Job
Description
Job Title:
Executive – Human Resource Business Partner (HRBP)
Location:
Gurgaon
Company:
IGT Solutions Pvt. Ltd.
Industry:
IT & BPM – Travel, Transportation, and Hospitality Domain
Company Overview:
IGT Solutions Pvt. Ltd. is a global leader in IT and Business Process Management (BPM) services, dedicated to delivering innovation and operational excellence across the Travel, Transportation, and Hospitality sectors. With over
10,000+ travel industry experts
and
15 state-of-the-art delivery centers
worldwide, IGT offers comprehensive solutions in Application Development, Mobility, Testing, Analytics, Contact Center Services, Back Office Operations, and Consulting.
IGT is committed to a diverse and inclusive workplace and provides
equal employment opportunities
without regard to age, gender, race, religion, disability, or other protected statuses.
Job Summary:
We are seeking a dynamic and experienced
Executive – HR Business Partner (HRBP)
to join our team in
Gurgaon
. This role will lead HR operations for the assigned vertical/process, support business functions, drive employee engagement and retention initiatives, and ensure policy compliance.
Key Responsibilities:
Employee Relations:
Address and resolve employee queries and concerns efficiently; track and report resolution Turnaround Time (TAT).
Compliance & Policy Adherence:
Enforce labor laws, company discipline, and the Code of Conduct.
Attrition Management:
Maintain attrition at or below 5%.
Employee Engagement:
Lead engagement activities, facilitate action planning, record meeting outcomes, and ensure timely follow-ups.
Performance Management:
Ensure timely KRA sign-offs for new joiners and during internal movements; monitor half-yearly and annual appraisals.
Training Compliance:
Track training plan adherence for the assigned vertical/process.
Exit Management:
Conduct exit interviews, analyze survey data, and present actionable insights and trends.
Retention Strategies:
Implement effective strategies to enhance employee retention and workplace satisfaction.
Branding & Market Intelligence:
Support employer branding and monitor industry HR best practices.
Policy Compliance:
Ensure adherence to internal policies including Security, Privacy, Zero Tolerance, Disciplinary, and Learning Agreements.
Qualifications:
Education:
Graduate in any field (preferably with a degree in Psychology, Industrial Relations, or Human Resource Management).
Experience:
Proven experience in HR Generalist or Specialist roles, especially in labor relations and employee engagement in a BPO/Call Center environment.
Skills & Competencies:
Proficiency in
MS Office tools
(Excel, PowerPoint, Word)
Strong
analytical and problem-solving
skills
Basic understanding of
labor laws
and HR practices
Ability to
multitask
and manage deadlines
Excellent
verbal and written communication
skills
Strong
interpersonal and conflict-resolution
abilities
Additional Information:
Work Environment:
Onsite role (Gurgaon office)
Work Schedule:
Flexibility to work in
afternoon/morning shifts (rotational)
.
Why Join IGT Solutions?
Become part of a global leader that drives meaningful transformation in the travel and hospitality domain. At IGT, you’ll have the opportunity to shape HR practices, contribute to a culture of excellence, and grow your career in a dynamic, people-first environment.
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