Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For The Operations Engineer provides technical solutions to exceptionally difficult problems. This role will address day-to-day customer issues, application issues, problems and concerns that are detailed and complex in nature, requiring analysis and research. This position will install, configure, operate and evolve common infrastructure such as the network, servers, and external services (e.g. the cloud). Some Of What You'll Do Scope of the Role: Direct Reports: This is an individual contributor role with no direct reports Key Responsibilities Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution. Identify, analyze and resolve the assigned tickets using root cause analysis to determine the appropriate solution(s). Install, monitor, maintain, support, and optimize all production server hardware and software. Participate in the ticket review process and provide severity and scope analysis of issues, inquiries and requests; maintaining ownership until resolution. Analyze metrics and identify the possible reasons for any achievements or deviations. Action plan and execute for the feedback received from customers. Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs. Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs. Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support. Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction. Error research based on the warnings, errors available in the production logs. Prioritize the production issues by analyzing the logs, database entries and processes. Perform User Acceptance Test in the production environment and perform relevant error research. Experience, Education And Certification Bachelor degree in computer science, electronics or telecommunication or equivalent work experience. 2+ years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development. Certification on operating systems and databases (Preferred) Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer Additional Requirements Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques. Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse? Be sure to have them submit you as a referral prior to applying for this position. Show more Show less

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For As a Sr Quality assurance (QA) engineer you will be in charge of designing and developing the QA management systems and tools of the organization. Define test requirements and automate test procedures to help create and maintain an exceptional user experience for Syniverse’s customers. The ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs, while being cost-effective. Some Of What You'll Do Scope of the Role: Direct Reports: This is an individual contributor role with no direct reports Key Responsibilities Verify component, system integration and application level features and functionality to ensure our reliability, accuracy and performance reaches our standards for quality. Verify, deploy and maintain automated test cases. Contribute to existing tools, frameworks and related solutions. Improve our delivered product quality across our entire platform and applications. Assist with the team’s test effort from planning and organization to execution and delivery. Develop effective test strategies. Work with team members to keep testing at the forefront of our SDLC. Drive further adoption of unit/integration/system testing using cucumber and selenium or any other automation tool, metrics to monitor code coverage, bug prevention strategies, and other quality measures. Partner with Software Developers, Product Managers, and other Test Engineers to identify the components of the system to be automated. Duties and Requirements Specific to “Software Development Engineer in Test”: Plan, design, develop, verify, deploy and maintain automated test cases. Increase and improve our automated test coverage. Leverage new open source solutions to build new tools that test things in new ways. Write moderately complex code to test systems. Experience, Education, And Certifications Bachelor’s degree in Computer Science, Computer Engineering or similar technical field 5 years using test automation frameworks ie: Cucumber, FitNesse, TestNG, and Selenium 5 years’ experience with Source Code Management like CVS, Git or SubVersion 3+ years of experience writing tests in Java and/or JUnit development. Additional Requirements Ability to work independently, as well as within a team. Good written and oral communication skills. Working knowledge of SQL. Demonstrated ability to create a successful application automation test suites that are sustainable and extensive. Keen eye for process gaps Continuous improvement mindset Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse? Be sure to have them submit you as a referral prior to applying for this position. Show more Show less

