HR SNOW Technology Manager - HIH - Evernorth

This position will:

• Lead and manage the full lifecycle of Application Management including system enhancements, support, and maintenance, in adherence to service level agreements
• Manage the incident management activities like incident logging, triage, tracking, and resolution on a severity basis, and problem management activities of root cause analysis and error handling
• Work directly with business analysts and developers to ensure a good understanding of requirements/ user stories
• Provide insight, guidance, and review at all levels from architecture to design and code
• Provide development solutions to meet functional requirements with technologies such as Glide scripting, Jelly script, JavaScript, jQuery, AJAX, HTML, CSS, ServiceNow API’s
• Provide supervision and direction to technical team members and staff, while leading the daily Scrum meetings/standups
• Follow software development life cycle methodology to include development based on business requirements, unit/UAT testing, and change documentation to meet change control requirements
• Directly engage with the end user on requirements and offer technical direction and insight as needed
• Excellent analytical and communication skills
• Work independently and as part of a team with colleagues at all levels
• Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution
• Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise
• Interact with business stakeholders regularly through meetings, video/teleconferences, and email to understand business processes and business problems
• Identify best practices and implement them in engagements

Responsibilities:

• Manage Application Management support for the ServiceNow HRSD solution
• Understand the business context and how to translate business and functional requirements into a sustainable ServiceNow HRSD implementation
• Provide insight and expertise into the ServiceNow platform capabilities and vendor product roadmap
• Provide the final technical escalation point for technical teams
• Review user stories and provide story points to size the user stories
• Document technical specifications, technical/architectural design documentation
• Advise business stakeholders on options/ impacts
• Conduct QA to ensure design is appropriate
• Manage and lead the development workstream and developers
• Proactively identify, communicate, mitigate risks, and escalate as needed
• Review technical requirements, advise on technical solutions, and provide resolution to development/technical issues
• Provide best practices for development
• Ability to do development work
• Lead environment readiness for Testing and Deployment

Partner closely with the broader ServiceNow platform team on impacts to shared platform components, sustainment, and governance processes

Qualifications:

Education:

• Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent

Experience:

• Minimum 3+ years leading application development teams focused on software delivery, preferably working with global teams
• Minimum of 7+ years of ServiceNow implementation experience in large complex environments, preferably with ServiceNow RHSD
• Minimum 11+ years in application development, preferably in health care or related field

Required Qualifications:

• Experience leading development teams and applying agile/lean practices
• Experience in ServiceNow technical design, development, and review with the ability to provide insight, guidance, and review at all levels from architecture to design and code
• Experience working in a dual-shore model, managing offshore teams, and coordinating with onshore and business teams
• Demonstrated ability to work in a fast-paced and changing environment with short deadlines
• Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise
• Proficient in Agile development and all phases of the Application Development Lifecycle
• Knowledge and support of ServiceNow upgrade process
• Strong technical project management and leadership skills
• Experience with software development support tools (e.g. Jira, Rally, etc.)
• Certifications
  • ServiceNow System Administrator (CSA)
  • HR Fundamentals (CIS-HR)
  • HR Implementation
• Deep ServiceNow HRSD experience – from a configuration, as well as overall ServiceNow system architecture perspective
• Deep experience in configuration and development
• Strong leadership, communication, and consulting skills
• Ability to drive strategy discussions

Preferred Qualifications:

• Master’s degree – MBA / MCA / Master’s in Software Engineering
• Certified Scrum Master (CSM)
• ITIL V3 Expert Certified
• Experience working with multiple technology platforms

Equal Opportunity Statement:

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services