optimizations.
• Benchmark AMS performance against industry KPIs and initiate improvement programs.
  

People & Vendor Management

• Lead a blended team of on-shore/off-shore analysts (5-15 FTE) and mentor junior PMs.
• Participate in vendor selection, contract renewals and performance scorecards.
  

Details:

Required Qualifications & Experience

Education

• Bachelor"s degree in Information Systems, Computer Science, Engineering, Business or related field.
  

Professional Experience

• 5-8 years total IT experience, with minimum 3 years managing SAP AMS or support projects.
• Hands-on exposure to at least two SAP functional areas (e.g., FI/CO, SD, MM, PP, WM, QM, SuccessFactors, BW) and integration topics (IDoc, PI/PO/CPI).
• Demonstrated success delivering multiple parallel minor-enhancement releases under tight SLAs.
  

Methodology & Tools

• Solid knowledge of ITIL v3/v4 service management processes; ITIL Foundation certification preferred.
• Familiar with SAP Solution Manager/ChaRM, JIRA or Azure DevOps for backlog & test management.
• Working understanding of SAP Activate / ASAP / Agile (Scrum, Kanban) frameworks.
  

Certifications (nice-to-have)

• PMP, PRINCE2 Practitioner or equivalent project-management credential.
• SAP S/4HANA certification in any functional module.
  

Core Competencies

• Customer focus & service mindset
• Strong verbal / written communication and presentation skills
• Analytical thinking and data-driven decision making
• Negotiation and conflict resolution
• Team leadership in a multi-cultural, distributed environment
• Ability to handle high-pressure situations and adapt to changing priorities
  

Working Conditions & Other Information

• Normal business hours with on-call rotation (evenings/ weekends) during critical incidents or cut-over.
• Occasional travel to regional sites or vendor delivery centers (≤ 20 %).
• Must be eligible to work in (country) and pass background & reference checks.
  

Success Measures (First 12 Months)

• ≥ 98 % critical-incident SLA compliance.
• 15 % reduction in ticket backlog through root-cause elimination.
• On-time, on-budget delivery of at least three minor-enhancement projects.
• Positive stakeholder satisfaction score (≥ 4/5) in quarterly survey.