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For The Systems Engineer (SE) assigned to the DBA Homeroom is responsible for the supporting installation of enterprise database management system software across multiple database environments. Systems are based on Oracle RDBMS, MySQL, MS SQL Server and Vertica hosted on Unix/Linux platforms. Activities require the use of ISO9000 guidelines and specific DBA Homeroom best practices, standards, policies and procedures. The SE Oracle Database Administrator supports specific aspects of developmental, system test and production environments of an existing Oracle database environment. Duties include supporting lifecycle activities of maintenance, backup/recovery, and basic performance tuning and monitoring of existing database systems. Some Of What You'll Do Oracle database administration activities for development & system test environment Refresh development, system test & UAT environments Support DBA specific configuration management activities (RVL kits/builds) Develop support scripts for operation ready solution Troubleshoot connectivity issues to the database Oracle database administration activities for UAT and production environments Perform Oracle software maintenance (server, client, OEM agent, patches, PSU/CPU) Troubleshoot issues impacting operations Perform data retention/archival procedures Open and manage Oracle services requests Gather input into production root-cause-analysis Monitor & react to alerts and alarms under predefined procedures and policies Conduct on-call support activities Attending project team meetings, generating input/deliverables for DBA activities Review project team meeting outputs, plan DBA activities Documentation, process improvement, new technologies Provide input into project schedules for task estimates Training and skills enhancement on new technologies, paradigms, architectures Administrative items – time recording, status reports Research topics under guidance of manager/lead Align/prioritize work according to strategic objectives and vision of the company Stretch objectives & continuous improvement initiatives Requirements 3+ years Software Engineering experience, including 3+ years as a Database Administrator Preferred Oracle certifications-OCP, OCA, Certified Training Experience in use of Oracle tools Experience in producing operational and procedural documentation to a high standard Skilled with standard SQL and Oracle specific SQL constructs Strong interpersonal and communication skills Analytical and problem resolution skills Process control and follow-up skills Experience with PL/SQL, triggers, stored procedures, SQL tuning Table and index space management Basic knowledge of monitoring and administration tools and utilities (OEM Grid Control) Good working knowledge of operating systems Unix/Linux OS experience Good UNIX Shell scripting Storage management knowledge Capable of working in a team environment Working knowledge of product lifecycle methodologies Working knowledge of client/server architecture Understanding of process management concepts Willing to provide 24 x 7 Production Support Working knowledge of database backup and recovery procedures Follow change control procedures Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse? Be sure to have them submit you as a referral prior to applying for this position. Show more Show less

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For The Sr Operations AnalystI is a full contributor, responsible for providing technical solutions to exceptionally difficult problems. This position requires that the analyst learn advanced components of applications and associated environments as well as the tools that support the ongoing maintenance of the applications. A successful sr analyst will demonstrate accountability for the tasks assigned to them and work well in the constructs of a team environment. Other responsibilities include attending and participating in team meetings, follow all company processes and procedures relevant to software development activities and to provide research and analysis to support the troubleshooting / problem reporting as defined by level three support. Assist in the requirements phase for projects: Apply current telecommunications knowledge and research current standards documents to keep up with the continuing changes in the industry. Some Of What You'll Do Scope of the Role: Direct Reports: This is an individual contributor role with no direct reports Key Responsibilities Provide Technical support, determine the root cause of the problem(s), and find appropriate solutions. Follow SLA guidelines including timely follow-up, escalation, and resolution of tickets on time. Analyze metrics and identify the possible reasons for any achievements or deviations. Participate in ticket review and ensure the appropriate solution is provided. Create status reports on the activities performed as per management requirement. Provide documentation on newly discovered solutions and develope production ready solution support scripts. Provide continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs. Provide application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support. Provide guidance to more junior team members and act as resource for questions and reference. Experience, Education And Certification Bachelor degree in computer science, electronics or telecommunication or equivalent experience. 5+ years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development. Prior experience in Telecom Operations preferred. Additional Requirements 24/7/365 helpdesk support ,system monitoring, application support and willing to work in shift Ability to communicate status updates effectively to the project team and management. Ability to work independently as well as in a team environment. Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques. Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse? Be sure to have them submit you as a referral prior to applying for this position. Show more Show less

