Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Process Excellence Specialist will be responsible to lead an improvement agenda for the vertical and work closely with Senior Stakeholders, including Clients. S/he is responsible to ensure smooth delivery on functional and vertical goals of the site in alignment with the global level and charter agenda that covers: Optimization, Productivity Improvement, Customer centricity, Customer experience elevation. Through Continuous Improvement or Transformative ideas, drive improvements to all customer facing metrics like CSAT, Quality, Turn around time, wait time and for the organization enhance productivity, Accuracy, Quality and Resource Utilization by using LSS methodologies & DNA building within the Organization. Position Responsibilities Spearheading Process Excellence / Customer Experience by developing and deploying Service Excellence framework; focussing on creating best in class user experience/ or customer delightEvaluate current current and to-be-transitioned processes including flow chart, value stream maps, performance metrics, Systems and tools , Customer Journey, Agent Journey to determine Gaps, Opportunities and optimize process performance & Leads handover process and documentation to Operation Assist the teams is establishing the right business performance standards, set the right improvement goals in each step and collaborate with operations on designing the process to attain such metrics, reduce variation in critical business processesBe independent and sole owner of Process Excellence / Continuous Improvement for the site and act as change agent for each assigned improvement / TransformationAct as the liaison between relevant stakeholders to help them determine appropriate synergies and document dependencies, dates, schedules, project owners and linkages that are critical for the success of transformation activities.Work collaboratively with the leadership team, Portfolio Owner , Business Verticals & their Leadership team to understand goals and objectives related to the user experience needs, create Continuous improvement (CI) agenda and deliver on it by designing and executing programs to bring Transformational Opportunities , Elevate Customer experience and deliver Business Values using established tools and frameworkBuild relationships with other regions and Global teams in order to support identification, review, prioritization and execution of key opportunities across Sites / VerticalsCoaches project team on required topics according to the specific needs of the process & Provide lean trainings to the team/and other members, where neededRepresent GOC Site / Vertical aligned to in Business Reviews with GOC Leadership / Vertical Leadership Understanding of new age trends on Technology and be able to identify processes that can be automated and deliver on the same by working closely with the development team Minimum Qualifications 3-6 yrs of overall Service Sector experience with expertise in Process Transformation and Operational Excellence in BPO environmentExperience with Lean tools such as value stream mapping, 5S, standard work, 5 Why Analysis, etc & LSS certification - Green or Black belt Capable of applying problem solving LSS methodologies to propose corrective action plans, including root cause analysis and preventative measures proposalCapable of identifying Transformative Opportunities to bring in exponential Business Value Knowledge in Automation (RPA, ML, AI & cognitive is a plus) Benefits We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! Marketing Dome Growth team provides support to their marketing partners in strategizing , building, testing and executing email campaigns for Google Cloud products. As the Offshore Builder, you will serve as a vital member of moving a program from conception to completion. You will leverage your expertise in marketing automation to influence best practices, streamline production and execution, and optimize program performance. You’ll be responsible for building components essential to the program including emails, landing pages, campaigns and forms. You’ll collaborate with delivery managers to ensure the accuracy of final deliverables and troubleshoot potential discrepancies. Position Responsibilities Provide strategic best practices and recommendation for marketing programs Produce campaign assets including emails, landing pages, and forms within a marketing automation WYSIWYG editor Create campaigns to support different marketing initiatives including nurture programs, lead scoring, event promotion, and data management Ensure the accuracy and continuity of existing and newly created programs Translate and communicate technical concepts to internal teams Interpret non-technical initiatives into technical solutions Provide campaign performance results in comparison to industry and internal benchmarks Collaborate with teammates to continuously optimize output and program performance Minimum Requirements 3+ years overall experience with 2 years experience in marketing automation tools such as Eloqua, Marketo, Marketing Cloud, etc. Intermediate experience in HTML and/or CSS and can develop the HTML code from scratch Experience in various email technology tools and digital marketing automation program management such as email, paid media, event experience. Preferred Qualifications Preferred qualifications Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable: Certified in marketing automation tools Experience working with code developing tools such as Dreamweaver Proficient in coding languages such as HTML, CSS, Java Highly analytical, with a track record of being a strong problem solver Presenting to business stakeholders, and driving value for the business Understanding of marketing operations, processes, business requirements. Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects Benefits We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Show more Show less

