Consultant, Firki Product

Locations: Mumbai, Pune, Delhi, Chennai, Hyderabad, Bengaluru, Kolkata, Ahmedabad

Working at Teach For India:

Teach For India is on a journey to reach an India free of poverty and filled with love by ending educational inequity in our country. Fifteen years into our journey we are a movement of ~5000+ Alumni working at all levels of the education system, who are reaching 1 in 10 children across the country. These Alumni have graduated from our two-year Fellowship Program where they taught in under-resourced classrooms to put ~33,500 low-income children on a different life path. Today, we have ~1000 Fellows and are the largest pipeline of driven, skilled talent into the educational ecosystem in India. Over 16,000 Teach For India students have appeared for the 10th grade board examinations till date, with an impressive 95% pass rate across cities as of November 2024.

In 2022, we embarked on Phase 4, our fourth strategic phase. We have a bold and ambitious ten-year journey ahead of us that aims to grow 50,000 leaders, who will work collectively, and with love, to transform the lives of 1 in 10 low-income children in our regions, through an education that unleashes the potential of self, others and India. In this decade, five key priorities will lead us to this vision.

• Strengthen our core Fellowship to build strong teacher leaders who provide an excellent and equitable education to our children and continue to do so beyond the Fellowship
• Scale our impact by strategically introducing additional Fellowships as alternative pathways for leadership development
• Match the Alumni of our programs at an intersection of their interests and the needs of the system and our children
• Advocate for key issues that impact educational equity, and engage 3.5% of the population in the movement for educational equity
• Act collectively with our Alumni to learn about and address key issues in our regions.

Our work will only be completed when we have built a movement of leaders that is large enough to ensure that every child in India attains an excellent education.

We pride ourselves as being a passionate, idealistic, mission-driven team of individuals. We’re committed to learning and excellence in our roles, and to being deeply rooted in our core values.

What Teach For India Can Offer You:

• The opportunity to be part of one of the most established and visionary movements in the education sector in India which is at a pivotal point in terms of expanding its scale and outreach across the nation and working with changemakers across the country.
• A challenging yet flexible workplace in which every individual employee’s Staff journey is tracked for excellence and leadership development.
• A work environment in which employees’ holistic well-being is a core priority, enabling people to be their best selves.
• Access to connections and resources from the global Teach For All network that includes partner organizations spanning 50+ countries across 6 continents.
• Remuneration that is competitive within the top quartile of the Indian NGO pay scales, and a benefits package that includes extensive medical insurance and maternity coverage for both parents.

Position Summary:

Note: This is a one-year part-time Consultant role subject to long-term renewal.

Reporting to: Senior Manager, Product Implementation- Firki

Works closely with: Firki Program team leads, support staff, product vendors, partners etc.

We are looking for a Consultant, Firki Product- a collaborative and detail-oriented individual to lead Firki’s implementation success and deepen partner relationships within our programs. This person will be the primary point of contact between the product team and program teams — ensuring smooth feature rollouts, tracking user feedback, and supporting scale and adoption across initiatives. They will also contribute to strategic cross-vertical projects by supporting pilots, sharing insights, and helping expand the product lens across teams.

Team Overview:

Firki is Teach For India’s Online Teacher Education Portal: a world-class, open-source blended learning programme for teachers across India to access, use and transform their teaching practice. It focuses on building skills and understanding on general pedagogy, personal development, school & community relations, and the education landscape. It is designed for both in-service and pre-service educators to improve their practice and student outcomes. Firki has 100,000+ users across India out of which 35,000+ are enrolled in the platform for courses, and a webinar database of 25,000+ participants.

The long-term vision for Firki is to be the most accessible and effective route to a high-quality alternative teacher certification in India. Firki takes a 70:20:10 approach to teacher training in which 70% of the learning happens through actual teaching practice in the classroom, 20% through coaching, mentoring and communities of practice (webinars and online learning circles), and 10% through the different learning opportunities that the platform offers like courses, webinars and resources.

Firki’s Programs:

Firki supports multiple educator-focused blended or asynchronous programs run by different teams across the organization. These programs vary in scale and format — from large-scale government partnerships of thousands of users to smaller pilot cohorts of a few hundred — and typically use Firki for training delivery, progress tracking, and communication. Eg: Firki’s School Leadership Program focusing on working with and upskilling school leaders, Firki’s Teacher Coach Development program working on building coaching skills for teacher coaches and many more.

Firki Partners:

Partners may include internal program teams across the organization (who use Firki to run their educator support programs), as well as external collaborators such as NGOs, government departments, who engage with Firki’s platform and tools.

Responsibilities:

As the Consultant, Firki Product:

Firki (70%)

Implementation & Support

• Act as the primary point of contact for the Firki Program team, managing all implementation requests and user support.
• Lead the implementation and quality check of product features (e.g., gamification, WhatsApp bot, content discoverability).
• Work with program partners to ensure alignment in implementation and surface need.
• Create and maintain implementation documentation, user guides, internal workflows, SOPs, and FAQs.
• Resolve user queries related to programs, courses or the platform.
• Ensure platform/program readiness and platform hygiene before and after launches.
• Design user surveys, gather feedback, participate in user interviews and observations to improve user experience and the product.
• Monitor usage data, identify patterns, and recommend iterative improvements.

Program & Partner Collaboration

• Communication and collaboration with other teams using Firki or its infrastructure.
• Share product updates, usage tips, troubleshoot, and resolve issues with relevant stakeholders.
• Train or onboard new members or program stakeholders to use features effectively.
• Proactively identify areas where tech solutions can improve experience or scale programs.

Team support

• Contribute to Firki team projects as and when needed.
• Represent the product and the Firki team at meetings, webinars, and conferences.
• Collaborate with other verticals at Teach For India as and when needed.
• Be part of team calls and other initiatives within the team.

Cross-Team Product Support (30%)

• Support product pilots and shared infrastructure projects across other Movement Building verticals.
• Help draft user journeys, feedback forms, or implementation SOPs for shared features.
• Bring back user insights to the core product team and support iteration.

As a Consultant at Teach For India

• Contributing to the team goals and priorities beyond individual goals and priorities
• Serving as an ambassador of the Teach For India brand and an advocate for our work and for educational equity in our country through both internal and external communication after committing time in our classrooms to understand our work more deeply.
• Supporting with key organizational areas such as Recruitment, Selection, Fundraising, Volunteering, Movement Building.

Minimum Qualifications, Experiences and Expectations:

• 3–5 years of experience in project management, product implementation/operations or program design.
• Strong communication and stakeholder management skills.
• Comfortable with using platforms like LMSs (Moodle), data dashboard, spreadsheets.
• Organized, dependable, detail-oriented, adaptable to remote work setting.
• Problem-solver with a user-first mindset and keen to take initiative.
• Aptitude to learn new technologies, skills, stay updated with technological developments.
• Experience in driving operations in high pressure, goal driven environments.

Preferred Qualifications, Experiences and Expectations:

• Previous experience in teaching/education would be an added advantage (not mandatory).
• Prior experience working in ed-tech, learning design, or nonprofit digital programs.
• Basic familiarity with tools like Moodle, WhatsApp bots, or gamification platforms.
• Understanding of how asynchronous and blended learning programs work.
• Experience with Chatbot building and implementation.

Note: We want to hear your unique voice and perspectives through the process, hence all applicants are expected to personally author statements of purpose/essays in the application form. Sole use of AI or Chat-GPT based tools may lead to disqualification from the process.