Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!As an Analytics & Insights Manager, you will drive measurement and analysis that support marketing programs. You will utilize insights to enable marketers to develop valuable and highly effective programs. You are primarily responsible for overseeing, managing and evaluating the effectiveness of the workflows operations team.
Position Responsibilities
- Monitor overall success of workflow service delivery and maintain overall accountability for the request fulfillment process for a specific workflow
- Review performance data from the operations teams to evaluate the effectiveness of individual influencers
- The person is expected to lead on technical discussions as well as lead a team and provide the technical guidance and support and also ensure that the team have all necessary resources to perform delivery work
- Document any process improvement opportunities, and submit this information to quality management
- Serve as incident coordinator and confirm the reporting incident validity, category, and priority level and assign incidents to the correct group or resource for close out
- Assess the feasibility of proposed problem resolutions, including the resource availability and potential schedules; review and approve workarounds and resolutions
- Determining, creating, and implementing internal process improvements, such as redesigning infrastructure for increased scalability, improving data delivery, and automating manual procedures.
- This role also needs to have critical problem solving skills with the data technology related problems and bring innovation to all problems coming their way.
Qualifications
Minimum Qualifications
- Experience in cross-functional Collaboration, Agile Software Development & Product Lifecycle Management.
- Experience in Structured Query Language (SQL), Data Visualization (Tableau, Power BI, Data Studio etc)
- 4-5 years of experience in people management
- Experience in leading, mentoring & coaching technical teams and ability to partner cross-functionally with technical and business stakeholders.
- Expert-level proficiency in writing complex SQL queries across various databases (e.g., MySQL, PostgreSQL, Oracle) to extract, transform, and analyze data
- Intermediate knowledge of data warehousing concepts (i.e., technical architectures, infrastructure components, estimated time to launch, and reporting/analytics tools and environments).
- Excellent critical thinking and problem solving skills
Benefits
- We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
- We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
- Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.Information collected and processed as part of your GOC jobs profile, and any job applications you choose to submit is subject to GOC's Applicant and Candidate Privacy Policy
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Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com
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