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For The Network Operations Center (NOC) Analyst is an entry level role responsible for providing support for Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services. This role will work in a team environment and is accountable for providing resolution with sense of urgency and in correspondence with defined service level agreements. Some Of What You'll Do Scope of the Role: Direct Reports: This is an individual contributor role. Key Responsibilities Work as single point of contact for customer communications and escalations and ensures the performance of the network through monitoring of traffic, performance, and configuration. Support the analysis, reporting, and action to resolve alerts generated by the internal surveillance tools Act as first line of contact for all Trouble Ticket issues, and maintain the shift logs Provide follow-up on change requests, incidents/Break-fixes and perform other scheduled activities within the SLA requirements. Conduct proper maintenance of systems and ascertains compliance with security, safety, and environmental guidelines. Provide support to troubleshoot and isolate incidents with vendors and service providers. Escalate according to Syniverse NOC processes. Work closely with Tier-I counterparts to resolve and close events/incidents. Provide input to shift reports and coordinate handover of incomplete activities to the to the oncoming shift. Demonstrate and apply thorough understanding of the OSI (Open Systems Integration Model), operations of Network Monitoring Tools. (e.g.: HP Network Node Manager, NetCool), and customer applications and components associated with each application. Use IT Standard Operating Procedures (SOP), Work Instructions (WI) and Server support documentation for the Network Operations Center (NOC). Experience, Education And Certification 1.5 yrs to 3 years of experience required. Preferred Networking and Application Certifications from an accredited Trade School or Academy. Preferred to have one or more of the following; Cisco Certified Entry Networking Technician (CCENT), Juniper Networks Certified Associate (JNCIA), Cisco Certified Network Associate (CCNA), ITIL v3 Foundations Certification Additional Requirements Use of the English language in verbal and written communications is a requirement for this position. Works in shifts to provide onsite 24x7 coverage to respond to customer and internal Syniverse issues and is flexible to work beyond stipulated hours. Exceptional customer service skills and demeanor, along with the ability to communicate with both technical and non-technical clients. Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse? Be sure to have them submit you as a referral prior to applying for this position. Show more Show less

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits. General Summary Who We're Looking For The Billing Specialist IV is a career level position responsible for the accurate and timely creation and distribution of customer invoices. Some Of What You'll Do Primary Duties and Responsibilities: 70 % Interpret customer contract language and identify the billing requirements for invoice creation Design the billing methodology required for rating and invoice creation Create the logical statements needed to translate the requirements and billing methodology into rating programs for invoice creation Summarize the billing requirement and methodology, and the logical statements into a contract summary to create a pre-generated template to be used in the invoice creation process Coordinate the implementation of the billing methodology and rating programs into production Validate the accuracy of the billing methodology and rating programs upon implementation Validate the monthly maintenance of the billing methodology and rating programs for individual customer price changes 30 % Support the Operational Readiness/Product Development Process in the creation of billing files, billing methodology and rating programs for new/existing products Validate changes to the billing methodology and rating programs for new product implementations or enhancements to existing product Provide Level III Support to the Billing and AR Analysts on rating issues Validate executed contracts for billing and implementation readiness Job Requirements Knowledge Requirements General knowledge of accounting principles and practices Functional knowledge of a billing and accounting software package and Microsoft Excel Experience Requirements Bachelor’s degree and 5-8 years of experience with a billing and accounting software package Strong mathematical understanding of creating and interpreting logical mathematical statements Basic understanding of the Wireless, Wireline telecommunications industry Experience working with service order and provisioning systems Disclaimer Statement The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse? Be sure to have them submit you as a referral prior to applying for this position. Show more Show less

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For As a Quality assurance (QA) engineer I you will support the designing and developing the QA management systems and tools of the organization. Define test requirements and automate test procedures to help create and maintain an exceptional user experience for Syniverse’s customers. The ideal candidate will support the tests before product launches to ensure software runs smoothly and meets client needs, while being cost-effective. Some Of What You'll Do Scope of the Role: Direct Reports: This is an individual contributor role with no direct reports Key Responsibilities Verify component, system integration and application level features and functionality to ensure our reliability, accuracy and performance reaches our standards for quality. Verify, deploy and maintain automated test cases. Contribute to existing tools, frameworks and related solutions. Improve our delivered product quality across our entire platform and applications. Assist with the team’s test effort from planning and organization to execution and delivery. Develop effective test strategies. Work with team members to keep testing at the forefront of our SDLC. Partner with Software Developers, Product Managers, and other Test Engineers to identify the components of the system to be automated. Increase and improve our automated test coverage. Write basic-moderately code to test systems. Experience, Education, And Certifications Bachelor’s degree in Computer Science, Computer Engineering or similar technical field Desired knowledge in Cucumber, FitNesse, TestNG, and Selenium Desired experience in Source Code Management like CVS, Git or SubVersion Knowledge of Java and/or JUnit development is desired. Additional Requirements Ability to work independently, as well as within a team. Good written and oral communication skills. Working knowledge of SQL. Demonstrated ability to create a successful application automation test suites that are sustainable and extensive. Keen eye for process gaps Continuous improvement mindset Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse? Be sure to have them submit you as a referral prior to applying for this position. Show more Show less

