Business Analyst, Platform Operations

Deluxe Entertainment Services Group Inc. is a global leader in media and entertainment services for film, video and online content, from capture to consumption. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in production, post-production, distribution, asset and workflow management, and new digital solution-based technologies.

With operations in Los Angeles, New York and around the globe, the company employs over 8,600 of the most talented, highly honored and recognized artists and industry veterans worldwide. For more information, please visit www.bydeluxe.com

We currently have an opening for a Data Analyst, Platform Operations.

Position Overview

The Business Analyst, Global Platform Operations, will support Deluxe's Localization and Fulfillment platforms, including ONE and Sfera, in a variety of activities, including: Workflow Requests, Requirements Gathering, reporting, User Acceptance Training, Documentation and Training. The Platform Team is responsible for client onboarding, automation initiates, workflow optimization and new requirements support. The Business Analyst will work with various internal and external stakeholders, including senior managers and department managers to understand overall business strategy, product features and requirements and prioritize & communicate those requirements to the development team.

Primary Responsibilities

• Project support for client onboarding and initiatives to drive digital supply chain process improvements to deploy scalable, end-to-end content fulfillment automation successfully and rapidly to Deluxe’s Localization and Fulfillment platforms, including ONE and Sfera
• Extensive training focus which includes creation of technical documentation and presentations for the purposes of training non-technical audiences based on needs-analysis, utilizing appropriate techniques/toolsets/software, supporting rollout of digital adoption learning (WalkMe), maintenance of documents as needs arise, group and/or individualized led training
• Implementing reporting requests by confirming requirements, liaison with BI team and/or creation utilizing Business Objects.
• Implement global processes and governance to streamline the migration of existing clients and new customers to the platforms
• Operates comfortably within Agile project environments
• Define requirements and scope system functionality to enable scalable, end-to-end automation
• Define, prioritize, and clarify requirement user stories; working with others to understand use cases, features, return on investment metrics and overall product goals
• Design and document business process diagrams to properly capture and understand end-to-end workflow to assist in solutioning and rollout of SOP
• Perform product demos and evangelize across other teams as needed. Stay in sync with overall company product strategy
• Provide feedback and suggestions to management for improved customer satisfaction, process improvements and system enhancements
• Must have ability to make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; must be able to prioritize instantly to prevent missed deadlines

Qualifications

• Bachelors Degree preferred
• 2+ years experience in driving training initiatives and project management support with results in meeting goals and stakeholder needs
• Preferred understanding of content fulfilment, digital workflows, asset and data management systems/platforms, multimedia formats and the creation and delivery of localization assets for subtitling and dubbing
• Preferred experience in overall understanding and knowledge of the video post-production process, media operations, Interoperable Master Format (IMF), Media Asset Management (MAM) and/or digital video deliveries for broadcast & OTT platforms
• Experience in the design, development, and implementation of dubbing and/or subtitling end-to-end workflow solutions a plus
• Experience with commercial localization software (e.g. WinCaps, CaptionMaker/MacCaption, Poliscript Create, EZTitles, Swift, Cavena, Canvass and Fuzion) and commonly used file formats (e.g. EBU STL, DFXP, TTML, SCC, IMSC, PAC, 890, XML) for OTT, Broadcast, Theatrical and Home Entertainment a plus
• Knowledge of Agile development practices (especially Scrum and / or Kanban), methodologies and tools. Direct hands-on experience with writing user stories and coordinating/prioritizing conflicting requirements in a fast paced, ever-changing environment
• Experience with BPMN 2.0 notation and modelling standards
• Experience in the needs-analysis, design and development of training content using a variety of tools
• Experience in the delivery of instructor-led (classroom and virtual) training
• Experience in the development and deployment of WalKMe Digital Adoption Platform learning, a plus
• Ability to thoroughly understand complex business and technical issues and influence decision making at all levels of the organization without formal reporting structure authority – strong technical background a plus
• Excellent teamwork, written and verbal communication skills. Ability to communicate ideas in both technical and user-friendly language
• Excellent attention to detail with strong organizational skills and ability to multitask.
• Must demonstrate positive attitude, ability to maintain professionalism in a high stress situation, and project self as a team player

**Candidates must be willing to work in night shift (9:00 PM to 6:00 AM) and should be flexible to work from our office location (Bangalore, Bellandur)**