Application Manager

Job Description

Delivery Manager, TAS DevOps Automation & Tooling Gurgaon, Haryana, India We are seeking a highly skilled and motivated Delivery Manager to join our dynamic team, which is responsible for our DevOps automation and tooling ecosystem. In this role, you will play a pivotal part in enhancing our customer success, demand management, and product disciplines, all of which are essential to the development, deployment, and operations of our AXA XL applications. What You’ll Be DOING What will your essential responsibilities include? Understand and manage the expectations of product stakeholders and customers. Articulate what success looks like for our product portfolio by defining key metrics for success. Conduct customer research to gain a thorough understanding of their requirements, identifying their needs and determining how we can enhance our automation and tooling to meet those needs. Collaborate with Application Managers, Technical Leads, and Technical Architects to create efficient and effective processes for development operations. Serve as a key conduit between the Delivery Team and the broader organizational standards, structures, and processes. Assist in coordinating demand intake for the DevOps Automation team. Propose and implement solutions to improve demand forecast accuracy and effectively communicate estimations to customers. Work with business and information security teams to identify security risks and find solutions, including risk acceptance. Build effective relationships and networks to navigate the organization and support the team in delivering change. Support internal and external audits to ensure services are delivered in a controlled manner, minimizing undue risk to the company. Manage service levels to ensure all commitments are met, mitigating any variances to reduce impacts on overall cost, schedule, and quality for business needs. Identify and prioritize proactive maintenance action items and support impact assessments of environmental changes. Raise Statements of Work (SOW) and/or Service Level Agreements (SLA) with application development vendors for specific developments and changes, collaborating with Program/Project Managers, Analysts, Solution Architects, and Product Owners. Implement SLA/KPI alignment across the full Software Development Life Cycle (SDLC) for each SOW/SLA. Manage risks to ensure the delivery of service level commitments and project milestones. Act as a point of escalation for risks and issues, supporting the team in overcoming operational and technical blockers. Govern internal change processes and maintain development documentation. You will report to Delivery Lead. What You Will BRING We’re looking for someone who has these abilities and skills: Required Skills And Abilities Familiarity with multiple application delivery models including Agile, iterative and waterfall. Experience of working and improving DevOps ecosystems and the Cloud platforms. Excellent customer success and stakeholder management background. Track record in product management and tooling portfolio management. Budget, supply, and resource management for IT application development services. Significant leadership experience in IT with knowledge / skills for leading multi-disciplined technology teams. Effective communication skills, particularly on key matters relating to the application grouping to stakeholders. Risk identification and mitigation. Desired Skills And Abilities Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales. Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions. Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability. Show more Show less