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Aumni Techworks
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Technical Support Specialist

Technical Support Specialist

Aumni Techworks

5 years

0 Lacs

Pune Maharashtra India

Posted:2 days ago| Platform:

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Skills Required

support troubleshooting management software service teamwork learning engineering query crm sql reports documentation word analyze metrics tracking procurement saas excel reporting formatting communication servicenow macos contracts

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

We are eagerly seeking a new Technical Support Specialist to join our growing team. In this role, you will work directly with our clients to provide technical and troubleshooting support on the usage of our award-winning event management software products with an emphasis on exceptional client service and teamwork. You will be empowered to make decisions to maintain and directly impact exceptional relationships with clients. If you have a passion for helping others, learning and growing, you’ll love working with us!

Responsibilities

Provide customer-facing technical support exclusively via email or ticketing system
Troubleshoot product or IT-related issues, often collaborating with engineering or product teams
Query support and CRM systems using SQL to generate reports or investigate case data
Draft and maintain support documentation in Word; compile and analyze support metrics in Excel
Help refine ticketing workflows and contribute to process improvement
Manage vendor relationships, asset tracking, and coordinate device procurement/repair

Requirement

3–5 years in a support-oriented technical role (ideally email-based help desk or SaaS support)
Familiarity with SQL for retrieving and manipulating structured data
Proficiency in Microsoft Word and Excel for reporting, formatting, and documentation
Strong written communication skills and ability to explain technical issues clearly
Experience using ticketing tools (e.g., ServiceNow, Zendesk)
Bonus: experience with macOS/Windows support environments

About Aumni Techworks

Aumni Techworks, established in 2016, is a Software Services Company that partners with Product companies to build and manage their dedicated teams in India. So, while you are working for a services company, you are working within a product team and growing with them. We do not take projects, and we have long term (open ended) contracts with our clients. When our clients sign up with us, they are looking at a multi-year relationship. For e.g. Some of the clients we signed up 8 or 6 years, are still with us. We do not move people across client teams and there is no concept of bench. At Aumni, we believe in quality work, and we truly believe that Indian talent is at par with someone in NY, London or Germany. 300+ and growing.

Benefits Of Working At Aumni Techworks

Our award-winning culture reminds us of our engineering days.
Medical insurance (including Parents), Life and Disability insurance
24 leaves + 10 public holidays + leaves for Hospitalization, maternity, paternity and bereavement.
On site Gym, TT, Carrom, Foosball and Pool table
Hybrid work culture
Fitness group / rewards
Friday Socials, Annual parties, treks.

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Technical Support Specialist