Operation Lending Manager

About Us

Institutional

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial well-being and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

To assist the Lending Processing Manager from Lending operational perspective. Interact with customers / agents and co-ordinate with GCC and / or in-country teams to deliver loan fulfillment and life cycle management services. Support the team on other global / regional initiatives as and when required. Strong knowledge of Commercial Lending is mandatory for this role. This role requires strong stakeholder management, operational planning & execution, team management, operational controls and people management skills.

Location: Bengaluru, Manyata Tech Park

What will your day look like?

• Ensure quality outcomes are delivered, in line with SLA’s, to maximise customer satisfaction

• Drive changes effectively ensuring BAU is well managed at all times

• Manage operational risks closely ensuring risk are proactively identified and minimised

• Identify and improve efficiency and effectiveness within the teams

• Manage talent pipeline and leadership development

• Work with the Function Head and IIB Execs and Senior stake holders to establish and execute the strategic plan and direction for the team in GCC.

• Bring together multiple business functions, streamlining process and maximising customer experience

• Identify trends, risks & issues; resolve and/or report and escalate them as required.

• Ensure adherence to ANZ policies, processes and external regulatory/legislative requirements

• Support senior management to drive a performance management culture

• Promote diversity and inclusion

• Identify and implement ongoing improvements to reduce operating costs

• Manage and drive staff engagement

• Maintenance of Rating 2 or better in the Audit and manage any issues until resolved.

What will you bring?

• Looking for 12+ years of experience with

  Strong knowledge of Commercial Lending

  is

  mandatory

  .
• Deep understanding of the

  end-to-end lending process

  , especially

  drawdown phase

  .
• Familiarity with

  loan fulfillment, lifecycle management

  , and

  risk identification

  .
• Strong problem solving, analytical & decision-making ability - able to make sound decisions under pressure.
• Strong organisational skills and ability to manage multiple initiatives at one time
• Ability to work in a team environment as well as independently
• Able to build strong, open & collaborative working relationships
• Strong focus on the customer experience
• You must have a deep understanding of the end-to-end lending process, particularly the drawdown phase.
• Error Prevention and Quality Control
• Strong attention to detail
• Process adherence discipline
• A culture of accountability and continuous improvement
• Coaching and mentoring
• Recognition and morale-building
• Setting measurable goals
• Providing regular feedback
• Creating a culture of ownership and growth
• Capacity planning and workload balancing
• Pre-work strategies to reduce last-minute pressure
• Real-time tracking of inflow and backlog

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and well-being services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.