Associate, Application Support, Technology And Operations

Job Purpose

Key Accountabilities

• Provide Level 2/3 technical support for applications utilized by T&M, Custody, CBDCW and PCM Clearing business functions. This includes troubleshooting, problem resolution, and incident management
• Support User Acceptance Testing (UAT) by providing technical assistance and resolving issues
• Ensure the stability and performance of production applications
• Collaborate with project teams to provide technical support for new projects and enhancements
• Maintain a thorough understanding of regulatory applications used by the business and ensure compliance
• Monitor application performance using designated monitoring tools and proactively identify and resolve potential issues
• Document technical solutions and knowledge base articles
• Contribute to the improvement of support processes and procedures
• Provide Application support for production issues
• Co-ordinate with application echo partners/vendors & bank’s internal units in issue resolution in the production and UAT environment
• Participate in project. To be part of requirement gathering, solution designing, Project development and end to end deliveries
• Publish regular project / issue updates to all stakeholders
• Good understanding of SRE model, automation in manual tasks, Jira and raising service/incident tickets
• The candidate should have good written verbal communication skills, vendor management experience, incident, problem and change management experience
• Maintaining BAU jobs execution, reports generation on daily basis and based on the frequency of reports – Weekly, Fortnightly, Monthly Quarterly and Annual and providing support to business units
• Maintaining production access and coordinating for change management process steps.BCP, DR activities
• Participate in Audit activities
  

Job Duties & Responsibilities

• Provide Application support for production issues
• Co-ordinate with application echo partners/vendors & bank’s internal units in issue resolution in the production and UAT environment
• Participate in project. To be part of requirement gathering, solution designing, Project development and end to end deliveries
• Publish regular project / issue updates to all stakeholders
• Good understanding of SRE model, automation in manual tasks, Jira and raising service/incident tickets
• The candidate should have good written verbal communication skills, vendor management experience, incident, problem and change management experience
• Maintaining BAU jobs execution, reports generation on daily basis and based on the frequency of reports – Weekly, Fortnightly, Monthly Quarterly and Annual and providing support to business units
• Maintaining production access and coordinating for change management process steps. BCP, DR activities
• Participate in Audit activities
  

Requirements

• A minimum of 5 years of experience in IT Application Support, with at least 5+ years of experience at Level 2 support. Proven ability to handle both Level 2 and Level 3 incidents and problems
• Demonstrated expertise in troubleshooting and resolving complex technical issues across various applications and operating systems (Unix, Linux, Oralce , windows and Kubernetes/openshift POD based deployment )
• Experience working within an incident management framework (e.g., ITIL), handling escalations, and providing timely resolution of critical issues
• Strong understanding of application architecture and infrastructure components
• Excellent communication skills to effectively interact with diverse business units and internal technology teams
  

Education / Preferred Qualifications

Core Competencies

• Technical Proficiency: This encompasses the specific technical skills listed in the job description (Unix, Linux, Java, Oracle, Kubernetes, etc.) It also includes the ability to quickly learn and adapt to new technologies
• Problem-Solving and Analytical Skills: The ability to diagnose and resolve technical issues effectively and efficiently is critical. This involves strong analytical skills to identify root causes and implement appropriate solutions
• Communication Skills: Clear and concise communication is essential, both written (for documentation and reporting) and verbal (for collaborating with team members and stakeholders)
• Collaboration and Teamwork: Application support often involves working with various teams (development, project management, business users). Strong teamwork and collaboration skills are essential for success
• Regulatory Awareness: Understanding relevant regulations within the financial services industry and ensuring compliance is essential
• Proactive Monitoring and Problem Prevention: The ability to anticipate potential problems and implement preventative measures is highly valued
  

Technical Competencies

• Proficiency in the following technologies: Unix, Linux, Java, Oracle, Kubernetes, Pod-based deployment, Windows Server 2016, and Shell Scripting
• Knowledge of JIRA and monitoring tools
  

Primary Location

Job

Schedule

Job Type

Job Posting