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As the Digital Media Senior Associate you will work on external (client/Advertiser facing) products like AdWords (Apps advertising) and Analytics (web analytics to measure Pay Per Click Return On Investment) providing support to client employees and Advertisers/clients directly on campaign performance-related issues. You will receive consults from internal teams and external clients for troubleshooting. All of your efforts go toward ensuring that our ad products are working & our customers optimize them to deliver desired results. Our team troubleshoot issues related to App campaigns serving, performance, App remarketing and Applinks/Deeplinks are resolved by the L1S team. We offer high touch troubleshooting support to Platinum and Gold accounts via Email, Chat and Phone channel. Responsibilities Position Responsibilities: Demonstrates effective, clear & professional written & verbal communication (ready for email/chat/phone/gVC channels) Provides prompt and efficient service to Customers and Account Managers including the appropriate escalation of Customer’s issues Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures Contributes to a positive team environment and proactively aids team members with difficult contacts as needed Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions Liaise with other departments and teams as required to resolve Customer issues and questions Required Skills Excellent written and verbal communication skills Minimum BA/BS degree or equivalent practical experience with a strong academic record Two to six years of solid customer support/troubleshooting experience using online advertising/analytics products or hardware troubleshooting products. Email, Chat and Phones. 1- 2 years experience in supporting advertising products like Adwords (Search, Display, Shopping, Mobile), Google Analytics with an in-depth understanding of various online advertising models (Search, Display, Shopping, Mobile, Video etc). Required Certification(s) Certified as Google Ads Search Professional Benefits We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Show more Show less

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! Position Responsibilities Policies, Standards and Guidelines Developing and enhancing global company level policies and programs that encourage business leaders and employees to report suspected fraud and other improprieties, without fear of retaliation. Understanding of policies, processes, and tools and to effectively communicate to the appropriate employees and or employee groups if applicable. Stay abreast of compliance developments affecting the Google Operations Center customers and workflows Synthesize compliance information to incorporate it into the operational practices of Google Operations Center Counsel, advise, and educate new and existing employees on ethics and compliance policies Monitoring and Investigation Investigate irregularities and non-compliance issues, allegations of compliance violations, ethical misconduct, fraud, or irregularities, gather evidence, conduct interviews, and document findings in accordance with established investigative protocols and legal requirements. Identify compliance matters that require follow-up or investigation, and, as appropriate, conduct or support investigations (in conjunction with the Ethics & Compliance Investigations team), or otherwise refer issues to the appropriate internal E&C stakeholders. Support compliance due diligence, approvals activities, compliance risk assessments, reviews, and monitoring as needed by Ethics and Compliance. Develop in-depth subject matter expertise in risk and compliance Communication, Awareness and Training Drive and initiate global compliance outreach programs to drive ethical conduct and culture and adherence to policies Develop and deliver compliance training programs and materials to educate employees on compliance policies, procedures, and expectations, raising awareness of ethics and compliance risks and promoting a culture of integrity, accountability, and ethical behavior. Develop regular global communication for site newsletter and monthly messages to all employees across various sites Develop / support internal guidelines, toolkits, and packaged knowledge on various compliance issues Oversight and Reporting Strategize with GOC executives regarding compliance issues that affect the organization while ensuring the independence of the Ethics and Compliance function Resolve compliance issues and disputes, minimizing potential for litigation and protecting GOC’s reputation Prepare a regular report for stakeholders and leadership on key E&C risk themes, insights and mandatory compliance training completion Support the compliance documentation, record keeping including but not limited to driving the recommended actions stemming from investigations, projects to closure Lead automation initiatives to streamline reports, data analytics, and query management. Partner with global stakeholders and take ownership of action items to strengthen existing processes. Maintain accurate and up-to-date records of compliance activities ensuring documentation is organized, accessible, and compliant with record keeping requirements. Minimum Qualifications Bachelor’s Degree holder from an accredited institution Excellent English communication skills (both written and oral) Excellent stakeholder management at multiple levels 10-12 years of experience with at least 7+ years in employee compliance Experience working with global compliance programs and managing initiatives of varying complexity Prior experience in investigative work Ethics and Compliance Certifications Experience in project management Skills Analytical and Problem-Solving Research and Interpretation Communication and Interpersonal Detail-Oriented Familiarity with audit and investigation documentation Strong Organizational skills to manage multiple tasks and projects effectively. Benefits We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Show more Show less

