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Position Title: Operations and Compliance Designation: AVP / DVP Objective: The job holder will be responsible for ensuring regulatory compliance and enhancing operational efficiency to support the company's strategic goals. Act as a key point of contact for directors and stakeholders on governance matters. This position will align daily business practices with strategic goals, manage regulatory requirements effectively and maintain a robust operational framework that supports the company's growth. Key Responsibilities: 1) Develop, implement, and maintain robust compliance frameworks in line with applicable laws and regulations (e.g., SEBI, RBI, Companies Act, etc.). 2) To setup processes for customer on-boarding (KYC), depository, clearing and settlement of trades and implement policies and procedures for risk management (market and operational), surveillance, trade settlements and reconciliations 3) Monitor regulatory changes and advise management on the implications and necessary adjustments 4) To ensure process controls and adherence to the guidelines of regulatory bodies governing the business segment. 5) Monitor performance metrics and prepare reports to ensure operational goals are met. 6) Lead initiatives to adopt technology and automation for operational improvements 7) Conduct periodic compliance audits and risk assessments to ensure adherence to legal requirements. Ensure timely and accurate filings with regulatory authorities. 8) Oversee internal audits, prepare for regulatory audits and maintain clear documentation and reporting processes. 9) Organize and manage board and committee meetings, including scheduling, preparation of agendas, notices, and minutes. Maintain statutory registers and records as required under the Companies Act. 10) Collaborating with leadership to build an environment of collective responsibility and accountability. To manage multiple relationships with banks, financial institutions, etc. 11) Ensure timely filing of annual returns, resolutions, and other statutory documents with the Ministry of Corporate Affairs (MCA). 12) Provide legal support on corporate and compliance matters, including drafting and reviewing policies, contracts, and agreements. Offer strategic advice to the management on legal risks and implications. 13) Establish internal controls to mitigate compliance and regulatory risks. Investigate and address compliance breaches, recommending corrective actions. 14) Work closely with internal teams such as Finance, HR, and Operations to ensure regulatory alignment. Liaise with auditors, consultants, and regulators on behalf of the organization. 15) Provide regular financial and operational updates to the executive team and stakeholders, demonstrating alignment with the organization’s financial goals 16) Develop and manage budgets for operations, ensuring cost efficiency without compromising quality. Qualification: Graduate in Law (LLB) or equivalent. Qualified Company Secretary (CS) from the Institute of Company Secretaries of India (ICSI). Experience: 8–12 years of experience in compliance and corporate governance, preferably in the financial services/fintech/banking sector. Proven track record in managing operational processes and secretarial compliance. a. Previous experience working in fintech, banking, or financial services sectors. b. Familiarity with RBI and SEBI compliance frameworks. c. Strong understanding of corporate laws, secretarial practices and governance frameworks Competencies: Ethical judgment and integrity. Strategic thinking and a proactive mindset. Ability to work independently and as part of a team. Adaptability to fast-paced and dynamic environments. Ability to multitask and manage priorities in a dynamic environment. High attention to detail and ability to work under tight deadlines. Job Interactions 1) Cross-Functional Collaboration - Align operations with organizational goals and support other departments, such as Product, Technology, Compliance, and Customer Support, to meet business targets. 2) Support and Enablement - Facilitate efficient workflows and remove operational barriers for other teams. 3) Risk Management and Compliance Oversight - Ensure that operational processes align with regulatory requirements and risk management standards. 4) Data-Driven Decision Making - Support internal teams by providing insights and analytics that can improve decision-making. 5) Continuous Improvement and Training - Promote a culture of continuous improvement within operations to boost productivity and efficiency across the organization 6) Escalation and Conflict Resolution - Address operational issues and conflicts promptly to maintain smooth interdepartmental interactions Nature of Interaction Service Delivery and Client Satisfaction - Operational processes align with client expectations and regulatory standards. This might involve gathering customer feedback to assess service quality and identify areas for improvement. Customer Success and Retention - Build and maintain relationships with high-value or long-term clients. This helps foster trust and loyalty, contributing to client retention and overall customer satisfaction. Onboarding and Compliance - Onboarding process to ensure that clients meet regulatory requirements (like KYC and AML) and that the process is efficient. Partnerships and Vendor Management - Work with third-party vendors or partners to ensure external collaborations align with company standards and serve customer needs effectively. Strategic Development and Advocacy - Act as client advocates in internal discussions, representing customer perspectives when refining products, developing new features, or improving service models Show more Show less
