Engineer - IT Operations & Infrastructure

Shift: Rotational (24x7 support)

Job Summary

We are seeking a dedicated L1 Linux Support Engineer to provide frontline operational support for enterprise Linux servers. The engineer will focus primarily on L1 responsibilities, but must also have basic to intermediate understanding of L2 tasks for occasional escalated activity handling and team backup.

Key Responsibilities

L1 Responsibilities (Primary):

Monitor system performance, server health, and basic services using tools like Nagios, Zabbix, or similar.

Handle tickets for standard issues like disk space, service restarts, log checks, user creation, and permission troubleshooting.

Basic troubleshooting of server access issues (SSH, sudo access, etc.).

Perform routine activities such as patching coordination, backup monitoring, antivirus checks, and compliance tasks.

Execute pre-defined SOPs and escalation procedures in case of critical alerts or failures.

Regularly update incident/ticket tracking systems (e.g., ServiceNow, Remedy).

Provide hands-and-feet support at Data Center if required.

L2 Awareness (Secondary / Occasional Tasks):

Understand LVM management, disk extension, and logical volume creation.

Awareness of service and daemon-level troubleshooting (Apache, NGINX, SSH, Cron, etc.).

Ability to assist in OS patching, kernel updates, and troubleshooting post-patch issues.

Exposure to basic scripting (Bash, Shell) to automate repetitive tasks.

Familiarity with tools like Red Hat Satellite, Ansible, and centralized logging (e.g., syslog, journalctl).

Understand basic clustering, HA concepts, and DR readiness tasks.

Assist L2 team during major incidents or planned changes.

Required Skills

Hands-on with RHEL, CentOS, Ubuntu or other Enterprise Linux distributions.

Basic knowledge of Linux command-line tools, file systems, and system logs.

Good understanding of Linux boot process, run levels, and systemd services.

Basic networking knowledge (ping, traceroute, netstat, etc.).

Familiar with ITSM tools and ticketing process.

Nice to Have

RHCSA certification (preferred).

Exposure to virtualization (VMware, KVM) and cloud environments (AWS, Azure).

Experience with shell scripting or Python for automation.

Understanding of ITIL framework.

Soft Skills

Strong communication and coordination skills.

Ability to follow instructions and SOPs.

Willingness to learn and take ownership of tasks.

Team player with a proactive mindset.