Application Support Developer (L2 Support)

Job Description

Application Support Developer (L2 Support) – R&D Department 📍 Location: Remote 🕒 Experience: 2+ Years 📅 Employment Type: Full-Time ⏱ Working Hours: 40 hours per week (requires coverage in a 24/7 shift rotation) About the Role: We are looking for an experienced Application Support Developer (L2 Support) to join our R&D team. In this role, you'll provide technical support for our applications and services, working closely with L1 support, development, and infrastructure teams to ensure the stability and reliability of our production systems. Key Responsibilities: Investigate, troubleshoot, and resolve issues reported by Level 1 support. Perform root cause analysis and escalate complex problems to the development team as needed. Collaborate with Development, QA, and AiOps teams to resolve incidents efficiently. Monitor logs and system performance to proactively identify and address issues. Configure and maintain Nginx and Kong API Gateway. Debug applications developed with Python and Django. Query and analyze data from Redis and PostgreSQL databases. Provide support during deployments, releases, and hotfixes. Create and maintain scripts/automation tools for support operations. Document recurring issues and solutions in a technical knowledge base. Participate in on-call rotation for production support. Required Skills & Qualifications: Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience. 2+ years of experience in application support or software development roles. Strong programming skills in Python; hands-on experience with the Django Framework. Experience with Nginx configuration and troubleshooting. Knowledge of API development and traffic management. Solid understanding of databases, especially Redis and PostgreSQL. Familiarity with Linux/Unix environments and shell scripting. Strong problem-solving skills and the ability to work under pressure. Good verbal and written communication skills. Bonus Points (Preferred but Not Required): Experience with monitoring tools like Grafana and ElasticSearch. Familiarity with security best practices and application firewalls. Hands-on experience with AWS, Azure, or GCP. Understanding of ITIL processes and incident management workflows. Exposure to containerization tools like Docker and Kubernetes. Why Join Us? Work on cutting-edge products in a fast-paced AI-driven environment. Collaborate with world-class engineers and innovators. Opportunity to grow and expand into DevOps or backend engineering roles.