Delivery Manager

About StatusNeo:

StatusNeo

• Digital

  – Full-stack Web, Mobile, APIs

• Data & AI

  – Engineering, Munging, ETL, Visualization, ML, GenAI & LLMs

• DevSecOps

  – Cloud, SRE, Automation Testing, CI/CD

US, EMEA & APAC

We bring together people who lead fearlessly, build impactfully, and above all, care deeply.

Job Title: Program/ Delivery Manager

Location: Bengaluru

Experience: 10+ years

About the Role

Program/ Delivery Manager

The ideal candidate is a confident communicator, experienced in both onshore and offshore delivery, and passionate about optimizing team productivity, client satisfaction, and profitability. If you’re someone who thrives in dynamic environments, understands delivery metrics, and can scale programs across different models — we’d love to talk.

Key Responsibilities

• Own end-to-end delivery of complex, multi-project client programs.
• Manage project lifecycle across T&M and Fixed Bid models with strong understanding of scope, estimation, change control, and budgeting.
• Drive team productivity, delivery timelines, and gross margin performance across onshore and offshore units.
• Lead and retain high-performing teams of 50+ people across locations.
• Identify and fix billing leakages, ensuring 100% revenue capture through regular audits and stakeholder alignment.
• Champion delivery governance through clear KPIs, dashboards, and cadence reviews with clients and internal leadership.
• Own escalations and risk mitigation while maintaining above-average client satisfaction.
• Implement agile practices (Scrum/Kanban) as needed; flexibility to work with hybrid models.
• Enable accurate and timely reporting of program performance, resource planning, and utilization metrics.
• Coordinate with recruitment, operations, and finance to maintain delivery continuity and margin discipline.

Required Skills & Qualifications

• 10+ years of total experience in IT delivery, with at least 5 years in program or delivery management roles in consulting/service environments.
• Experience managing teams of 50+ across onsite-offshore models, primarily under T&M engagements.
• Sound knowledge of gross margin calculations, team pyramids, and delivery financials — especially in staff augmentation and consulting models.
• Proficiency in handling billing hygiene, reducing leakages, and increasing billable utilization.
• Above-average communication and confidence when interacting with clients, vendors, and executive stakeholders.
• Working experience with tools such as JIRA, MS Project, Asana, Confluence, or similar.
• Proven understanding of agile frameworks and practical implementation in enterprise setups.
• PMP / Prince2 / Certified Scrum Master/ Agile Coach preferred.
• Strong team leadership, retention, and mentoring capabilities — including performance management and upskilling.
• Comfortable managing hybrid environments and collaborating across distributed teams.

Desired Traits

• Delivery-first mindset, with the ability to balance people, process, and profitability.
• Analytical thinking with a sharp eye for financial control and billing accuracy.
• Willingness to challenge the status quo and streamline processes.
• Ability to navigate ambiguity, influence without authority, and drive decision-making in cross-functional settings.