Application Engineer, Customer Service Industry Applications

Meet Our Team:

Pega Customer Service Industry Applications teams are driven by enthusiasm, energy, and a commitment to excellence. We're dedicated to crafting world-class products with a sense of urgency and collaborative spirit for the world’s largest and most complex organizations. Our team works on delivering and supporting some of the most interesting and complex products that help automate customer workflows with ease. In our challenging yet enjoyable work environment, you'll be part of Pega Care Management team where you'll contribute to end-to-end product development, from grooming goals, epics, to building features and enhancing our products.

Picture Yourself at Pega:

At Pegasystems, we are revolutionizing the software development landscape globally. As an Application Engineer in this role, you'll collaborate with a self-organized team to devise and execute solutions for Pega Customer Service for Healthcare product, for healthcare industry. Harnessing both industry expertise and Pega’s cutting-edge technology, the team crafts products that address business challenges and enhance operational efficiencies for our customers. Seize this opportunity to join a highly engaged, creative, and dynamic team, where you'll have the opportunity to work with leading technologies and solve fascinating customer problems.

What You'll Do at Pega:

• Participate in design and development of features in Pega Customer Service for Healthcare product for Healthcare Industry

• Leverage best in class Pega technology to drive the design, implementation, quality and support of features using scaled agile methodology
• Actively collaborate with Product management, dependent application teams to come up with high performant, backward compatible and optimal solutions for the features to be developed
• Actively participate in the Scrum processes used to develop solutions - providing continuous feedback and enhance our development, demo and delivery processes
• Take pride in building industry-best demos showcasing awesome capabilities of various Pega products in a way that highly resonates with our end customers
• Adopt best design / coding practices supporting backward compatibility, seamless cloud upgrades generating optimal performance.
• Actively contribute to Innovation by solving tough problems, automating mundane tasks and optimize efforts

Who You Are:

• Experience of Low Code Development OR willingness towards Low Code Development

• Ability to effectively articulate technical challenges and solutions
• Thorough understanding of applications’ architecture you have previously worked on
• Demonstrates customer empathy, willing to adopt best practices ensuring delivered work exceeds stakeholders’ ever-changing demands

• Ability to think and code fast independently with little hand holding and mostly driven with self-initiation
• Should be able to take ownership of the deliverables from all aspects like design, quality etc.
• Partner with different application teams, stakeholders to get a buy in for our use cases and achieve outcomes
• Strong interest in learning and become proficient in new technologies along with Healthcare domain

What You've Accomplished:

• B.Tech/M.Tech Computer Science or Information Technology graduates with 3-5 years of software development experience in building and implementing model-driven, enterprise-level business applications
• Strong technical foundation, with understanding of Object Oriented Programming and Design, Data modelling
• Strong experience working on Java, HTML-CSS, Javascript, REST services
• Knowledge on REACT JS or equivalent will be an added advantage
• Excellent problem-solving and analytical skills
• Passionate about exploring and applying Pega and emerging technologies to help solve business problems.
• Good to have exposure on Low-Code development

Pega Offers You:

Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay and bonus incentive, employee equity in the company

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