Human Resources Operations Specialist

About the Role The Reporting Analyst III/ HR Operations is a key member of the GenAI Crowdsourcing Team, responsible for developing and maintaining reporting dashboards and contributing to projects aimed at optimising the performance management of Crowdsourcing team members. Responsibilities Requirements Analysis : Understand and analyse business needs to define reporting solutions. Assessment & Planning : Contribute to planning activities and assess reporting needs. Data Model Design : Develop robust data models to support reporting requirements. Solution Building : Create dashboards and reports that provide actionable insights. Risk Assessment & Mitigation : Identify risks and implement manual or automated mitigation measures. Testing : Perform functional unit and User Acceptance Testing (UAT) to ensure data accuracy and functionality. Data Gathering : Extract, process, and transform data into consumable outputs aligned with requirements. Documentation : Create process documentation and user guides for reporting solutions. Troubleshooting & Support : Provide end-user support, resolve issues, and escalate as necessary. Continuous Alignment : Ensure reporting scope aligns with program or account requirements. Requirements Experience : Minimum of 1-year experience in recruitment operations, with a focus on data analytics using tools like Google Sheets, Google Data Studio, MS Excel, Sisense, etc. (Desirable). Background in recruiting metrics (Preferred). Education : Bachelor’s degree in any discipline (Preferred: advanced degree or specialization in Analytics, Statistics, Mathematics, or relevant data analytics experience). Technical Proficiency : Advanced knowledge of Google Workspace or MS Office applications for data analysis, including charts, graphs, pivot tables, and complex formulas. Familiarity with Looker Studio and the ability to translate client requests into actionable solutions. Language Skills : Proficiency in English (B2 level or higher). Skills Communication : Strong verbal, written, and presentation skills. Analytical Thinking : Demonstrated problem-solving and analytical expertise. Time Management : Strong organisational and prioritization skills, with the ability to meet deadlines. Stakeholder Engagement : Ability to build strong relationships and foster collaboration. Self-Driven : Ability to independently follow up and deliver results. Technical Learning : Fast learner with the ability to quickly adapt to new tools and business models. Show more Show less