Project Manager / Shopify Developer

About the Role:

We are seeking an experienced Project Manager specializing in Shopify Web Development and workflow automation (Zapier) to drive end-to-end delivery of our innovative digital commerce solutions. The ideal candidate is a proactive leader with strong analytical and communication skills, adept at coordinating between technical and business stakeholders to deliver seamless e-commerce experiences.

 Key Responsibilities:

 ● Manage end-to-end project lifecycles for Shopify-based e-commerce solutions.

 ● Coordinate closely with web developers, UI/UX designers, marketing teams, and business stakeholders to align business objectives with technical delivery.

 ● Design, document, and oversee implementation of workflow automation solutions using Zapier.

 ● Proactively identify and manage project risks, dependencies, and scope adjustments.

 ● Ensure project timelines and budgets are strictly adhered to, providing regular status updates to stakeholders.

 ● Maintain clear documentation of project requirements, workflows, automation processes, and integrations.

 ● Conduct regular review meetings, retrospectives, and stakeholder briefings.

Requirements: 

● Minimum 7+ years experience managing e-commerce web development projects.

 ● Proven experience in managing external development agencies and coordinating effectively with multiple stakeholders.

 ● Proven expertise in Shopify Plus and extensive hands-on experience with Zapier integrations and workflow automation.

 ● Strong understanding of web technologies, UI/UX principles, SEO, analytics integrations, and digital marketing.

 ● Exceptional project management skills, proficient with tools like Jira, Trello, Asana, Slack, and Monday.com.

 ● Demonstrated experience working remotely and coordinating distributed teams effectively.

 ● Implement AI-driven and API-based automation across order management, logistics, payments, and marketing to drive efficiency.

 ● Seamlessly integrate tools like GoKwik, Video Commerce, CleverTap, UniCommerce, Refersion etc. for streamlined operations.

 ● Implement and manage tools like Klaviyo, MoEngage, WebEngage, Product Bundles, Nector.ai, and Segment to enhance customer engagement.

 ● Ensure high performance, cybersecurity compliance, and real-time data tracking to maintain platform reliability and security.

 ● Develop AI-driven customer interactions with platforms like ZenDesk, Gorgias, Lime Chat and custom chatbots to enhance user experience.

 ● Utilize CDP platforms to create dynamic customer profiles, segment audiences, and personalize experiences for improved retention. ● Implement data-driven retention strategies, personalized email campaigns, and loyalty programs.

 ● Familiarity with security standards and compliance requirements, including GDPR, PCI DSS, and data encryption.

 ● Experience in content management, strategy formulation, and SEO optimization for e-commerce platforms.

 ● Knowledge and experience integrating inventory management systems, ERP solutions, and warehouse logistics with Shopify Plus.

 Preferred Qualifications:

 ● Certification in Project Management (PMP, Agile/Scrum).

 ● Previous experience working on high-traffic Shopify Plus projects.

 ● Familiarity with analytics tools (Google Analytics, Hotjar) and optimization tools (Optimizely, CrazyEgg).

 ● Understanding of customer retention strategies, A/B testing, and conversion rate optimization (CRO).

 ● Proficiency in middleware platforms like Zapier for automation and integrations.

 ● Experience with data privacy, security, and compliance standards in e-commerce. ● Strong leadership and cross-functional collaboration skills.

 ● Familiarity with data analytics, AI personalization, and predictive modeling.

 ● Excellent written and verbal communication skills.

 ● Prior experience in the personal care or beauty industry is a plus.