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Posted:4 days ago| Platform: Linkedin logo

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Job Type

Full Time

Job Description

General Manager (Facility Management, Housekeeping & Deep Cleaning Services)

1. Role Definition

The General Manager (GM) is responsible for overseeing the full operational, financial, and strategic functions of the housekeeping & Deep Cleaning service company. The GM ensures cross-functional alignment across departments to drive performance, profitability, team development, and client satisfaction. This role involves strategic thinking, hands-on leadership, and structured execution to ensure service excellence and sustainable growth.

2. Deliverables / Key Result Areas (KRAs)

  • - Strategic Planning & Execution
  • - Operations Oversight
  • - Client Relationship Management
  • - Team Leadership & HR Collaboration
  • - Sales & Business Development
  • - Finance & Profitability Oversight
  • - Process & Quality Compliance
  • - Technology & Automation Implementation
  • - Crisis & Risk Management
  • - Brand & Culture Building

3. Tasks & Activities (By Sub-Function)

Strategic Planning & Execution

  • - Conduct strategic meetings every 45 days with team leaders
  • - Review goals, challenges, and growth roadmap
  • - Track progress on strategic initiatives
  • - Assign actionable items with deadlines

Operations Oversight

  • - Review manpower planning and site allocation daily
  • - Ensure field officer deployment and site audits
  • - Maintain shift rosters, attendance, and uniform standards
  • - Resolve site-level issues through field support

Client Relationship Management

  • - Schedule monthly feedback calls or visits with clients
  • - Review complaints and resolutions weekly
  • - Share MOMs and updates with stakeholders
  • - Generate client referrals and testimonials

Team Leadership & HR Collaboration

  • - Conduct weekly check-ins with field team and operation managers
  • - Review TLRs and performance of team members
  • - Support hiring needs and onboarding of key roles
  • - Mentor potential leaders and reinforce culture

Sales & Business Development

  • - Support large deal closures or meetings
  • - Help create offers, negotiate terms, and review contracts
  • - Explore upselling or cross-selling at existing sites
  • - Track new lead generation and follow-ups

Finance & Profitability Oversight

  • - Track site-level P&L monthly
  • - Review payment collections and follow-ups weekly
  • - Control operating expenses (Rokdi, OT, logistics)
  • - Ensure salary, billing, and cost targets are aligned

Process & Quality Compliance

  • - Ensure SOPs and site-level checklists are followed
  • - Track audit reports and team compliance
  • - Conduct root cause analysis for quality gaps
  • - Review grooming and documentation standards

Technology & Automation Implementation

  • - Implement digital tools for attendance, audits, feedback
  • - Train team members on using tech tools
  • - Track usage and automation benefits
  • - Shortlist manual tasks to automate monthly

Crisis & Risk Management

  • - Maintain risk register and response plan
  • - Lead crisis response team
  • - Log incidents and track resolution TAT
  • - Train staff on emergency protocols

Brand & Culture Building

  • - Celebrate staff birthdays, achievements, and wins
  • - Display company values and internal updates
  • - Reward team for good behaviour and attitude
  • - Conduct monthly engagement activities


4. Metrics & Measurement Parameters

  • - Quantity: Number of tasks completed, reports submitted, trainings done
  • - Quality: Accuracy of audits, feedback scores, SOP adherence
  • - Timeliness: On-time reporting, resolution TAT, attendance logs
  • - Cost: Expense reduction, profitability margin, budget adherence
  • - Engagement: Participation in meetings, activities, culture initiatives

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