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Tata Communications
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Engineer - IT Operations & Infrastructure

Engineer - IT Operations & Infrastructure

Tata Communications

1 - 3 years

0 Lacs

Pune Maharashtra India

Posted:2 days ago| Platform:

Apply

Skills Required

mobility collaboration security network linux support server nagios zabbix service checks troubleshooting ssh patching coordination backup monitoring antivirus compliance escalation tracking servicenow data lvm management logical apache nginx patch scripting automate ansible logging syslog clustering ubuntu systemd networking ping certification virtualization vmware kvm aws python itil communication

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Title: Linux Support Engineer – Level 1 (with L2 Task Awareness)

Location: Pune

Experience: 1 to 3 years

Shift: Rotational (24x7 support)

Job Type: Full-time

Job Summary

We are seeking a dedicated L1 Linux Support Engineer to provide frontline operational support for enterprise Linux servers. The engineer will focus primarily on L1 responsibilities, but must also have basic to intermediate understanding of L2 tasks for occasional escalated activity handling and team backup.

Key Responsibilities

L1 Responsibilities (Primary):

Monitor system performance, server health, and basic services using tools like Nagios, Zabbix, or similar.

Handle tickets for standard issues like disk space, service restarts, log checks, user creation, and permission troubleshooting.

Basic troubleshooting of server access issues (SSH, sudo access, etc.).

Perform routine activities such as patching coordination, backup monitoring, antivirus checks, and compliance tasks.

Execute pre-defined SOPs and escalation procedures in case of critical alerts or failures.

Regularly update incident/ticket tracking systems (e.g., ServiceNow, Remedy).

Provide Hands-and-feet Support At Data Center If Required.

L2 Awareness (Secondary / Occasional Tasks):

Understand LVM management, disk extension, and logical volume creation.

Awareness of service and daemon-level troubleshooting (Apache, NGINX, SSH, Cron, etc.).

Ability to assist in OS patching, kernel updates, and troubleshooting post-patch issues.

Exposure to basic scripting (Bash, Shell) to automate repetitive tasks.

Familiarity with tools like Red Hat Satellite, Ansible, and centralized logging (e.g., syslog, journalctl).

Understand basic clustering, HA concepts, and DR readiness tasks.

Assist L2 team during major incidents or planned changes.

Required Skills

Hands-on with RHEL, CentOS, Ubuntu or other Enterprise Linux distributions.

Basic knowledge of Linux command-line tools, file systems, and system logs.

Good understanding of Linux boot process, run levels, and systemd services.

Basic networking knowledge (ping, traceroute, netstat, etc.).

Familiar with ITSM tools and ticketing process.

Nice to Have

RHCSA Certification (preferred).

Exposure to virtualization (VMware, KVM) and cloud environments (AWS, Azure).

Experience With Shell Scripting Or Python For Automation.

Understanding of ITIL framework.

Soft Skills

Strong communication and coordination skills.

Ability to follow instructions and SOPs.

Willingness to learn and take ownership of tasks.

Team player with a proactive mindset.

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Tata Communications

Telecommunications

Chennai

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Engineer - IT Operations & Infrastructure

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Engineer - IT Operations & Infrastructure

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Engineer - IT Operations & Infrastructure

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

About The Company

Job Title: Linux Support Engineer – Level 1 (with L2 Task Awareness)

Location: Pune

Experience: 1 to 3 years

Shift: Rotational (24x7 support)

Job Type: Full-time

Job Summary

Key Responsibilities

L1 Responsibilities (Primary):

Monitor system performance, server health, and basic services using tools like Nagios, Zabbix, or similar.

Handle tickets for standard issues like disk space, service restarts, log checks, user creation, and permission troubleshooting.

Basic troubleshooting of server access issues (SSH, sudo access, etc.).

Perform routine activities such as patching coordination, backup monitoring, antivirus checks, and compliance tasks.

Execute pre-defined SOPs and escalation procedures in case of critical alerts or failures.

Regularly update incident/ticket tracking systems (e.g., ServiceNow, Remedy).

Provide Hands-and-feet Support At Data Center If Required.

L2 Awareness (Secondary / Occasional Tasks):

Understand LVM management, disk extension, and logical volume creation.

Awareness of service and daemon-level troubleshooting (Apache, NGINX, SSH, Cron, etc.).

Ability to assist in OS patching, kernel updates, and troubleshooting post-patch issues.

Exposure to basic scripting (Bash, Shell) to automate repetitive tasks.

Familiarity with tools like Red Hat Satellite, Ansible, and centralized logging (e.g., syslog, journalctl).

Understand basic clustering, HA concepts, and DR readiness tasks.

Assist L2 team during major incidents or planned changes.

Required Skills

Hands-on with RHEL, CentOS, Ubuntu or other Enterprise Linux distributions.

Basic knowledge of Linux command-line tools, file systems, and system logs.

Good understanding of Linux boot process, run levels, and systemd services.

Basic networking knowledge (ping, traceroute, netstat, etc.).

Familiar with ITSM tools and ticketing process.

Nice to Have

RHCSA Certification (preferred).

Exposure to virtualization (VMware, KVM) and cloud environments (AWS, Azure).

Experience With Shell Scripting Or Python For Automation.

Understanding of ITIL framework.

Soft Skills

Strong communication and coordination skills.

Ability to follow instructions and SOPs.

Willingness to learn and take ownership of tasks.

Team player with a proactive mindset.

More Jobs at Tata Communications