Associate Operations Manager

Job Description

• Identify, analyze, and manage all issues about accounts receivable and member service inquiries.

• Coordinate, assign, audit, and supervise work with all India BSO teams to ensure productivity standards and goals are consistently met.

• Review and analyze past-due receivables with BSO global team every week.

• Monitor cash inflow and identify the roadblock which hindering the cash and highlight the same to the leadership team

• Active participation in weekly AR calls; denial review call with onshore team

• Oversee monthly A/R reporting, weekly ATB, monthly performance deck,

• Supervise staff including performance management, training and development, workflow planning, hiring, and disciplinary actions.

• Implement and maintain department compliance with new and existing policies and procedures.

• Ensure timely completion of month-end duties and perform other duties as assigned.

• Continually evaluate AR operations and make suggestions for improvement.

• Knowledgeable in revenue cycle management

• Reliable and punctual in reporting for work and taking designated breaks.

Required Skillset

• 8+ years of background in AR and denial management aspects of revenue cycle management. Preference will be given if have hospital AR experience.

• 2+ years of People Management experience leading or supervising billers.

• Must possess strong working knowledge of CPT, ICD10, Denials, Appeals, & Correspondence, AR and Denial Management .

• Demonstrate ability in managing projects with multi-disciplinary teams, with exceptional relationship-building skills.

• Ability to effectively speak with providers, employees, and all levels of staff within the company.

• Practical work experience desired in client relations, implementation and support, and process planning and improvement.

• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).

• Strong work ethic and professional communication.

• Be organized, ahead of schedule, communicative, and accountable. In short, own your role entirely, while being open to critiques, suggestions, and new ideas.

• Strong attention to detail and keep a constant eye out for opportunities to improve efficiency.

• Be passionate about customer service. You love helping people, and you constantly strive to deliver great solutions.

• Have experience with hospital billing and Meditech software will be given preference.

• Ability to adapt to changing priorities and handle multiple tasks simultaneously.

R1 is a leading provider of technology-driven solutions that help hospitals and health systems to manage their financial systems and improve patients’ experience. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, Al, intelligent automation and workflow orchestration. R1 is a place where we think boldly to create opportunities for everyone to innovate and grow. A place where we partner with purpose through transparency and inclusion. We are a global community of engineers, front-line associates, healthcare operators, and RCM experts that work together to go beyond for all those we serve. Because we know that all this adds up to something more, a place where we're all together better.

R1 India is proud to be recognized amongst Top 25 Best Companies to Work For 2024, by the Great Place to Work Institute. This is our second consecutive recognition on this prestigious Best Workplaces list, building on the Top 50 recognition we achieved in 2023. Our focus on employee wellbeing and inclusion and diversity is demonstrated through prestigious recognitions with R1 India being ranked amongst Best in Healthcare, Top 100 Best Companies for Women by Avtar & Seramount, and amongst Top 10 Best Workplaces in Health & Wellness. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare work better for all’ by enabling efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 16,000+ strong in India with presence in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

Visit us on Facebook