Company Description
Company DescriptionJoin a dynamic, forward-thinking team at the forefront of AI implementation!Our AI Strategy & Enablement Team is dedicated to transforming how we deliver value for NIQ and its customers through leading-edge AI and automation. We work across functional teams to design, pilot, and scale AI-powered solutions that drive real-world impact while maintaining the highest standards of quality and compliance.As part of our team, the highly skilled and detail-oriented AI & Automation Specialist will drive the implementation and execution of AI and automation solutions in an offshore environment. You'll extend and grow your hands-on experience with the latest AI tools and technologies, collaborate with experts across disciplines, and help shape the future of intelligent Customer Success.Key Responsibilities:
- AI & Automation Implementation:
- Execute end-to-end AI and automation projects, including requirement gathering, development, testing, and deployment.
- Build and deploy automation workflows using Artificial Intelligence and RPA (Robotic Process Automation) tools.
- Optimize existing automation solutions for better performance and scalability.
- Collaboration with Stakeholders:
- Work closely with onshore teams to align solutions with business goals.
- Partner with cross-functional teams to understand process workflows and identify automation opportunities.
- Coordinate with IT and operations teams to ensure smooth integration of AI and automation solutions.
- Process Assessment and Improvement:
- Analyze business processes to identify areas suitable for automation and efficiency improvement.
- Develop and document standard operating procedures (SOPs) for automation workflows.
- Continuously monitor and enhance automation solutions to maximize ROI.
- Offshore Delivery Management:
- Manage and prioritize tasks in an offshore delivery setup to meet project timelines and quality standards.
- Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Provide regular status updates to onshore teams and stakeholders.
- Training and Knowledge Sharing:
- Train offshore team members on new AI and automation technologies and tools.
- Share knowledge of best practices in AI and automation development and execution.
- Compliance and Quality Assurance:
- Ensure compliance with data privacy, security, and regulatory requirements during automation execution.
- Conduct thorough testing and validation of automation workflows to maintain high-quality standards
Qualifications and Skills:
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience: 3+ years of experience in AI and automation development and execution.
- Hands-on experience with Microsoft AI developer capabilities (e.g., Power Platform, Copilot Studio, Azure AI Studio)
- Hands-on experience with RPA tools (e.g., UiPath, Blue Prism, Automation Anywhere)
- Previous experience in offshore delivery environments is highly desirable.
- Technical Skills:
- Proficiency in programming languages such as Python, Java, or .NET.
- Strong understanding of AI/ML concepts and their application in automation.
- Familiarity with cloud platforms (AWS, Azure, Google Cloud) and API integrations.
- Soft Skills:
- Excellent communication and collaboration skills to work effectively with global teams.
- Strong problem-solving and analytical abilities.
- Ability to adapt to dynamic environments and manage multiple priorities.
Qualifications
- Certification in RPA tools or AI technologies.
- Experience with Microsoft Dynamics data, use cases, and capabilities
- Experience in Agile or DevOps methodologies.
- Knowledge of process mining tools and techniques.
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