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For As a Lead Quality Assurance engineer you will be in charge of designing and developing the QA management systems and tools of the organization. Define test requirements and automate test procedures to help create and maintain an exceptional user experience for Syniverse’s customers. The ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs, while being cost-effective. Some Of What You'll Do Duties and responsibilities: Ability to work from Jira requirements to write test plans. Provide input to team leads, manager and stakeholders as needed to manage test plans and schedules. Assign tasks and track Project deliverables. Consult with Development to identify test data. Properly diagnose test results and document product defects. Execute test scripts and cases and initiate modifications if necessary. Provide daily test statuses on testing progress and issues. Actively participate in product and project team meetings. Keep abreast of business needs and stay current with technology trends. ETL Testing Design and execute comprehensive test plans and test cases to validate ETL processes. Ensure data extraction, transformation, and loading operations meet business requirements and data quality standards. Identify and report data anomalies, discrepancies, and inconsistencies. BI Testing Design and execute the BI test cases to validate the Reports and Dashboards Data Validation Develop and maintain data validation scripts and procedures to verify data integrity. Perform data reconciliation between source and target systems. Validate data transformations, aggregations, and calculations. Performance Testing Conduct performance and scalability testing of ETL processes to ensure optimal data flow. Identify bottlenecks and optimize ETL workflows for efficiency. Regression Testing Establish and maintain regression test suites to prevent regressions in ETL pipelines. Automate regression testing where possible to streamline validation processes. Documentation Document test cases, test results, and testing procedures. Maintain documentation for ETL processes and data mappings. Error and Defects are created in Jira and fully documented including description, steps to recreate, and attached failed test collateral. Collaboration Collaborate with data engineers, data analysts, and business stakeholders to understand data requirements and business logic. Work closely with the development team to ensure ETL code changes are tested thoroughly. Issue Resolution Investigate and troubleshoot data-related issues and defects. Work with the development team to resolve identified problems. Requirements 7-12 years Software Engineering experience. Experience with big data technologies: Hadoop Impala, Kafka & knowledge on flink jobs Expertise in formal software testing methodologies. Scripting and automated software testing tools experience is a plus. 3+ years’ experience working with industry standard testing tools like JMeter, Zephyr, Cucumber, Postman, and others. Strong understanding of platforms (UNIX experience preferred). Programming knowledge in any scripting or programming language is a plus. Jira knowledge preferred. Qualifications Bachelor’s degree in computer science, Information Technology, or related field. Proven experience as a Data ETL / BI Test Engineer or similar role. Proficiency in SQL for data validation and querying. Good understanding of ETL processes and data warehousing concepts. Knowledge of data quality best practices and testing methodologies. Working knowledge of DB triggers and procedures is a plus. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Knowledge of data governance and data privacy regulations. Experience with big data technologies (e.g., Hadoop, Spark) is a plus. Familiarity with version control systems (e.g., Git). Certification in software testing (e.g., ISTQB) is a plus. Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse? Be sure to have them submit you as a referral prior to applying for this position. Show more Show less

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For The Operations Engineer provides technical solutions to exceptionally difficult problems. This role will address day-to-day customer issues, application issues, problems and concerns that are detailed and complex in nature, requiring analysis and research. This position will install, configure, operate and evolve common infrastructure such as the network, servers, and external services (e.g. the cloud). Some Of What You'll Do Scope of the Role: Direct Reports: This is an individual contributor role with no direct reports Key Responsibilities Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution. Identify, analyze and resolve the assigned tickets using root cause analysis to determine the appropriate solution(s). Install, monitor, maintain, support, and optimize all production server hardware and software. Participate in the ticket review process and provide severity and scope analysis of issues, inquiries and requests; maintaining ownership until resolution. Analyze metrics and identify the possible reasons for any achievements or deviations. Action plan and execute for the feedback received from customers. Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs. Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs. Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support. Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction. Error research based on the warnings, errors available in the production logs. Prioritize the production issues by analyzing the logs, database entries and processes. Perform User Acceptance Test in the production environment and perform relevant error research. Experience, Education And Certification Bachelor degree in computer science, electronics or telecommunication or equivalent work experience. 2+ years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development. Certification on operating systems and databases (Preferred) Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer Additional Requirements Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques. Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse? Be sure to have them submit you as a referral prior to applying for this position. Show more Show less

