Lead - Sales Operations

Makse Group is where innovation meets impact.

Looking to advance your career, work with cutting-edge solutions, and join a team that values your potential? Welcome to Makse Group.

Lead

Sales Operations

sales lifecycle

Statements of Work (SOWs)

Master Services Agreements (MSAs)

Key Responsibilities

• Serve as the subject-matter expert for CRM and sales data quality, ensuring accuracy, completeness, and compliance with data standards.
• Maintain and monitor CRM data, ensuring it reflects ongoing sales activity and business processes across the full sales lifecycle.
• Perform routine quality checks to identify and resolve errors, inconsistencies, and duplications with CRM Data
• Collaborate with Sales, Marketing, and Customer Success teams to support data-related needs and initiatives.
• Maintain clear and up-to-date Standard Operating Procedures (SOPs) for sales data processes and workflows.
• Support the development and enforcement of data governance practices and documentation.
• Generate reports and dashboards to provide actionable insights to leadership using internal reporting tools.
• Analyze sales data to identify trends and recommend process improvements.
• Provide CRM support and guidance to sales team members to ensure data integrity.
• Continuously improve data processes and workflows for efficiency and scalability.
• Ensure adherence to data privacy and security standards.
• Apply working knowledge of the end-to-end sales lifecycle, from lead qualification to contract execution and billing.
• Apply working knowledge of the end-to-end sales lifecycle, from lead qualification to contract execution and billing.
• Understand and support data management related to sales agreements such as SOWs, MSAs, and other customer contracts.
  

Qualifications

• Bachelor’s degree in Information Systems, Business, Sales Operations, or a related field.
• 5+ years of hands-on experience working with CRM systems and sales data (Salesforce, HubSpot, Zoho CRM, Workday, etc.).
• Proficiency in Microsoft Excel.
• Strong attention to detail and commitment to maintaining high data quality.
• Solid understanding of data governance practices and sales data flows.
• In-depth knowledge of the sales lifecycle and familiarity with standard sales documentation (e.g., SOWs, MSAs).
• Excellent problem-solving and analytical skills.
• Effective communication and collaboration skills across technical and business teams.
• Familiarity with data security and privacy regulations relevant to sales data.