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! Role Overview The Process Excellence Senior Specialist will be responsible to lead an improvement agenda for the vertical and work closely with Senior Stakeholders, including Clients. S/he is responsible to ensure smooth delivery on functional and vertical goals of the site in alignment with the global level and charter agenda that covers: Optimization, Productivity Improvement, Customer centricity, Customer experience elevation. Through Continuous Improvement or Transformative ideas, drive improvements to all customer facing metrics like CSAT, Quality, Turn around time, wait time and for the organization enhance productivity, Accuracy, Quality and Resource Utilization by using LSS methodologies & DNA building within the Organization. Position Responsibilities Spearheading Process Excellence / Customer Experience by developing and deploying Service Excellence framework; focussing on creating best in class user experience/ or customer delight Evaluate current current and to-be-transitioned processes including flow chart, value stream maps, performance metrics, Systems and tools , Customer Journey, Agent Journey to determine Gaps, Opportunities and optimize process performance & Leads handover process and documentation to Operation Assist the teams is establishing the right business performance standards, set the right improvement goals in each step and collaborate with operations on designing the process to attain such metrics, reduce variation in critical business processes Be independent and sole owner of Process Excellence / Continuous Improvement for the site and act as change agent for each assigned improvement / Transformation Act as the liaison between relevant stakeholders to help them determine appropriate synergies and document dependencies, dates, schedules, project owners and linkages that are critical for the success of transformation activities. Work collaboratively with the leadership team, Portfolio Owner , Business Verticals & their Leadership team to understand goals and objectives related to the user experience needs, create Continuous improvement (CI) agenda and deliver on it by designing and executing programs to bring Transformational Opportunities , Elevate Customer experience and deliver Business Values using established tools and framework Build relationships with other regions and Global teams in order to support identification, review, prioritization and execution of key opportunities across Sites / Verticals Coaches project team on required topics according to the specific needs of the process & Provide lean trainings to the team/and other members, where needed Represent GOC Site / Vertical aligned to in Business Reviews with GOC Leadership / Vertical Leadership Understanding of new age trends on Technology and be able to identify processes that can be automated and deliver on the same by working closely with the development team Continuously seek opportunities to improve procurement processes and drive best practices Stay abreast of industry trends and best practices in procurement and process excellence Minimum Qualifications 7 - 10+ yrs of overall Service Sector experience with expertise in Process Transformation and Operational Excellence in BPO environment Experience with Lean tools such as value stream mapping, 5S, standard work, 5 Why Analysis, etc & LSS certification - Green or Black belt Capable of applying problem solving LSS methodologies to propose corrective action plans, including root cause analysis and preventative measures proposal Capable of identifying Transformative Opportunities to bring in exponential Business Value Knowledge in Automation (RPA, ML, AI & cognitive is a plus) Experience in procurement process and technologies (e.g system, procurement analysis tool, salesforce, buying hub) is an advantage Benefits We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Show more Show less

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! Role Overview As the Cloud Support Engineer Specialist - Google Cloud Platform (Infra) you will provide outstanding technical support for the most prestigious GCP Enhanced customers. This support will be mainly focused on troubleshooting Google Cloud Platform related issues in the customer environment and guiding the team on technical issues. The right person for this role will have to be able to follow a logical troubleshooting path, to navigate through ambiguous problems and to collect relevant information to provide an outstanding solution for Google Cloud Platform clients and should be able to handle the team and assist the team on maintaining core metrics and solving complex cases. Position Responsibilities Response, diagnosis, resolution and tracking by phone, email and chat of customer support queries. Maintain response and resolution speed as defined by SLOs; Keep high customer satisfaction scores and follow quality standards in 90% of cases. Assist and respond to consults from other Technical Support Representatives through existing systems and tools. Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment. Understand business impact of customer issue report and follow internal issue prioritization guidelines, provide justification on priority for a given single customer report. Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis. Reactively (e.g. as a result of a query) file issue reports to Google engineers, collaborate with Google engineers to diagnose customer issues, build documentation, procedures, document desired behavior and/or steps to reproduce, and suggested code-level resolutions for complex product bugs, assist engineers to drive bugs to resolution. Perform community management tasks as needed by the business. Promptly and independently resolve technical incidents and escalations, with effective communication to all stakeholders internally and externally, so that no monitoring is needed by Google engineers. Take cases involving customer-specific requirements on architectural design, provide solutions limited to a particular product (or a subset of product features). Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with Google engineers and Program Managers. Train the New hires on the GCP infrastructure related products Handle the technical and process escalations when needed Required Required Skills: Engineering degree in Computer Science or Electronics or related field Excellent English communication skills (both written and oral) and stakeholder management at multiple levels Any Associate level Cloud Certification , preferably GCP Hands-on experience with GCP Cloud Platform 2~5 years in a customer support experience role working with enterprise clients with exposure to Linux/Unix or Windows Server administration Experience with Kubernetes, virtualization and security such as ACL, IAM and cloud identity Understanding of web technologies such as HTTP and APIs Preferred Qualifications Preferred Qualifications Experience in Docker, Kubernetes. experience in product support / technical support. Benefits We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Show more Show less

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Talent Acquisition Specialist is responsible for executing the full recruitment process for applicants, including running the sourcing of candidates, performing the initial screening and assessments, facilitating interviews and communicating final selections. Position Responsibilities Act and Deliver as the TA POC for specific business Source qualified candidates through various channels, including online platforms, professional networks, and employee referrals. Run the day-of application steps; perform the initial screening and validation of applicants; facilitate the relevant assessments, such as digital voice assessment; conduct interviews for selected candidates. Convey interview decisions and selection decisions to final round applicants. Ensure a smooth onboarding experience for new hires. Provide the talent acquisition operations support team with all relevant information for tracking purposes, and ensure all events and programs align with the vision and strategy that the Talent Acquisition Manager manages Stay up-to-date on the latest tech trends and industry best practices in recruitment. Build a strong network of tech talent to create a robust talent pipeline. Minimum Qualifications Excellent English communication skills (both written and oral) and stakeholder management at multiple levels Bachelor or above degree from a reputable university 4-6 years of technical recruiting experience Strong understanding of the technical hiring landscape and in-demand skills Experience in independently managing stakeholders at senior leadership levels Preferred Qualifications Strong analytical and problem-solving skills Experience leading projects Passion for technology and a desire to learn about emerging trends Benefits We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Show more Show less

