Business Analyst ( IT )

About us

We are building a world-class, microservices-based engagement platform that empowers brands to connect deeply with their consumers, influencers, and channel partners. As a full-stack loyalty and engagement company, our mission is to deliver real-world results through systems that are robust, scalable, and market-tested.

About the Role

We are looking for a proactive, detail-oriented, and strategic Business Analyst (BA) to drive the success of high-impact digital projects. In this role, you won’t just act as a liaison—you’ll own the business side of the project, from requirement gathering and stakeholder alignment to ensuring successful delivery in collaboration with technical and product teams.

As a BA, you will be expected to take initiative, drive clarity, and maintain control over workflows and expectations. You will work closely with TPMs, Solution Architects, Developers, and Clients to ensure that business objectives are delivered with precision, traceability, and measurable success.

Key Responsibilities

Project Leadership & Ownership

• Take end-to-end ownership of the business roadmap, aligning goals, scope, and delivery timelines.
• Drive clarity, pace, and coordination across technical, QA, and stakeholder teams.
• Serve as the single point of contact for business requirement discussions and follow-ups.
• Understand client business models, workflows, and objectives to propose efficient and scalable solutions.
• Build trust with stakeholders by offering structured problem resolution and timely communication.

Requirement Gathering, Documentation Workflow Design & Validation

• Prepare and maintain high-quality documentation including Business Requirement Documents (BRDs), Functional Specifications, Use Cases, Acceptance Criteria, and Change Logs—ensuring each document is accurate, complete, and version-controlled.
• Structure documentation to anticipate edge cases, dependencies, and exception flows—with an unwavering focus on detail, consistency, and traceability.
• Maintain requirement traceability throughout the development lifecycle and ensure updates are promptly reflected across all artifacts.
• Translate business requirements into clear, logical workflows and data models.
• Support wireframes and prototypes using tools like Figma, Miro, or Balsamiq.
• Coordinate with QA teams to ensure coverage of all business scenarios during testing.

Required Skills and Competencies

• Strong command over documentation standards, with meticulous attention to detail in structuring flows, edge cases, and change logs.
• Ability to anticipate gaps and proactively structure requirement clarity to reduce downstream issues.
• Ability to break down complex business scenarios into logical, actionable solutions.
• Skilled in process modelling, impact analysis, root cause identification, and workflow optimization.
• Familiarity with API flows, databases, data modelling, and non-functional requirements.
• Understanding of Agile development, MVP strategy, and release planning in SDLC environments.
• Proficiency in JIRA, Confluence, Excel, and tools for visual process representation.

Eligibility & Experience

• Bachelor’s or Master’s degree in Business Administration, Information Systems, Engineering, or a related field.
• 4–7 years of experience in a Business Analyst role, preferably within tech, digital, or product-led environments.
• Demonstrated ability to own, lead, and drive business objectives across cross-functional delivery teams.
• A strong sense of structure, urgency, and ownership—coupled with curiosity and a growth mindset.

This isn’t just another Business Analyst role — it’s an opportunity to be at the forefront of building a world-class engagement platform that’s transforming how brands connect with their ecosystem. You’ll work alongside passionate professionals, contribute to real-world solutions, and help shape a product that’s already making an impact across industries.

If you have a sharp eye for detail, a deep understanding of business and technology, and a desire to lead with clarity and purpose — we’d love to have you on board. Come join us on this journey of building, scaling, and innovating — one meaningful engagement at a time.

Job Type: Full-time

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Sahibzada Ajit Singh Nagar, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Business analysis / Project Management : 3 years (Preferred)

Location:

• Sahibzada Ajit Singh Nagar, Punjab (Preferred)