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Product Manager II - Observability

0 - 10 years

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Job Description

Job Description

:

Job Title: Senior Product Manager, Application Observability

Department: Product Management

Reports To: Director of Product Management

Location: Rakuten

Job Summary:

We are seeking a highly motivated and experienced Senior Product Manager to lead the product strategy and roadmap for our Application Observability solutions. In this role, you will be responsible for defining, prioritizing, and delivering innovative features and capabilities that enable our customers to gain deep insights into the performance, health, and security of their applications. You will work closely with engineering, design, marketing, sales, and customer success teams to ensure the success of our observability products. You will be a champion for our users, deeply understanding their needs and translating them into actionable product requirements.

Responsibilities:

  • Product Strategy & Roadmap:

    • Develop and maintain a comprehensive product strategy and roadmap for our Application Observability offerings, aligned with the company's overall vision and goals.
    • Conduct market research, competitive analysis, and customer interviews to identify opportunities and unmet needs in the observability space.
    • Define and prioritize product features and enhancements based on market analysis, customer feedback, and technical feasibility.
    • Clearly articulate the product vision, strategy, and roadmap to internal and external stakeholders.
  • Product Definition & Execution:

    • Write detailed product requirements documents (PRDs), user stories, and acceptance criteria.
    • Collaborate closely with engineering, design, and QA teams throughout the product development lifecycle.
    • Participate in agile development processes, including sprint planning, daily stand-ups, and sprint reviews.
    • Manage the product backlog and prioritize features based on business value, technical feasibility, and customer impact.
    • Ensure timely and high-quality product releases.
  • Go-to-Market & Product Launch:

    • Work with marketing and sales teams to develop go-to-market strategies and launch plans for new products and features.
    • Create product documentation, training materials, and sales enablement resources.
    • Present product demos and presentations to customers, partners, and internal audiences.
    • Monitor product performance and gather feedback to identify areas for improvement.
  • Customer Engagement & Advocacy:

    • Act as a subject matter expert on Application Observability and related technologies.
    • Engage with customers to understand their needs, pain points, and use cases.
    • Advocate for the customer within the organization and ensure that their voice is heard.
    • Build strong relationships with key customers and partners.
  • Data Analysis & Reporting:

    • Track and analyze key product metrics to measure success and identify areas for improvement.
    • Prepare regular reports on product performance and progress against goals.
    • Use data to inform product decisions and prioritize features.

Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or a related field. MBA is a plus.
  • 5+ years of product management experience, with a focus on Application Observability, APM, or related technologies.
  • Deep understanding of observability principles, practices, and tools.
  • Experience with cloud-native technologies, microservices architectures, and DevOps methodologies.
  • Strong analytical and problem-solving skills.
  • Excellent communication, presentation, and interpersonal skills.
  • Proven ability to work effectively in a cross-functional team environment.
  • Experience with agile development methodologies.

Preferred Skills & Experience:

  • Experience with specific observability platforms such as Datadog, New Relic, Dynatrace, Honeycomb, or similar.
  • Experience with open-source observability tools such as Prometheus, Grafana, Jaeger, and OpenTelemetry.
  • Experience with cloud platforms such as AWS, Azure, or GCP.
  • Experience with containerization technologies such as Docker and Kubernetes.
  • Knowledge of security best practices for application observability.
  • Experience with product analytics tools such as Mixpanel or Amplitude.
  • Familiarity with machine learning and AI applications in observability.

Mandatory Skills

:

Product Marketing, Product Management, Observability

Location

:

Bengaluru, Karnataka, India

Years Of Exp

:

8 to 10 years


Why you should choose us?

Are you interested in working for a Global Leader in E-commerce? Are you excited about working on highly scalable platforms and applications that are accessed by millions of users every day? If so, read on to find out more about the opportunity.

Rakuten is the largest E-commerce company in Japan and one of the largest E-commerce and Internet Services companies in the World. Rakuten is ranked in top 20 most innovative companies in the world by Forbes.

Rakuten India Development Centre is the second largest technology hub outside of Japan that enables & builds platforms for global E commerce, Payments, Digital, AI, Data Science services across the globe. The India arm serves as a research and development center with an employee strength of around 450+ (& Growing).

Rakuten is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team and inclusive workforce. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Rakuten’s achievement as well. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs”

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