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Training Manager is responsible for ensuring that the organization's technical workforce has the necessary skills and knowledge to effectively perform their roles and contribute to GOC's success. They will act as a strategic partner to technical leadership, a developer of effective learning experiences, and a champion for continuous technical development within the organization. Position Responsibilities Needs Assessment: Identifying current and future technical skill gaps within the organization through surveys, interviews with vertical heads, and analysis of project requirements. Training Strategy Development: Defining the overall technical training strategy and roadmap aligned with business goals and technology adoption plans. Curriculum Planning and Design Oversight: Overseeing the development and maintenance of technical training curricula, learning paths, and content for various technologies and skill levels. Stakeholder Collaboration: Collaborate with subject matter experts, managers, and other stakeholders to gather information and ensure training aligns with business objectives. Stay Updated: Remain current on industry trends, best practices, and new technologies in the relevant domain. Training Delivery Management: Planning and scheduling training sessions, coordinating logistics, and ensuring smooth execution of training programs. Instructor Management (Internal & External): Recruiting, onboarding, training, and managing internal trainers or coordinating with external training providers. Communication with Employees: Communicating training schedules, opportunities, and requirements to employees. Reporting to Leadership: Providing regular updates to management on training progress, outcomes, and challenges. Vendor Management: Managing relationships with external training vendors, negotiating contracts, and ensuring quality of services. Qualifications Minimum Qualifications Minimum of 10-12 years of experience in a tech program management role across diverse tech stacks Understanding of common software development methodologies (Agile, Waterfall), cloud platforms (AWS, Azure, GCP), Understanding of Cloud hyperscalers, Data Engineering & Analytics, CRM Systems, Cybersecurity & AI Use cases and other programming languages, Knowledge of Enterprise Integration and Understanding of the software development lifecycle (SDLC) Experience in at least one core technical domain: Having hands-on experience in a specific technical area (e.g., software development, system administration, data engineering) provides credibility and a foundation for understanding technical challenges. Preferred Qualifications Preferred Qualifications Masters/Bachelor's degree in a relevant field: Computer Science, Information Technology, or a related discipline. Experience in Curriculum Development and Knowledge of various training methodologies: Familiarity with different delivery methods like instructor-led training (ILT), virtual instructor-led training (VILT), e-learning, blended learning, and hands-on lab Experience with Learning Management Systems (LMS) and other training technologies. Understanding of adult learning theories: Knowing how adults learn best is crucial for designing effective training programs. Benefits We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Show more Show less

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Security Engineer Specialist on the Android Security Operations team you will be part of a cross functional team that is the first line of defense against harmful applications in the Android ecosystem. You will work closely with teams of Software Engineers and Security Engineers to review potentially malicious applications, develop automated detection systems that leverage state-of-the-art static and dynamic analysis tools and provide technical expertise to influence new Android policies, tackle complex technical investigations, and engage in impactful work that protects billions of users all over the world. Overall Responsibilities Reverse engineer Android applications; including breaking down and reviewing code Investigate threats to the android ecosystem and provide technical consultation in developing new policies, prioritizing strong security and privacy for users while also considering developer and user experience. Analyze the effectiveness of current static and dynamic analysis systems and make recommendations for improvement. Investigate new malware techniques and develop automated detection for new malicious behaviors and IOCs. Analyze telemetry data to look for anomalies that may indicate abusive or unwanted software. Conduct investigations to identify new harmful behaviors, enforce product policies, and analyze distribution trends. Collaborate with cross-functional groups such as Engineering, Policy and Legal to update policies, fix product loopholes, and provide users with a better mobile experience. Minimum Requirements Bachelor's degree in Computer Science or in a related field, or equivalent practical experience. 2+ years of experience in security research/analysis, in the context of malware/abuse detection. Excellent verbal and written communication skills Experience working with reverse engineering tools or decompilers used to identify vulnerabilities in web applications or Android applications such as Burp, Jadx, Frida, and JEB Preferred Qualifications Preferred Qualifications Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable: Experience with developing or analyzing Android applications Experience with analyzing Malware applications Experience reading assembly and understanding of unpacking obfuscated code Experience in software reverse engineering, code-level security auditing or Android system security Experience working with tools such as IDA Pro, Ghidra Experience coding in Python, SQL and Java Benefits We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Show more Show less

