Technical Support Engineer (Night Shift)

Location:

Experience:

Shift:

Job Type:

About the Role:

Technical Support Engineer

Key Responsibilities:

• Provide

  Tier 1/2 technical support

  during

  night shifts

   
• Investigate issues using

  Kibana

  or similar logging tools to analyze application logs and trace errors. 
• Write and execute

  SQL queries

  to support data troubleshooting and reporting. 
• Monitor infrastructure and applications; respond to system alerts and anomalies. 
• Document incidents, resolutions, and standard operating procedures clearly. 
• Work closely with global teams to escalate and track critical issues. 

Required Skills & Qualifications:

• 4–5 years of experience in technical support role. 
• Hands-on experience with

  log analysis tools

  like Kibana, Loggly, or Splunk. 
• Proficient in

  SQL

  for data lookup and issue analysis. 
• Basic understanding of

  cloud infrastructure and services

  . 
• Basic networking knowledge; should be familiar with concepts such as NAT, VPN, firewalls, and routing. 
• Experience with scripting languages such as Python or Shell scripting is a plus. 
• Strong communication, problem-solving, and time management skills. 
• Comfortable working independently on

  night shifts

  . 

Preferred Qualifications:

• Exposure to Linux/Unix environments and command-line tools. 
• Experience using ticketing systems like Jira, Zendesk, or ServiceNow. 
• Familiarity with REST APIs and testing tools like Postman. 
• Prior experience in 24/7 support or night shift roles. 

What We Offer:

• Competitive compensation with

  night shift allowance

  . 
• A collaborative, globally distributed support team. 
• Clear growth paths within Technical Support 
• Ongoing training and skill development in tools, infrastructure, and troubleshooting.