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For The Senior System Engineer QA is responsible for implementing the established testing methodology by participating in, and supporting all required activities to ensure all process controls are adhered to and completed in a timely and cost effective manner. Provide direction for the development and maintenance of Testing Procedures and ensure adherence to all business processes. Some Of What You'll Do Duties and responsibilities: Provide assistance and consulting to Development and Product Support teams on project activities. Develop and create work plans and schedules for Test Project activities. Coach and train Testing employees to assist in fulfillment of job responsibilities. Ability to work from functional specifications to write test plans. Perform team lead responsibilities in managing test plans and schedules Assign tasks and track Project deliverables Identify resource needs and acquire resources Analyze, develop, and manage test cases using Mercury Interactive test tools. Consult with Development and Production Support to identify test data Properly diagnose test results and document product defects. Setup test environment and follow release notes to install product releases and fixes. Execute test scripts and cases and initiate modifications if necessary. Provide daily test statuses on testing progress and issues. Actively participate in product and project team meetings. Provide input on training requirements and available classes for the Test team. Keep abreast of business needs and stay current with technology trends. Requirements 7+ years Software Engineering experience, including 6+ years experience working in a Quality Assurance testing environment. Team lead experience. Expertise in formal software testing methodologies. Integration testing. Conformance testing. Module and Functional testing. Conduct document inspections & reviews. Scripting and automated software testing tools. 6+ years experience working with Mercury Test Director, WinRunner, and LoadRunner testing tools. Strong understanding of platforms (UNIX experience preferred). Strong programming knowledge. Remedy (Incident Tracking and Reporting tool) knowledge preferred. Required Interpersonal Skills Strong leadership skills. Strong understanding of software processes. Strong documentations skills. Strong analytical and problem resolution skills. Strong technical writing skills for creating test related documents. Strong control and follow-up skills. Strong organizational skills. Strong attention to detail. Strong negotiating skills. Strong conflict resolution skills. Support Project Management Process . Thorough understanding of Project Management methodology. Project planning tools experience (i.e., NIKU Workbench). Interviewing/Selection experience preferred. Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse? Be sure to have them submit you as a referral prior to applying for this position. Show more Show less

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For The Sr Data Engineer is an experienced data pipeline builder and data wrangler who enjoys optimizing data systems or building new solutions from ground up. This role will work with developers, architects, product managers and data analysts on data initiatives and ensure optimal data delivery with good performance and uptime metrics. Your behaviors align strongly with our values because ours do. Some Of What You'll Do Scope of the Role: Direct Reports: This is an individual contributor role with no direct reports Key Responsibilities Create, enhance, and maintain optimal data pipeline architecture and implementations. Analyze data sets to meet functional / non-functional business requirements. Identify, design, and implement data process: automating processes, optimizing data delivery, etc. Build infrastructure and tools to increase data ETL velocity. Work with data and analytics experts to implement and enhance analytic product features. Provide life cycle support the Operations team for existing products, services, and functionality assigned to the Data Engineering team. Experience, Education, And Certifications Bachelor’s degree in Computer Science, Statistics, Informatics or related field or equivalent work experience. 5+ years of Software Development experience, including 3+ years of experience in Data Engineer fields. Experience in building and optimizing big data pipelines, architectures, and data sets: Experience with big data tools: Hadoop, Spark, Kafka, etc. Experience with relational SQL databases, such as PostgreSQL, MySQL, etc. Experience with stream-processing systems: Flink, KSQL, Spark-Streaming, etc. Experience with programming languages, such as Java, Scala, Python, etc. Experience with cloud data engineering and development, such as AWS, etc. Additional Requirements Familiar with Agile software design processes and methodologies. Good analytic skills related to working with structured and unstructured datasets. Knowledge of message queuing, stream processing and scalable big data stores. Ownership/accountability for tasks/projects with on time and quality deliveries. Good verbal and written communication skills. Teamwork with independent design and development habits. Work with a sense of urgency and positive attitude. Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse? Be sure to have them submit you as a referral prior to applying for this position. Show more Show less