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! Role Overview The Ethics & Compliance Senior Specialist will be part of the Global Ethics and Compliance team and be responsible to develop, support and implement effective programs to identify, prevent, detect, mitigate, and resolve compliance risks, with the goal of strengthening the organization's ethics and compliance program. Position Responsibilities Understand and communicate global Ethics and Compliance policies, processes, and tools to employees and help resolve any queries or doubts Conduct awareness and education programs to advise and educate employees on ethics and compliance policies. Identify and investigate potential compliance issues and risks, collaborating with the Ethics & Compliance Investigation leads as needed. Support compliance due diligence, risk assessments, and monitoring programs. Review non-compliance issues and incidents, gather evidence, and document findings. Create global communications for site newsletters and monthly messages. Prepare reports for global stakeholders and leadership on key risks and training completion. Support compliance documentation and recordkeeping. Support automation initiatives for reporting and data analytics. Maintain accurate records of compliance activities. Identify and document business or organisation specific compliance risks. Stay informed on compliance developments impacting Google Operations Center. Develop expertise in industry standards, global programs to strengthen Ethics and Compliance program. Qualifications Minimum Qualifications and Experience Bachelor’s Degree holder from an accredited institution Excellent English communication skills (both written and oral) Excellent stakeholder management at multiple levels 6 years of experience with at least 3-4 years in compliance or audit Ethics and Compliance Certifications (preferred) Work experience in BPO, and/or captive services organizations preferred Prior experience in investigative work (preferred) Experience organizing data and applying business context to improve processes or operations. Experience working with global compliance programs and managing initiatives of varying complexity Skills Analytical and Problem-Solving Research and Interpretation Communication and Interpersonal Detail-Oriented Familiarity with audit and investigation documentation Strong Organizational skills to manage multiple tasks and projects effectively. Benefits We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Show more Show less

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Developer Specialist you will help build the next generation of internal tools for our team using Web Components, JavaScript, Salesforce and other web technologies. Responsibilities Position Responsibilities: Responsible for developing customized solutions using HTML5, Javascript, CSS3 and other front end technologies. Designing, coding, and debugging Single Page Applications and Web Components Ensuring high reliability and performance for web applications Qualifications Minimum Qualifications: 5yr+ solid experience as a Front End Developer Experience with multiple full lifecycles from Design & Architecture through Development, Testing, Deployment and Debugging production issues. Strong experience in front-end technologies including Javascript, HTML5, CSS3. Experience with working on more than one Javascript framework such as React, Angular, or standard Web Components Excellent verbal and written communication Preferred Qualifications BA/BS degree or equivalent practical experience. Expertise in designing & building reusable, modular complex apps 5 years+ experience using GIT based continuous integration & delivery Benefits We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Show more Show less

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! Role Overview As a Multimedia and Graphic Designer (with Motion Graphic skills) for GOC, you will be responsible for producing and maintaining high-quality best-in-class multimedia content for the Google Ads help centers, based on a standardized style guide. You will work with our Google multimedia team and other stakeholders to bring product and platform information to life through multimedia illustrations and animations. You will partner with Technical Writers and form part of our GOC Content Operations team who helps build and maintain the single source of truth when it comes to Google Ads knowledge management, self-help, and product information for our support teams and customers. Our team makes Google Ads customers more successful by creating and sharing relevant, useful, and up-to-date content. Position Responsibilities Design and format multimedia in an array of digital formats, with an emphasis on graphic design and illustration. Intermediate motion design skills will be required to create animated GIFs Work with our Multimedia Content Project Lead and Graphic Production teams to create high-quality projects at a fast-pace and within set deadlines Ensure 100% accuracy and proofing of all materials produced Leverage and/or create on-brand, beautiful, and well-crafted design assets which support and articulate the story of our users Flex between leading multimedia projects, while jumping in on other projects as a hands-on contributor -- delivering from concept to completion. Required Required Skills : Must have applied professional experience in multimedia, graphic design, animation, and motion graphics or any relevant industry experience. Online portfolio required - include with Resume. Portfolio must demonstrate a wide array of design experience in web/digital contexts Portfolio must demonstrate a command of motion and interaction in web and/or mobile contexts Portfolio must demonstrate GIF creation and modification Intermediate knowledge of Graphic Design and Illustration techniques, plus proficiency with Adobe Creative Suite (Illustrator, Photoshop, After Effects, Premiere, Media Encoder) and other design tools as needed Great English communication skills (written and oral) and stakeholder management skills. Preferred Qualifications Advanced experience with graphic design, animation, and motion graphics, and expert knowledge of the Graphic Design industry Familiarity with Google Ads, digital marketing concepts, and SEO, web publishing, web usability (UX) practices, and at least one content management system General production design experience including the creative brief process, handling and naming conventions, exporting file formats, and versioning Experience creating online support documentation or how-to materials for an external audience and demonstrated ability to create beautiful digital experiences that tell compelling user stories IMPORTANT: Please attach your portfolio in your CV if you choose to apply Benefits We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Show more Show less

