Flexera Administrator

·        Administer and support Flexera One and FlexNet Manager Suite (on-prem and cloud).

·        Administer Flexera product modules such as ITV, App Broker, ITAM, RN 150.

·        Deploy, configure, and maintain Flexera components including agents, beacons, and business adapters.

·        Perform upgrades, patching, and troubleshooting of Flexera tools and integrations.

·        Monitor system performance and generate operational and compliance reports.

·        Integrate Flexera with enterprise systems such as ServiceNow, SCCM, Active Directory, VM Ware, Tanium, and others.

·        Support software license tracking, entitlement management, and audit readiness.

·        Collaborate with IT sourcing, procurement, and vendor management teams.

·        Provide technical support, bug fixes, and issue resolution for Flexera users.

·        Create and maintain documentation, dashboards, and custom reports.

·        Mentor team members and provide knowledge transfer on Flexera functionality.

·        Ensure compliance with corporate policies and software licensing agreements.

·        Lead the execution of Flexera-related projects, managing tasks across cross-functional teams.

·        Perform reconciliation analysis and compliance reporting for various software publishers (Tier 1–4).

·        Analyze software license contracts and entitlement data to ensure accurate inventory and usage tracking.

·        Create and maintain custom fields, inventory rules, and discovery rules based on business requirements.

·        Conduct training sessions and workshops for internal teams on Flexera tools and best practices.

·        Support the decommissioning of servers and update scripts/integrations to maintain data accuracy.

·        Collaborate with vendors and publisher representatives to ensure accurate entitlement and audit data.

·        Manage and allocate tasks within the team to ensure balanced workload and SLA adherence.

·        Maintain up-to-date knowledge of Flexera product updates, licensing models, and industry trends.

·        Create and troubleshoot business adapters and integrations with third-party systems.

·        Support SaaS module onboarding and custom integrations with direct publishers.

·        Perform one-off data uploads and manage Flexera user access and roles.

·        Monitor agent reporting and proactively identify and resolve data gaps.

·        Provide capacity planning metrics based on system changes or user growth.

·        Ensure 100% process adherence and documentation as per engagement requirements.

·        3+ years of experience in Flexera One administration.

·        Strong understanding of IT Asset Management (ITAM) and software license management.

·        Experience with Flexera installations, upgrades, and agent/beacon deployment.

·        Hands-on experience with Windows, Unix/Linux environments.

·        Familiarity with ServiceNow CMDB, discovery tools, and integrations.

·        Proficiency in Flexera reporting tools and analytics.

·        Strong problem-solving, documentation, and communication skills.

·        Ability to work independently and manage multiple priorities.

·        Flexera IT Asset Management Administrator Certification.

·        Experience with Flexera SaaS Manager and onboarding of direct publishers.

·        Knowledge of MSSQL, IIS, certificate management, and Windows Server OS.

·        Experience with third-party integrations (e.g., SAP, Salesforce, O365, XenApp).

·        Ability to create custom fields, inventory rules, and discovery rules.

·        Experience in managing Flexera licenses and user administration.

·        Strong analytical and consultative skills.

·        Excellent communication and interpersonal skills.

·        Detail-oriented with strong organizational abilities.

·        Ability to lead and collaborate in a matrixed team environment.

·        Capable of delivering results under pressure and within SLAs.