Company Overview
ClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.At ClearDesk, we handle the sourcing, recruiting, and management of our overseas talent as they work with our clients. Our goal is to provide exceptional service that exceeds expectations, and we take pride in our ability to match each client with the right talent to suit their unique needs.
Our Mission
At ClearDesk, we're passionate about helping people succeed. Our mission is to assist clients in building top-performing teams in the most cost-effective way possible, enabling them to thrive in today's competitive business landscape. Additionally, we're committed to helping our remote talent develop their careers within outstanding teams while supporting their families.But we don't stop there. We're constantly pushing ourselves to grow and learn by surrounding ourselves with the very best talent. This culture of continuous improvement enables us to provide even better service to our clients and team members alike. At ClearDesk, we believe that when everyone succeeds, we all succeed.We are looking for experienced
Healthcare Schedulers/Remote Dispatchers
to support day-to-day operations by ensuring caregiver shifts are filled, transportation is coordinated, and all documentation is updated accurately. This is a scheduling-focused role with responsibilities that extend to medical transportation dispatching, and includes light recruitment and administrative support as needed.
Responsibilities
- Create and manage caregiver schedules in advance.
- Monitor caregiver clock-ins/outs for billing and payroll accuracy.
- Handle last-minute cancellations and shift changes quickly.
- Keep caregiver and client info updated in WellSky.
- Share schedule updates with team members and recruiters.
- Help with basic admin tasks during downtime.
- Quickly assign backup caregivers or reach out to available staff to cover last-minute cancellations.
- Respond to caregiver call-outs by identifying and scheduling appropriate replacements.
- Maintain shift coverage by deploying replacement caregivers when cancellations or no-shows occur.
- Contact on-call or available caregivers to ensure all shifts are filled as scheduled.
- Coordinate caregiver redeployment in response to schedule disruptions, ensuring continuous client care.
- Fill open shifts by proactively contacting caregivers or adjusting schedules in real time.
- Manage unexpected schedule gaps by sourcing and assigning replacement caregivers promptly.
Requirements
- College educated (accounting or finance-related course preferred)
- Candidates must provide either an NBI Clearance or Police Clearance (preferred) upon hiring
- Candidates must provide a proof of separation from their previous/current employer with an indication/confirmation of their last date of employment
- Must be comfortable with using Hubstaff, a time-tracking application
- Professional-level English (written and verbal/voice)
- Solid experience or strong aptitude for scheduling in a fast-paced environment, ideally within home care or healthcare
- Strong communication skills to coordinate with caregivers, clients, and internal team while handling incoming phone inquiries
- Must be comfortable answering and making calls
- Recruitment experience is a plus, but NOT required
- Healthcare background is a plus, but NOT required
- Healthcare software knowledge is a plus, but NOT required (such as Wellsky)
- Proficiency in using Microsoft Outlook, Office Suite, Microsoft Teams, Zoom, ConnectUC VoIP/Yealink system and OneDrive
- Professional-level English (written and verbal/voice)
Hardware Requirements
- At least a 720p HD Webcam
- A noise-canceling headset
- At least a 25mbps primary internet connection
- A backup laptop, backup internet connection device, and backup power supply in case of power outage and emergencies
- Minimum recommendation for your main computer: Intel Core i5 or equivalent with 8 GB RAM or higher
- Minimum recommended for your backup computer: Intel Core i3, 4 GB RAM
Compensation And Benefits
- Competitive salary
- 100% Remote (Permanent work from home)
- Prepaid HMO
- Bonuses and incentives
- Paid training
Important Reminder:
ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com).
Disclaimer:
Candidates who apply for this position may be re-profiled to similar roles depending on their qualifications, experience, and current market demand.<