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Talent Acquisition team is responsible for attracting and finding the best talent for the GOC. Members of our Talent Acquisition team deliver work consistently in a fast-paced environment by managing time and effort across different hiring projects. As a Talent Acquisition Team Lead, you will play a pivotal role in building our tech hub by spearheading the recruitment of top-tier technical talent. You will be responsible for developing and implementing a comprehensive recruitment strategy, sourcing exceptional candidates, and leading a team of recruiters. Position Responsibilities Lead, motivate, and support a team of recruiters to successfully and strategically deliver on hiring goals Manage and influence business partner relationships across all enablement and tech teams to ensure that overall hiring objectives are met Manage time and efforts across hiring projects, including, but not limited to, sourcing strategies, timelines, and deliverables for projects Create, implement and improve key success metrics Stay up-to-date on the latest trends in the tech industry and the evolving talent landscape Develop and maintain strong relationships with universities, tech meetups, and professional organizations Contribute to building and promoting a strong employer brand for GOC within the tech community Qualifications Minimum Qualifications: Exceptional communication, interpersonal, and decision-making skills Bachelor or above degree from a reputable university 10 years+ of tech hiring experience working in staffing for a search company, recruitment agency, or in-house talent team managing end to end recruitment Deep understanding of the tech talent market, including current trends and the ability to understand complex technical skill sets Proven leadership skills and the ability to motivate and mentor a team Preferred Qualifications Project management and organizational skills with attention to detail A passion for technology and a genuine desire to build a world-class tech team Benefits We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Show more Show less

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Process Excellence Specialist will be responsible to lead an improvement agenda for the vertical and work closely with Senior Stakeholders, including Clients. S/he is responsible to ensure smooth delivery on functional and vertical goals of the site in alignment with the global level and charter agenda that covers: Optimization, Productivity Improvement, Customer centricity, Customer experience elevation. Through Continuous Improvement or Transformative ideas, drive improvements to all customer facing metrics like CSAT, Quality, Turn around time, wait time and for the organization enhance productivity, Accuracy, Quality and Resource Utilization by using LSS methodologies & DNA building within the Organization. Position Responsibilities Spearheading Process Excellence / Customer Experience by developing and deploying Service Excellence framework; focussing on creating best in class user experience/ or customer delight Evaluate current current and to-be-transitioned processes including flow chart, value stream maps, performance metrics, Systems and tools , Customer Journey, Agent Journey to determine Gaps, Opportunities and optimize process performance & Leads handover process and documentation to Operation Assist the teams is establishing the right business performance standards, set the right improvement goals in each step and collaborate with operations on designing the process to attain such metrics, reduce variation in critical business processes Be independent and sole owner of Process Excellence / Continuous Improvement for the site and act as change agent for each assigned improvement / Transformation Act as the liaison between relevant stakeholders to help them determine appropriate synergies and document dependencies, dates, schedules, project owners and linkages that are critical for the success of transformation activities. Work collaboratively with the leadership team, Portfolio Owner , Business Verticals & their Leadership team to understand goals and objectives related to the user experience needs, create Continuous improvement (CI) agenda and deliver on it by designing and executing programs to bring Transformational Opportunities , Elevate Customer experience and deliver Business Values using established tools and framework Build relationships with other regions and Global teams in order to support identification, review, prioritization and execution of key opportunities across Sites / Verticals Coaches project team on required topics according to the specific needs of the process & Provide lean trainings to the team/and other members, where needed Represent GOC Site / Vertical aligned to in Business Reviews with GOC Leadership / Vertical Leadership Understanding of new age trends on Technology and be able to identify processes that can be automated and deliver on the same by working closely with the development team Minimum Qualifications 3-6 yrs of overall Service Sector experience with expertise in Process Transformation and Operational Excellence in BPO environment Experience with Lean tools such as value stream mapping, 5S, standard work, 5 Why Analysis, etc & LSS certification - Green or Black belt Capable of applying problem solving LSS methodologies to propose corrective action plans, including root cause analysis and preventative measures proposal Capable of identifying Transformative Opportunities to bring in exponential Business Value Knowledge in Automation (RPA, ML, AI & cognitive is a plus) Benefits We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Show more Show less

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! Marketing DOME Growth team provides support to their marketing partners in strategizing , building, testing and executing email campaigns for Google Cloud products. As a Team Leader, you will be responsible for managing the team to drive day-to-day production, planning and coverage Responsibilities Position Responsibilities Manage day-to-day production, governance, quality and of the team Provide technical support for build & QA Support the team for troubleshooting and campaigns management Responsible for delivery SLAs, assignment to team members and smooth workflow execution Understand, manage and create forecast with inline capacity management and planning Ensure compliance, quality and timely delivery of campaigns Understand project details, track progress and manage iterations and changes in scope, timeline to ensure outcomes are delivered according to agreed brief and timelines Build strong stakeholder relationships and manage expectations for high volume and fast turnaround results Document and evangelize best practices and governance policies Provide support in MBRs/QBRs Requirements Minimum Requirements 8 -10 years of overall experience; with a minimum of 2 years in people management 5+ years of Marketing automation experience Well versed in email or web development and should have knowledge in mobile responsive design Proficiency in HTML/CSS and intermediate knowledge ofJS/JSON Experience in any image editing software like Photoshop, Sketch, Figma etc Preferred Qualifications Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable: Pipeline management, time management and prioritization skills Strong analytical skills Excellent problem solving and interpersonal communication Benefits We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Show more Show less

