Deutsche PostProductMumbai, Maharashtra, IndiaPosted on Jul 19, 2025Apply now
About DHL Blue Dart Express India
At
Blue Dart,
we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of
DHL Group,
we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.We are proud to be consistently ranked among
India’s Top 100 Great Places to Work®
and recognized as part of the DHL Group’s
Top Employer
certification across multiple regions. Being an
Employer of Choice
is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.
If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care—
Blue Dart is where you belong
.
Position Overview
The Product Head – B2B – Surface will lead the design, development, and enhancement of surface-based logistics products tailored to enterprise clients. The role requires a strategic mindset to optimize ground operations, drive cost efficiencies, and ensure consistent service quality through a well-integrated surface logistics ecosystem.
Job Purpose
To design and scale ground-based logistics products that cater to Blue Dart’s B2B clientele. The focus is on delivering consistent service quality, operational efficiency, and value for money, while driving customer satisfaction and revenue growth.
Key Roles & Responsibilities
Product Innovation & Strategy
- Develop and own the surface product roadmap aligned with Blue Dart’s B2B strategy.
- Introduce value-added services and industry-specific solutions.
- Lead initiatives for route optimization, transit time reduction, and customized surface delivery models.
Customer & Market Insights
- Engage with key surface B2B clients to identify specific ground transportation needs.
- Track developments in surface logistics—including changes in regulations, road infrastructure, and competitor movements.
- Use insights to refine offerings such as pricing models, hub-level integration, and sector-specific SLAs.
Operational Alignment
- Collaborate with regional ground operations and hub management teams for efficient implementation.
- Partner with IT to digitize key surface processes—real-time tracking, vehicle utilization, proof of delivery (POD), etc.
- Support sales and regional teams in solutioning for strategic B2B clients.
Profitability, Margins, and Growth Focus
- Drive initiatives to improve margins on surface deliveries through cost control and scale.
- Optimize asset-light models, including vendor fleets, to improve reach and profitability.
- Analyze performance data to finetune surface delivery models and offerings.
Performance Measurement & Optimization
- Set clear KPIs for on-time delivery, cost per shipment, load factor, and customer satisfaction.
- Conduct regular reviews to assess product success and drive continuous improvement.
- Leverage analytics for better forecasting, route planning, and capacity utilization.
Education
Qualifications & Experience:
- Essential: MBA/PGDM in Logistics, Supply Chain, Product Management, Marketing or Business Administration.
- Preferred: Certification in Advanced Supply Chain Management or Business Analytics.
Experience
- 6–10 years of experience in B2B logistics, with at least 3 years focused on surface product management or operations.
- Proven expertise in surface logistics, including hub-and-spoke models, route management, and project execution, with success in scaling solutions, managing large clients, and leading cross-functional teams.
Skills & Capabilities
Core Technical Skills:
- In-depth knowledge of surface transport networks, transit times, and cost structures.
- Deep understanding of B2B logistics models, including hub-and-spoke operations and consolidated shipping.
- Proficiency in route planning tools, TMS (Transport Management Systems), CRM platforms, analytics software, and project management tools.
- Understanding of sector-specific requirements in various industries.
Behavioural Competencies
- Align surface product strategy with broader organizational goals.
- Ability to work across operations, engineering, and commercial teams.
- Proactive approach to resolving last-mile or network disruptions.
- Drive timely rollouts and service consistency.
Key Performance Indicators
Sr. No.
Key Result Areas
Key Performance Indicators (KPIs)
1Revenue GrowthIncrease in B2B surface product revenue2Operational EfficiencyReduction in delivery lead times and cost per shipment3Client RetentionRenewals and repeat business for surface clients4Product InnovationIntroduction of new ground-based service models5Network ExpansionGrowth in serviceable surface pin codes and corridors
Why join DHL Blue Dart?
When You Join Us, You Become Part Of a Purpose-driven Organization That’s Redefining Logistics Across India And Beyond. Here’s What You Can Expect
- Competitive compensation and performance-linked incentives that reward your contribution.
- Continuous learning through structured development programs, on-the-job coaching, and access to global best practices.
- Comprehensive benefits including medical insurance (with optional parental cover), financial wellness programs, and generous paid time off.
- A strong culture of recognition, inclusion, and respect—where your ideas matter and achievements are celebrated.
- Access to cross-functional and global career paths within DHL Group’s diverse business portfolio.
- The pride of working for India’s most awarded logistics brand, delivering excellence across 56,000+ locations and 220+ countries.
Join us and be part of a company that’s not only a leader in logistics—but also a
trusted Employer of choice
, committed to your growth, well-being, and long-term success.Apply nowSee more open positions at Deutsche Post
