Program Manager – Growth & Retention (YBP Team)

About Yulu

Yulu is India’s leading shared micro-mobility platform, revolutionizing urban transportation through smart, sustainable, and electric-first mobility solutions. With a rapidly growing fleet of tech-enabled electric two-wheelers and a robust battery-swapping infrastructure, Yulu makes last-mile commutes not only efficient but also planet-friendly.

Our IoT-driven platform and smart electric vehicles are helping cities reduce traffic congestion and carbon emissions while empowering millions with affordable and reliable transportation.

Backed by industry giants like Bajaj Auto and Magna International, Yulu operates at the intersection of mobility, technology, and sustainability. Our mission is to reduce congestion, cut emissions, and transform how India moves — one ride at a time.

With millions of rides completed, thousands of EVs on the road, and a rapidly expanding footprint, we’re not just building EVs — we’re building the future of urban mobility in India.

🔗 Learn more: www.yulu.bike

Role Summary

The Business Partner team is looking for a specialist who will actively facilitate Yulu Business Partner growth on the operations, demand, and business side via owning key business metrics. The role will entail accounts’ end-to-end program management, customer focused problem solving on demand, growth, repair, and maintenance, and continuous business support at unblocking day to day operational bottlenecks with incessant focus on increasing revenue and decreasing cost to best optimize partner P&L.

Key Responsibilities

• Responsible for go-live and new city launches by coordinating with Yulu business, operations, technology, marketing, learning and development, product, repair and maintenance, inventory, finance, customer support, and EV teams & external Yulu Business Partners.
• Responsible to assist BD team acquire business partners via initial lead scouting and interest generation from high-profile businessmen and women across the globe.
• Spearhead demand and marketing initiatives for Business Partners to ensure steady customer acquisition, retention, and, in turn, growth of business lines across use cases.
• Create a constant feedback loop relaying Yulu’s best practices of demand and work with marketing to deploy online/offline assets/collateral aiding partner growth.
• Own end-to-end collections and invoices due from partners to ensure timely payments.
• Leverage Yulu monitoring and control room support and functional heads to ensure partners’ city operational efficiencies are maintained at industry best standards.
• Consulting on operations remotely/in-person in line with Yulu best practices, ensuring industry best metrics are maintained at the lowest TAT and costs
• Pro-active planning of spares, inventory management, ensuring availability, so that >99% uptime is maintained. Travel planning of Yulu mechanics for Business partner cities will be an inherent part of that.
• Coordinating on training/re-training requirements - successful implementation of field staff readiness for city launches as a steady state with the Yulu L&D team for Yulu Business Partners.
• Using data analysis to identify improvement areas and constantly iterating to bring design and process efficiencies for Business Partners, leading to productivity enhancement.
• Work actively on cost efficiency and revenue growth projects that directly translate to P&L growth for Yulu Business Partners.
• Bridge between Yulu central teams and Partners for design, integration, and implementation

• Who Are We Looking For

• A go-getter with stellar program management skills and a deep bias for problem solving. The role requires agility at execution and working with a customer first approach always.
• A self-starter with a data-analysis decision-making approach and good understanding of partnership landscapes.
• Should possess excellent negotiation and persuasion skills with a deep penchant for stakeholder engagement. Should be able to adapt quickly to changing business requirements.
• Ability to align business priorities/objectives and accordingly farm high profile partners to influence decision making that directly leads to P&L growth and disproportionate upside.
• 2-3 years of experience in roles encompassing domains such as partner growth & support, program management, key account management, business development, and customer-oriented problem solving
• Should have excellent analytical skills with ability to work well on MS Excel, SQL, MS PowerPoint/Google Slides for basic to intermediate dashboarding and reporting
• Ability to work at ease with business partners, vendors, customers, field staff, mechanics, and blue-collared employees is a non-negotiable.
• Knowledge of multiple languages is an added bonus.
• Last but not the least, AI-first mindset – we index heavily on that and we won’t mind if yousurprise us with your AI superpowers! :)

We Assure You

• A fast-paced work environment with a steep learning curve and a chance to create a massive impact for Yulu as well as stakeholders across the globe in the coming years.
• Ability to learn across the board with a 360-degree view of the business while working in close co-ordination with cross-functional teams.
• Freedom to bring proactive ideas to the table and execute towards the growth of the business.