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For The Customer Service Specialist II is the Syniverse customer point of contact for first level support for all products and services. This position will work with Syniverse customers to assist with troubleshooting and problem resolution. The Customer Service Specialist II will also play an integral part in assisting with various projects, implementations, and additional responsibilities as needed. This position will also play an integral part in assisting management in identifying trends in issues and identifying opportunities to improve our customer experience. Analyze customer reported production issues and service request, including inoperability or inaccessibility of a system, module, or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations. Whenever possible, resolve customer requests without additional hand-off (First-touch resolution) Some Of What You'll Do Scope of the Role: Direct Reports: This is an individual contributor role with no direct reports Key Responsibilities Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations. Assist management in identifying trends in issues and identifying opportunities to improve our customer experience. Track customer reported problems following ticketing procedures. Ensure timely follow-up and resolution of customer requests, following established Severity Level and Response Guidelines. Effectively work with internal resources and 2nd and 3rd level support groups as needed for ticket resolution. Maintain ongoing communication with internal departments (i.e.Sales, Marketing, Product Support) to ensure customer satisfaction. Effectively support customer communication processes. Support the department by completing the daily, weekly, and monthly special projects as required. Ensure individual/departmental objectives are met. Identify and assess personal training needs and take the necessary steps to keep abreast of products and services as well as enhancements and upgrades.. Experience, Education And Certification High school diploma or GED, a Bachelor’s degree in communication or business is preferred or equivalent work experience. 2+ years experience in telecommunications industry preferred. 2+ years customer service experience preferred. PC experience in a Windows operating environment with strong typing ability. Additional Requirements Excellent interpersonal, verbal and written communications. Ability to prioritize and handle multiple tasks simultaneously. Ability to work with minimal supervision and ability to work unsupervised during off-peak hours, weekends, and holidays. Ability to proactively anticipate customer needs and make recommendations to meet those needs. Ability to work in a multiple shift environment covering 24 x 7 x 365. Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse? Be sure to have them submit you as a referral prior to applying for this position. Show more Show less

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For As a Quality assurance (QA) engineer I you will support the designing and developing the QA management systems and tools of the organization. Define test requirements and automate test procedures to help create and maintain an exceptional user experience for Syniverse’s customers. The ideal candidate will support the tests before product launches to ensure software runs smoothly and meets client needs, while being cost-effective. Some Of What You'll Do Scope of the Role: Direct Reports: This is an individual contributor role with no direct reports Key Responsibilities Verify component, system integration and application level features and functionality to ensure our reliability, accuracy and performance reaches our standards for quality. Verify, deploy and maintain automated test cases. Contribute to existing tools, frameworks and related solutions. Improve our delivered product quality across our entire platform and applications. Assist with the team’s test effort from planning and organization to execution and delivery. Develop effective test strategies. Work with team members to keep testing at the forefront of our SDLC. Partner with Software Developers, Product Managers, and other Test Engineers to identify the components of the system to be automated. Increase and improve our automated test coverage. Write basic-moderately code to test systems. Experience, Education, And Certifications Bachelor’s degree in Computer Science, Computer Engineering or similar technical field Desired knowledge in Cucumber, FitNesse, TestNG, and Selenium Desired experience in Source Code Management like CVS, Git or SubVersion Knowledge of Java and/or JUnit development is desired. Additional Requirements Ability to work independently, as well as within a team. Good written and oral communication skills. Working knowledge of SQL. Demonstrated ability to create a successful application automation test suites that are sustainable and extensive. Keen eye for process gaps Continuous improvement mindset Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse? Be sure to have them submit you as a referral prior to applying for this position. Show more Show less