Information Technology Manager - DGM

About the Company

iBUS is a digital infrastructure company dedicated to connecting everyone, everywhere. We bridge the digital divide by providing scalable connectivity solutions. As a leader in 5G convergence, we specialize in building interoperable digital infrastructure. In India, we’re a leading neutral host for In-Building Solutions (IBS). We offer comprehensive solutions for commercial real estate, hospitals, hotels, educational institutions, government buildings etc. Our Managed Wi-Fi solutions deliver reliable, high-speed connectivity. We’re a leader in the hospitality segment and serve a diverse range of industries, including educational institutions, airports, malls, hospitals, retail outlets, co-working spaces, and co-living spaces. We’re also focused on location-based services that enhance user experiences and improve business operations. Our Intelligent Building Operating Systems (i-BOS) is dedicated to significantly reducing operational energy costs, with a focus on achieving up to 30% savings. By leveraging cutting-edge technologies such as AI-enabled automation, we provide comprehensive solutions that optimize HVAC, ELV, and MEP systems. The company is headquartered in Bangalore, with offices in 10 cities and a total employee head count of 900+ employees. iBUS is backed by marquee institutional investors including NIIF. iBUS is amongst the four telecommunications companies globally, recognized by Red Herring Global Awards.

About the Role

Manage and Maintain IT Infrastructure and securities: Oversee the entire IT infrastructure, ensuring optimal performance and security, including managing hardware, software, and network systems.

Roles & Responsibilities

IT Infrastructure Management

• Endpoint Management: Should have hands-on experience on EDR, Gateway and endpoint security products.
• Network Administration: Configure and manage network infrastructure, including firewalls, switches, and access points to ensure a secure and reliable network environment.
• Ensuring Data security of organisations private and public facing endpoints.
• Design and implement Enterprise Wi-Fi management.
• Active Directory & WSUS: Manage Active Directory (AD), Group Policy for effective user authentication and timely software updates.
• Audio-Video Conferencing: Set up and support audio-video conferencing systems, ensuring seamless communication and collaboration within the company.
• Documentation: Create and maintain accurate documentation of all IT systems, processes, and procedures to ensure consistent knowledge sharing and compliance.
• IT Support: Provide expert-level support for all IT-related issues, ensuring timely resolution and minimizing downtime.
• Team Collaboration: Work closely with other departments to understand IT needs, implement solutions and provide training as necessary.
• Vendor Management: Coordinate with external vendors to ensure timely procurement, maintenance, and upgrades of IT hardware and software practice ITIL framework project leadership.
• Design and develop organisation security plans for shared and cloud infrastructure.
• Optimized help desk performance through process improvements, enabling faster response times and increased user satisfaction levels.
• Implementation and support of network monitoring tools.
• Optimized network security with implementation of firewalls, UTM and intrusion prevention systems and mitigation tools.

Security and Compliance

• Ensure the implementation of robust security measures to protect company data and IT assets.
• Maintain compliance with relevant regulations and industry standards.
• Oversee regular security audits, risk assessments, and disaster recovery planning.
• Develop and enforce IT security policies and procedures.

Team Management

• Manage, mentor, and develop the IT team, fostering a collaborative and productive work environment.
• Set performance goals for self and the team, conduct regular evaluations, and provide feedback and training opportunities.
• Ensure the IT team has the necessary resources and skills to meet organizational needs.
• Promote a culture of continuous learning and professional development within the IT team.

User Support and Experience

• Ensure high-quality IT support for all users, addressing issues promptly and effectively.
• Implement user training programs to enhance IT literacy and self-sufficiency.
• Monitor user satisfaction and continuously seek ways to improve the IT support experience.
• Strategic Thinking: Ability to align IT strategy with business goals and drive technology initiatives.
• Communication Skills: Excellent interpersonal and communication skills, with the ability to interact effectively with all levels of the organization.
• Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to addressing challenges.
• Project Management: Experience in managing complex IT projects, from planning to execution.
• Certifications: Relevant IT certifications (e.g., ITIL, PMP,) are a plus.
• Flexibility: Willingness.

Experience & Qualification

• Education: Bachelor’s degree in information technology, Computer Science, or a related field. Master’s degree preferred.
• Experience: Minimum of 10-12 years of experience in IT management, with at least 4 years in a leadership role managing similar environments.
• Extensive experience with Enterprise Core network and perimeter devices.
• Extensive experience with Windows and Mac operating systems.
• Proficiency in managing cloud-based applications such as SAP, Salesforce (Added advantage).
• Leadership Skills: Proven track record of leading and developing high-performing IT teams.