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As the Program Management Senior Specialist, you will play a pivotal role in supporting engineering teams, program efficiency, and collaborative execution. You will be instrumental in supporting engineering teams, driving program efficiency, and facilitating collaborative execution. Additionally, you will be responsible for organizing and prioritizing tasks, managing cross-program dependencies, overseeing project planning and execution for software development initiatives, and providing comprehensive status updates to stakeholders. Responsibilities Position Responsibilities : Collaborate with engineering and development teams to organize, prioritize, and meticulously track tasks to ensure the achievement of project objectives and facilitate productive team discussions. Effectively manage dependencies across various teams, working in concert with fellow program managers to ensure alignment and efficiency. Lead programs within technical domains, ensuring operational efficiency through activities such as product launch management, project reviews, user immersion initiatives, and informational newsletters. Oversee prioritization processes at the team level to establish clear objectives and key results (OKRs) in collaboration with Engineering, Product Management, and partner organizations. Cultivate and maintain professional relationships to facilitate effective collaboration, information gathering, strategic decision-making, and influence stakeholders. Develop comprehensive project plans, monitor progress, and execute launch activities for software development projects. Provide regular, detailed updates to stakeholders regarding project and program status. Elicit, prioritize, and document feature requirements based on user feedback. Engage in close collaboration with engineering teams to define precise product specifications and timelines. Qualifications Minimum Qualifications : Bachelor’s degree in a technical field or equivalent practical experience. Four (4) to six (6) years of progressive experience in program management within a technical environment, specifically with engineering stakeholders. Four (4) to six (6) years of experience in project management. Comprehensive understanding of product management principles and the software release cycle. Exceptional written and verbal communication skills, demonstrating the ability to facilitate relationships, develop detailed Product Requirement Documents (PRDs), and generate comprehensive tickets. Proficiency in SQL. Preferred Qualifications Preferred Qualifications : Demonstrated experience with Agile methodologies. Direct experience working with data science/engineering teams. Experience in product design. Proven ability to exhibit flexibility and adaptability, exercise sound judgment in a dynamic environment, and effectively manage competing priorities and goals. Benefits We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Show more Show less

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As the Program Management Senior Specialist, you will play a pivotal role in supporting the Tools and Automation team, program efficiency, and collaborative execution. You'll organize and prioritize tasks, manage dependencies across various programs, oversee project planning and execution for software development, and keep stakeholders informed through progress reports. Position Responsibilities Help the Tools and Automation team to organize, prioritize and track tasks in a detailed manner as needed to complete project objectives and facilitate team discussions. Manage dependencies between teams working with other program managers. Lead programs across GTA ( GOC Tools & Automation) to ensure we operate efficiently such as product launch activities, project reviews, user immersion days, newsletters Manage prioritization processes at a team level to establish objectives and key results across Engineering and Product Management teams across Google, and partner organizations. Develop relationships to facilitate effective collaboration, information gathering, strategic decision making, and to influence others without authority. Plan projects, track progress and launch activities for software development projects Manage dependencies between teams working with other program managers, business stakeholders, the process excellence team etc. Prioritize and specify features and requirements based on user feedback Collaborate closely with engineering to define product specifications and timelines Implement effective change management processes to address scope changes and unforeseen challenges Effectively communicate program status, risks, and issues to management and stakeholders Minimum Qualifications 8 - 10 years experience of program management in Technical Software development environment, with engineering stakeholders Understanding of product management and release cycle Excellent written and verbal communication in order to facilitate relationships, build PRDs and write tickets. Project and task tracking tools (e.g. Jira, Asana etc.) experience to govern and track. Preferred Qualifications Experience with Agile methodologies and practices Product Design and delivery experience Ability to be flexible/adaptable in exercising judgment in a dynamic environment and able to manage competing priorities and goals. Benefits We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Show more Show less

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Tech Process Team Lead, you will serve as a strategic leader and resource for the email production team and central point of contact for the onshore team for all questions production. You will provide guidance and support throughout the email marketing production lifecycle; from intake to deployment. Your main priority is to lead your team to produce email marketing campaigns with quality on time and without errors. You will also be the driving force for continuous quality improvement. Position Responsibilities Manage E2E email campaign production process Lead production team (consisting of HTML developers and QA / Workflow specialists) throughout campaign creation process, addressing ad hoc concerns or issues Maintain delivery timeline by managing and supporting production team Assess final deliverables for accuracy and triage technical updates necessary for resolution Responsible for timeliness and quality of the final asset delivery Serve as offshore production point of contact Be the PoC for the onshore team (CSM, APL), communicate project status, communicate project details, assess feasibility of timeline changes and change requests Collaborate cross-functionally with technical and non-technical teams Represent needs of the production teams to the onshore team Managing localization process Submitting, receiving and actioning campaign localization requests Ensuring timely turnaround of localization requests, troubleshooting and proactive problem solving, in case some languages experience delays or unreasonably long timelines. Manage operational reporting Facilitate operational reporting such as total and project level capacity utilization, post-production error measurement, change request monitoring, etc. Drive efficiency and process innovation Proactively identify opportunities for improvement, leading to higher quality and shorter turnaround times, both stemming from process and infrastructure innovation, for example by implementing GenAI (generative AI) in processes Manage implementation of changes with the team Qualifications Minimum Qualifications: 6+ years of experience in marketing automation and operations and 3+ years of experience working with marketing automation platforms 2+ years of experience in managing a team of (email) developers and QA analysts Strong understanding of audience segmentation and targeting Experience in HTML and SQL Preferred Qualifications Strong communication skills and prior experience presenting to stakeholders Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects Certified in marketing automation tools Familiarity using GenAI (generative AI) for email marketing content, production and optimization Benefits We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Show more Show less

