AWS Connect Developer

Job Title: AWS Connect Developer

Location:

Employment Type:

Experience Required:

Job Summary:

AWS Connect Developer

Key Responsibilities:

• Design and develop

  Amazon Connect

  contact flows, queues, routing profiles, and user configurations
• Implement

  custom call flows

  using AWS Lambda, Lex bots, and AWS S3 integrations
• Integrate Amazon Connect with third-party systems (CRM, ticketing tools, databases)
• Set up

  real-time and historical reporting

  using Amazon Connect metrics and AWS CloudWatch
• Configure

  Chat

  ,

  Voice

  , and

  Omni-channel

  experiences
• Troubleshoot issues and optimize contact flow logic and latency
• Work with AWS services including

  Lambda, DynamoDB, S3, CloudFormation, Kinesis, CloudWatch

• Implement security best practices (IAM policies, data privacy, encryption)
• Collaborate with frontend/backend teams for UI/API integration of contact center functionalities

Required Skills & Qualifications:

• Hands-on experience with

  Amazon Connect

  development and configuration
• Proficiency in

  AWS Lambda

  (Node.js or Python preferred)
• Experience with

  AWS services

  like DynamoDB, S3, CloudWatch, Lex, Kinesis
• Knowledge of

  CTI (Computer Telephony Integration)

  and REST APIs
• Familiarity with

  AWS CLI

  ,

  CloudFormation

  , or

  CDK

  for infrastructure automation
• Strong understanding of

  IVR/ACD

  , call routing, and real-time analytics
• Must be able to independently gather & understand requirement, identify time estimate for execution, design and execute the workflows
• Excellent debugging and troubleshooting skills
• Strong communication and documentation abilities
  

Preferred Qualifications:

• Experience integrating Amazon Connect with

  Salesforce, Zendesk, ServiceNow

  , or similar CRMs
• Familiarity with

  Contact Lens for Amazon Connect

• AWS Certification (especially

  AWS Certified Developer – Associate

  or

  Solutions Architect

  ) is a plus

Why Join Us?

• Opportunity to work on cutting-edge cloud contact center solutions
• Complete ownership for end-to-end execution
• Fast-paced, impact-driven team

Company Description

Fastcurve Services Pvt Ltd - Fastcurve, is a Software Consultancy & Engineering Services firm, trusted by clients from global locations in US, Canada, UK, Germany, UAE, India, and Australia. Fastcurve provides services for project consultancy, digital initiatives, independent QA, and extended team support. As a partner with AWS, Fastcurve offers cloud infrastructure and contact center solutions.