Team Manager

Job Description

About the role Roles and Responsibilities Lead a team of 10-14 payroll senior specialists & consultants responsible for auditing payrolls and Implementation tasks for multiple clients as part of a managed and software services operations. Lead the team in conducting thorough audits to assess compliance with quality standards and identify areas for improvement. Create comprehensive audit plans that outline the scope, objectives, and procedures for quality audits. Allocate specific audit tasks to team members based on their expertise and the audit requirements. Also, oversee the work, providing guidance and support as needed. Ensure that team members are well-trained in quality standards and audit procedures. Record audit findings, including errors and recommendations for corrective actions. Compile detailed audit reports and present findings to senior management. Work with other departments to implement corrective actions and continuous improvement initiatives based on audit findings. You will motivate and engage your team across the employee lifecycle, including the recruitment of new team members, setting objectives, coaching, and recognising individuals to drive the best performance and dealing with performance issues in a timely manner. You will optimise the performance and productivity on your account or group of accounts through good workforce planning, effectively managing working practices and resources to meet the pre-determined Work Timings and Leave Schedules. Provide accurate and timely reporting of team KPIs and reporting to your manager. Effectively manage your team to ensure that customer processing SLAs are met and that opportunities to exceed are maximised. Ensure 100% accuracy of the data being input into the payroll(s) Ensure your team are working within Zellis’ policies and procedures and any additional procedures that are specific to yours or your team’s roles. Ensuring all handling processes are compliant with the relevant Quality Compliance Processes and that associated documentation is complete and available for checking. Ensure communication occurs in a timely manner with colleagues and internal/external customers, ensuring that all communication has been understood and where needed feedback sought. Work within a Continuous Improvement framework to identify and recommend solutions that can improve service, mitigate risk, or reduce cost to serve. Develop colleagues through supporting individuals to identify job specific and future development training needs in accordance with our career pathways. Minimise occurrence of escalations or incidents, but where an incident does occur, step in and resolve at speed, keeping stakeholders up to date throughout – and driving root cause analysis and preventative action. Knowledge Knowledge of payroll life cycle, KPIs and customer facing- Good to have UK Payroll Knowledge and Timelines- Good to have. Knowledge of quality and compliance management system Knowledge in Payplan (AS400), MPHR and NextGen is added advantage. Skills & experience Strong analytical skills Excellent communication skills. Driven for results and highly self-motivated. Resource planning – allocation based on Effort and capacity model. Allocation of Payrolls/projects/Cases based on the bandwidth. Daily productivity analysis and effectively utilize the resources. Avoid backlogs of cases, projects, and payrolls Client escalation resolution and managing overall responses to requests. Experience: Minimum experience of 6 years with 2 + years in people management. Strong organisational and time management skills Interpersonal and leadership skills, including conflict resolution, customer service and ability to motivate self and others Ability to take ownership of any problem and see through to resolution Clear and confident communicator with experience of working in a multi-shore environment Initiative with the ability to work independently Positive and flexible attitude to work Exceptional attention to detail Able to react under pressure Approachable member of the team Able to work within parameters set by the business Able to work on own initiative as well as part of a multi-shore team Ability to prioritise tasks and workload and multi-task where needed Ability to work with cross-functional teams Confident in leading internal huddles, team meetings and documenting outputs Benefits & culture Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. Here’s what you’ll gain if you join our team: A competitive salary. Excellent career progression opportunities. Transportation to the office (up to 30kms). Casual, privilege and sick leave, plus your birthday off. Group medical insurance. Personal accident insurance. Life assurance. A range of additional flexible benefits to support personal wellbeing.