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Tech Process Specialist, you will serve as a vital member of moving a program from conception to completion. You will leverage your expertise in marketing automation to influence best practices, streamline production and execution, and optimize program performance. You’ll be responsible for building components essential to the program including emails, landing pages, campaigns and forms. You’ll collaborate with delivery managers to ensure the accuracy of final deliverables and troubleshoot potential discrepancies. As a Tech Process Specialist, you will be responsible for increasing email marketing success by developing, building promotional mailers, landing pages and testing email communications. Position Responsibilities Provide strategic best practices and recommendation for marketing programs Produce campaign assets including emails, landing pages, and forms within a marketing automation WYSIWYG editor Create campaigns to support different marketing initiatives including nurture programs, lead scoring, event promotion, and data management Ensure the accuracy and continuity of existing and newly created programs Translate and communicate technical concepts to internal teams Interpret non-technical initiatives into technical solutions Provide campaign performance results in comparison to industry and internal benchmarks Collaborate with teammates to continuously optimize output and program performance To carry out campaign reviews, complete campaign management, comprehensive campaign insight, final campaign inspections across the board, and module lead reviews. Clearly comprehend how to assign tasks in accordance with project requirements. Having good communication skills in order to communicate with stakeholders. Technical knowledge of HTML and CSS must be there for email development. Proficient in front-end development and the creation of responsive emails, table-based layouts, and mobile responsive. Problem-solving abilities and willingness to collaborate with team members. By offering constructive solutions and actively participating in finding resolutions. Must have a good knowledge of excel to perform the data management documentation part. Familiarity with email marketing and marketing automation technology. Troubleshoot HTML, CSS, and other performance issues. Create/modify email templates and existing campaigns. Allocating work to team members, review work in different phases, help/solve team members issues whenever required. Ensures the automation of code with keeping in mind the reusability of code (Code globalization and optimization) which can save efforts/TAT and can be used in different programs/campaigns. Skills Email Marketing Specialist HTML CSS Javascript Figma Sketch PhotoShop AMP Dynamic Emails Minimum Requirements 4+ years experience in marketing automation tools such as Eloqua, Marketo, Marketing Cloud, etc. 4+ years of HTML and/or CSS experience (develop the HTML code from scratch) Valuable teammate that contributes to overall success but also able to work independently, is detail oriented and solution-driven Preferred Qualifications Preferred qualifications Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable: Certified in marketing automation tools Experience working with code developing tools such as Dreamweaver Having a good presentation Skill to demonstrate project outcomes Highly analytical, with a track record of being a strong problem solver Presenting to business stakeholders, and driving value for the business Understanding of marketing operations, processes, business requirements. Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects Benefits We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Show more Show less

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As the Tech Senior Manager you will be leading a team of technical support and engineering professionals across multiple product areas like Cloud, Workspace, Salesforce, Data Engineering or analytics etc. Engineering teams will predominantly focus on full stack development while the technical support professionals will focus on providing high end technical support to Google customers across the globe. Position Responsibilities Build deep understanding of the technology stack and Google’s business. Establishing baselines and deviations from baselines in a clear manner maintaining response and resolution speed as defined by SLOs. Manage, monitor and track day to day activities across teams, inform stakeholders of potential risks, and escalate events if needed Assess the feasibility of proposed problem resolutions, including resource availability and potential schedules, review and approve workarounds and resolutions Understand complex, ambiguous, open-ended business problems and produce an actionable, results-oriented strategy to solve these challenges. Responsible for high customer satisfaction scores and team quality standards Provide high-touch assistance to highest tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with Google engineers and Program Managers. Responsible for a team of GOCers as their People Manager. Guide the team to achieve desired business results by driving performance, conveying goals, providing frequent coaching and feedback. Responsible for driving various people practices and will work towards driving employee retention and building an engaged workforce. Be a people mentor and build succession plans at all levels Minimum Qualifications 15+ years of experience leading hybrid technology teams with at least 8 years of people management experience. 10+ years hands on experience in either of the technologies like Cloud, Workspace, CRM systems or data engineering and analytics. Strong experience in leading large scale transformations in the business. Professional level cloud certification (GCP, AWS or Azure). Excellent stakeholder management skills and business acumen. Preferred Qualifications Preferred Qualifications Engineering degree in Computer Science or Electronics or related field. Google Cloud Platform or any other cloud certification. Experience in leading a team of 200+ professionals. Benefits We support you with competitive wages and comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Show more Show less